What users are saying about
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Top Rated
372 Ratings

Chorus.ai

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Top Rated
372 Ratings
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Score 8.8 out of 100
9 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Chorus.ai is rated higher in 1 area: Likelihood to Recommend
  • worxogo Nudge Coach is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

8.9

Chorus.ai

89%
250 Ratings
8.4

worxogo Nudge Coach

84%
5 Ratings

Likelihood to Renew

6.2

Chorus.ai

62%
4 Ratings
9.1

worxogo Nudge Coach

91%
1 Rating

Usability

8.8

Chorus.ai

88%
5 Ratings
9.1

worxogo Nudge Coach

91%
1 Rating

Support Rating

8.2

Chorus.ai

82%
4 Ratings
9.1

worxogo Nudge Coach

91%
1 Rating

Implementation Rating

7.3

Chorus.ai

73%
2 Ratings
9.1

worxogo Nudge Coach

91%
1 Rating

Likelihood to Recommend

Chorus.ai

I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Kasey Martin | TrustRadius Reviewer

worxogo Nudge Coach

The worxogo Nudge Coach (the way we have looked at it) seems suitable for almost all sales and service related scenarios across industries. However we feel there could be integrations or applicability which may need to be tweaked or created to adapt to new / old enterprise software. We believe it may have challenges to monitor and nudge folks in highly mobile situations (delivery folks, drivers, etc.)
George Johny | TrustRadius Reviewer

Pros

Chorus.ai

  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
Cory Velasco | TrustRadius Reviewer

worxogo Nudge Coach

  • Guides employee actions to improve performance
  • Aligns KPIs with behavior preferences
  • Increases customer satisfaction
Anonymous | TrustRadius Reviewer

Cons

Chorus.ai

  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Anonymous | TrustRadius Reviewer

worxogo Nudge Coach

  • Nudges in different languages will make Worxogo Sales Nudge Coach more versatile
  • The UI can still be improved even though it has improved significantly over the last one year
  • Offline version where internet connectivity is suspect or poor like in rural India could help
Deepak Pramanik | TrustRadius Reviewer

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

worxogo Nudge Coach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Likelihood to Renew

Chorus.ai

Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

worxogo Nudge Coach

worxogo Nudge Coach 9.1
Based on 1 answer
Positive experience overall with no downside, especially for a larger organization, even a 1% increase is a huge contribution to the bottomline.
Anonymous | TrustRadius Reviewer

Usability

Chorus.ai

Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

worxogo Nudge Coach

worxogo Nudge Coach 9.1
Based on 1 answer
There is literally no expertise required to start using and reaping the benefits
Anonymous | TrustRadius Reviewer

Support Rating

Chorus.ai

Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

worxogo Nudge Coach

worxogo Nudge Coach 9.1
Based on 1 answer
Great team of consultants and professionals, especially with presence in US and Canada for seamless support
Anonymous | TrustRadius Reviewer

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

worxogo Nudge Coach

worxogo Nudge Coach 9.1
Based on 1 answer
Smooth integration with no data entry and no major changes to the existing system
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chorus.ai

We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
Logan Lyles | TrustRadius Reviewer

worxogo Nudge Coach

I was not part of decision making
Anonymous | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • Reduced handoff time between Sales and Account Managers.
  • Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
  • When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.
Anonymous | TrustRadius Reviewer

worxogo Nudge Coach

  • Increase in productivity in pockets
  • Increase in quality in pockets
Anonymous | TrustRadius Reviewer

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