Chrome Remote Desktop vs Remote Desktop Manager | TrustRadius

What users are saying about

Score 8.9 out of 10

Based on 108 reviews and ratings

Score 8.5 out of 10

Based on 91 reviews and ratings

Feature Rating Comparison

Chrome Remote Desktop

Remote Desktop Manager

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
The mobile app is also really really well done.

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Ho'omana Nathan Horton

Graduate teaching/research assistant

Journal of Linguistic GeographyResearch, 5001-10,000 employees

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Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
Working from home logging onto office based machine.
It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
Speed and cost elements are critical here.

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Web Administrator

Emex Systems ConsultInformation Technology and Services, 1-10 employees

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Cons

I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.

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Isabella Houghton

Project Analyst

AlascomInformation Technology & Services, 51-200 employees

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I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 1-10 employees

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Likelihood to Renew

Chrome Remote Desktop 7.0

Based on 2 answers

A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

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Verified User

Manager in Research & Development

Information Technology and Services Company, 51-200 employees

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Remote Desktop Manager 9.1

Based on 1 answer

I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)

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Entertainment, 1001-5000 employees

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Usability

Chrome Remote Desktop 9.9

Based on 3 answers

I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.

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Senior Oracle Database Administrator

CGIInformation Technology and Services, 10,001+ employees

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Remote Desktop Manager 8.2

Based on 2 answers

I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc

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Entertainment, 1001-5000 employees

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Support Rating

Chrome Remote Desktop 5.0

Based on 10 answers

The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

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Verified User

Manager in Human Resources

Construction Company, 201-500 employees

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Remote Desktop Manager 9.0

Based on 9 answers

I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

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Verified User

Administrator in Information Technology

Pharmaceuticals Company, 1001-5000 employees

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Implementation Rating

Chrome Remote Desktop 10.0

Based on 1 answer

None, its quick and easy

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Remote Desktop Manager 9.1

Based on 1 answer

The implementation was completely successful. We had no issues!

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Entertainment, 1001-5000 employees

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Alternatives Considered

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.

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Executive Vice President

List Service Direct IncMarketing and Advertising, 1-10 employees

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Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.

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Regional IT Manager

Exela TechnologiesInformation Technology and Services, 1001-5000 employees

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Return on Investment

Chrome licensing is better priced than MS, so this is positive.
Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
Patching is a negative, it is too often and too time-consuming.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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We are using the free version so ROI is instant.
If we were to purchase it though, I would estimate ROI to be very quick as it allows me to jump on a server very quickly in response to customer needs

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Charles Eichelberger

Network Consulting Engineer

AuthorityITComputer Networking, 11-50 employees

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Screenshots

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See All (4) Remote Desktop Manager Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Chrome Remote Desktop Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Remote Desktop Manager Editions & Modules

Edition

Single User Subscribtion	199.99¹
Site	4999.99²
Country	Contact Us³
Global	Contact Us⁴

Per Named User
Unlimited Users, Single Site
Unlimited Users, Multiple Sites, Single Country
Unlimited Users, Multiple Sites, Worldwide

Additional Pricing Details

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Rating Summary

Chrome Remote Desktop

Remote Desktop Manager

Chrome Remote Desktop

Remote Desktop Manager

Chrome Remote Desktop

Remote Desktop Manager

Chrome Remote Desktop

Remote Desktop Manager

Chrome Remote Desktop

Remote Desktop Manager

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