What users are saying about
95 Ratings
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Top Rated
3747 Ratings
95 Ratings
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Score 8 out of 100

Microsoft Teams

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Top Rated
3747 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • Chatter ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.0

Chatter

80%
7.9

Microsoft Teams

79%
Chatter ranks higher in 4/7 features

Task Management

8.4
84%
36 Ratings
8.1
81%
112 Ratings

Gantt Charts

7.9
79%
19 Ratings
7.2
72%
57 Ratings

Scheduling

7.8
78%
30 Ratings
8.7
87%
123 Ratings

Workflow Automation

8.4
84%
32 Ratings
7.6
76%
77 Ratings

Mobile Access

7.8
78%
49 Ratings
8.8
88%
143 Ratings

Search

7.5
75%
44 Ratings
7.7
77%
131 Ratings

Visual planning tools

8.3
83%
33 Ratings
7.3
73%
92 Ratings

Communication

8.4

Chatter

84%
8.3

Microsoft Teams

83%
Chatter ranks higher in 4/8 features

Chat

8.8
88%
50 Ratings
9.2
92%
157 Ratings

Notifications

7.5
75%
53 Ratings
8.6
86%
155 Ratings

Discussions

8.2
82%
51 Ratings
8.9
89%
146 Ratings

Surveys

7.8
78%
34 Ratings
7.5
75%
80 Ratings

Internal knowledgebase

8.0
80%
36 Ratings
7.6
76%
92 Ratings

Integrates with GoToMeeting

9.0
90%
13 Ratings
8.0
80%
44 Ratings

Integrates with Gmail and Google Hangouts

8.6
86%
20 Ratings
7.3
73%
40 Ratings

Integrates with Outlook

8.9
89%
23 Ratings
9.1
91%
138 Ratings

File Sharing & Management

8.3

Chatter

83%
8.1

Microsoft Teams

81%
Chatter ranks higher in 5/8 features

Versioning

8.3
83%
28 Ratings
8.1
81%
100 Ratings

Video files

8.4
84%
33 Ratings
8.0
80%
124 Ratings

Audio files

7.6
76%
30 Ratings
8.1
81%
125 Ratings

Document collaboration

8.5
85%
41 Ratings
8.5
85%
134 Ratings

Access control

7.8
78%
34 Ratings
8.2
82%
120 Ratings

Advanced security features

8.8
88%
29 Ratings
8.1
81%
94 Ratings

Integrates with Google Drive

8.9
89%
18 Ratings
7.6
76%
47 Ratings

Device sync

8.1
81%
27 Ratings
8.3
83%
97 Ratings

Attribute Ratings

  • Chatter is rated higher in 1 area: Likelihood to Recommend
  • Microsoft Teams is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.8

Chatter

88%
56 Ratings
8.5

Microsoft Teams

85%
237 Ratings

Likelihood to Renew

8.1

Chatter

81%
2 Ratings
9.6

Microsoft Teams

96%
7 Ratings

Usability

7.3

Chatter

73%
7 Ratings
8.1

Microsoft Teams

81%
54 Ratings

Support Rating

7.5

Chatter

75%
53 Ratings
7.9

Microsoft Teams

79%
196 Ratings

Implementation Rating

Chatter

N/A
0 Ratings
10.0

Microsoft Teams

100%
1 Rating

Contract Terms and Pricing Model

Chatter

N/A
0 Ratings
5.7

Microsoft Teams

57%
7 Ratings

Professional Services

Chatter

N/A
0 Ratings
6.3

Microsoft Teams

63%
7 Ratings

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Microsoft Teams

Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
Robin Martin | TrustRadius Reviewer

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Microsoft Teams

  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Chris Gomez, SPHR | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Microsoft Teams

  • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
  • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
  • There is a limit to PIN 15 chats a favourites. This count should be increased.
RAJESH VENGILOT | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chatter Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 per month

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 9.6
Based on 7 answers
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Phil Parrish | TrustRadius Reviewer

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 8.1
Based on 54 answers
The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
Anonymous | TrustRadius Reviewer

Support Rating

Chatter

Chatter 7.5
Based on 53 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.9
Based on 196 answers
I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
Rishav Raj | TrustRadius Reviewer

Implementation Rating

Chatter

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 1 answer
I find everything I need for my day-to-day work.
Sarath Kumar Pujari | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Microsoft Teams

I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Chatter

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 5.7
Based on 7 answers
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Anonymous | TrustRadius Reviewer

Professional Services

Chatter

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 6.3
Based on 7 answers
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Asik Jaman | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
  • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
  • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
Anonymous | TrustRadius Reviewer

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