Chatter vs Slack

• Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
• One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
• Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.

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• Communication with members of a project ( via channels features where you can create specific dedicated groups for project members only)
• Third-party app integration ( Integration with Asana, Gmail, JIRA, GIFy, etc.)
• Daily Huddles - This has been one of the latest addition to the features, and this has been liked by all of our team members. It makes running daily huddles super easy, considering the WFH environment that we are in.

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• Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
• On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
• On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
• On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
• For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
• The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.

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• You can have a voice call with you team. But, it's better to have a video call function.
• Sometimes it's hard to find the direct message in threads.
• When opening the software and app. The refresh rate after logging in is slow.
• If you manage 2 businesses. You can't manage them in one platform because you need to create a separate Slack link for it.

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• Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
• Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
• Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.

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• Positive -> Easier collaboration as and when required with the ease of use of the tool.
• Negative -> Too much communication (partly because of the ease of use) which might result in introducing a lack of structure and makeing it overly informal.

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