Chatter vs Microsoft Teams

• Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
• One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
• Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.

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• It integrates well with other Microsoft Office products. This is very important for the software to do this, since so many organizations are using other Microsoft products in their environments.
• It pretty much has most common collaboration features that will be utilized by most organizations/companies. This is important since it allows organizations to use only one collaboration tool, rather than multiple tools to get the features they need.
• It allows for granular permissions to be set for different user roles, channels, etc. This is important especially when you might want to set different permissions for internal and external users/collaborators.

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• Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
• On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
• On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
• On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
• For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
• The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.

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• At times it creates problem in loading and can crash your PC
• They can also provide an option to import some of the emojis from external sites.
• Someone needs to simplify the working of the tools with a welcome guide for at least the new users

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• Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
• Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
• Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.

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• POSITIVE: We can communicate with each other without having to be at the same place, so we save on plane tickets sometimes.
• POSITIVE: Meetings can be recorded, so people who missed it can view it at a later time.
• BAD: People chat more instead of speaking and quality of communications decreases.
• BAD: Teams documentation is badly formatted, hard to find and hard to edit which results in loss of time.
• BAD: Teams often has issues, so we often have to wait for people to solve the issues before we can hold the meeting which results in loss of time.

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