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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chrome Remote Desktop

    Score8.5 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    Remote Desktop Manager

    Score9.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    Pricing
    Chrome Remote DesktopRemote Desktop Manager
    Editions & Modules
    No answers on this topic
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Offerings
    Pricing Offerings
    Chrome Remote DesktopRemote Desktop Manager
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Chrome Remote DesktopRemote Desktop Manager
    Considered Both Products
    Google
    No answer on this topic
    Devolutions
    Chose Remote Desktop Manager
    Managing by IP Address or Hostname.
    Accessing devices secured by Security protocol as SSH and HTTPS.
    managing more than device with ease.
    Incentivized
    Chose Remote Desktop Manager
    1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
    2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
    3. Automation - …
    Incentivized
    Chose Remote Desktop Manager
    Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.
    Incentivized
    Chose Remote Desktop Manager
    No other product work as good as Remote Desktop Manager when using more than one type of session (SSH, VNC, TV, etc), for more than one employee. Trying to share a Database with the other product is crazy, you will spend more time "working around" than doing your Jobs. You may …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    96%
    Would buy again
    24 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    96%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    96%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    95%
    Implementation went as expected
    21 Answers
    Features
    Chrome Remote DesktopRemote Desktop Manager
    Remote Administration
    Comparison of Remote Administration features of Chrome Remote Desktop and Remote Desktop Manager
    Feature
    Chrome Remote Desktop
    8.3
    21 Ratings
    5% above category average
    Remote Desktop Manager
    9.1
    54 Ratings
    14% above category average
    Screen sharing6.720 Ratings10.026 Ratings
    File transfer7.611 Ratings9.836 Ratings
    Instant message7.06 Ratings9.01 Ratings
    Secure remote access with Smart Card authentication9.03 Ratings7.919 Ratings
    Access to sleeping/powered-off computers9.610 Ratings8.75 Ratings
    Over-the-Internet remote session9.121 Ratings9.246 Ratings
    Initiate remote control from mobile8.017 Ratings7.427 Ratings
    Remote management of servers & workstations9.219 Ratings10.051 Ratings
    Remote Active Directory® management7.05 Ratings8.324 Ratings
    Centralized management dashboard9.08 Ratings9.843 Ratings
    Session record9.05 Ratings9.323 Ratings
    Annotations9.04 Ratings10.026 Ratings
    Monitoring and Alerts9.04 Ratings8.118 Ratings
    Multi-platform remote control7.015 Ratings9.843 Ratings
    Best Alternatives
    Chrome Remote DesktopRemote Desktop Manager
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    RealVNC Connect
    Score8.9 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chrome Remote DesktopRemote Desktop Manager
    Likelihood to Recommend
    9.5
    (21 ratings)
    9.6
    (54 ratings)
    Likelihood to Renew
    7.0
    (2 ratings)
    9.1
    (2 ratings)
    Usability
    8.9
    (7 ratings)
    9.7
    (12 ratings)
    Support Rating
    3.8
    (7 ratings)
    9.0
    (7 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Chrome Remote DesktopRemote Desktop Manager
    Likelihood to Recommend
    Google
    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Incentivized
    Read full review
    Devolutions
    If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
    Read full review
    Pros
    Google
    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Incentivized
    Read full review
    Devolutions
    • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
    • Working from home logging onto office based machine.
    • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
    • Speed and cost elements are critical here.
    Incentivized
    Read full review
    Cons
    Google
    • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
    • A way to easier switch between multiple monitors.
    • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
    Incentivized
    Read full review
    Devolutions
    • Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
    • Would be great if it could also connect to serverless SQL instances like Azure SQL
    • If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Incentivized
    Read full review
    Devolutions
    I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
    Read full review
    Usability
    Google
    Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
    Incentivized
    Read full review
    Devolutions
    Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
    Incentivized
    Read full review
    Support Rating
    Google
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Incentivized
    Read full review
    Devolutions
    I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
    Incentivized
    Read full review
    Implementation Rating
    Google
    None, its quick and easy
    Incentivized
    Read full review
    Devolutions
    The implementation was completely successful. We had no issues!
    Read full review
    Alternatives Considered
    Google
    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Incentivized
    Read full review
    Devolutions
    VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
    Incentivized
    Read full review
    Return on Investment
    Google
    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Incentivized
    Read full review
    Devolutions
    • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
    • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
    Read full review
    ScreenShots

    Chrome Remote Desktop Screenshots

    Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.

    Remote Desktop Manager Screenshots

    Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.