Chrome Remote Desktop vs. Remote Desktop Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chrome Remote Desktop
Score 7.2 out of 10
N/A
Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.
$0
Remote Desktop Manager
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
$20
per month per user
Pricing
Chrome Remote DesktopRemote Desktop Manager
Editions & Modules
No answers on this topic
Team Remote Access Management
$20
per month per user
Starter
$25
per month per user, up to 5 users
Team Remote Connection Management
$30
per month per user
Team Privileged Access Management
$50
per month per user
Enterprise
Contact Sales
Unlimited Users, Multiple Sites, Worldwide
Platinum
Contact Sales
Unlimited Users, Multiple Sites, Worldwide
Offerings
Pricing Offerings
Chrome Remote DesktopRemote Desktop Manager
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Chrome Remote DesktopRemote Desktop Manager
Considered Both Products
Chrome Remote Desktop

No answer on this topic

Remote Desktop Manager
Chose Remote Desktop Manager
Managing by IP Address or Hostname.
Accessing devices secured by Security protocol as SSH and HTTPS.
managing more than device with ease.
Chose Remote Desktop Manager
  1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
  2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
  3. Automation - …
Chose Remote Desktop Manager
Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.
Chose Remote Desktop Manager
No other product work as good as Remote Desktop Manager when using more than one type of session (SSH, VNC, TV, etc), for more than one employee. Trying to share a Database with the other product is crazy, you will spend more time "working around" than doing your Jobs. You may …
Features
Chrome Remote DesktopRemote Desktop Manager
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Chrome Remote Desktop
8.0
19 Ratings
0% above category average
Remote Desktop Manager
9.1
54 Ratings
13% above category average
Screen sharing6.018 Ratings10.026 Ratings
File transfer7.010 Ratings9.736 Ratings
Instant message7.06 Ratings9.01 Ratings
Secure remote access with Smart Card authentication9.03 Ratings8.319 Ratings
Access to sleeping/powered-off computers7.08 Ratings8.75 Ratings
Over-the-Internet remote session8.019 Ratings9.146 Ratings
Initiate remote control from mobile8.016 Ratings7.827 Ratings
Remote management of servers & workstations8.017 Ratings10.051 Ratings
Remote Active Directory® management9.04 Ratings8.724 Ratings
Centralized management dashboard9.08 Ratings9.643 Ratings
Session record9.05 Ratings9.023 Ratings
Annotations9.04 Ratings10.026 Ratings
Monitoring and Alerts9.04 Ratings8.218 Ratings
Multi-platform remote control7.013 Ratings9.843 Ratings
Best Alternatives
Chrome Remote DesktopRemote Desktop Manager
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
Remote Desktop Manager
Remote Desktop Manager
Score 9.4 out of 10
BeyondTrust Privileged Remote Access
BeyondTrust Privileged Remote Access
Score 9.1 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.4 out of 10
BeyondTrust Privileged Remote Access
BeyondTrust Privileged Remote Access
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chrome Remote DesktopRemote Desktop Manager
Likelihood to Recommend
8.5
(19 ratings)
10.0
(49 ratings)
Likelihood to Renew
7.0
(2 ratings)
9.1
(2 ratings)
Usability
8.0
(5 ratings)
10.0
(7 ratings)
Support Rating
3.8
(7 ratings)
9.0
(7 ratings)
Implementation Rating
10.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
Chrome Remote DesktopRemote Desktop Manager
Likelihood to Recommend
Google
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Read full review
Devolutions
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Read full review
Pros
Google
  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Read full review
Devolutions
  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Read full review
Cons
Google
  • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
  • A way to easier switch between multiple monitors.
  • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
Read full review
Devolutions
  • Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
  • Would be great if it could also connect to serverless SQL instances like Azure SQL
  • If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
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Likelihood to Renew
Google
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Read full review
Devolutions
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
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Usability
Google
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
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Devolutions
Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
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Support Rating
Google
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
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Devolutions
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
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Implementation Rating
Google
None, its quick and easy
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Devolutions
The implementation was completely successful. We had no issues!
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Alternatives Considered
Google
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
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Devolutions
VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
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Return on Investment
Google
  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Read full review
Devolutions
  • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
  • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
Read full review
ScreenShots

Chrome Remote Desktop Screenshots

Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.

Remote Desktop Manager Screenshots

Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.