What users are saying about
125 Ratings
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Score 8.5 out of 100
113 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Remote Desktop Manager ranks higher in 1 feature set: Remote Administration

Remote Administration

8.0

Chrome Remote Desktop

80%
8.3

Remote Desktop Manager

83%
Remote Desktop Manager ranks higher in 9/14 features

Screen sharing

9.0
90%
17 Ratings
7.9
79%
23 Ratings

File transfer

7.5
75%
10 Ratings
8.0
80%
28 Ratings

Instant message

7.9
79%
6 Ratings
N/A
0 Ratings

Secure remote access with Smart Card authentication

8.5
85%
4 Ratings
9.1
91%
15 Ratings

Access to sleeping/powered-off computers

6.8
68%
8 Ratings
8.7
87%
5 Ratings

Over-the-Internet remote session

9.7
97%
18 Ratings
8.1
81%
37 Ratings

Initiate remote control from mobile

9.5
95%
16 Ratings
8.6
86%
22 Ratings

Remote management of servers & workstations

7.8
78%
16 Ratings
8.1
81%
41 Ratings

Remote Active Directory® management

7.9
79%
5 Ratings
8.6
86%
17 Ratings

Centralized management dashboard

6.8
68%
9 Ratings
8.7
87%
34 Ratings

Session record

6.8
68%
6 Ratings
8.7
87%
17 Ratings

Annotations

8.4
84%
5 Ratings
8.8
88%
24 Ratings

Monitoring and Alerts

8.5
85%
5 Ratings
6.7
67%
14 Ratings

Multi-platform remote control

6.6
66%
13 Ratings
8.1
81%
34 Ratings

Attribute Ratings

  • Chrome Remote Desktop is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
  • Remote Desktop Manager is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

10.0

Chrome Remote Desktop

100%
18 Ratings
8.4

Remote Desktop Manager

84%
43 Ratings

Likelihood to Renew

7.0

Chrome Remote Desktop

70%
2 Ratings
9.1

Remote Desktop Manager

91%
2 Ratings

Usability

9.9

Chrome Remote Desktop

99%
3 Ratings
8.2

Remote Desktop Manager

82%
2 Ratings

Support Rating

3.9

Chrome Remote Desktop

39%
14 Ratings
9.0

Remote Desktop Manager

90%
14 Ratings

Implementation Rating

10.0

Chrome Remote Desktop

100%
2 Ratings
9.1

Remote Desktop Manager

91%
2 Ratings

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Anonymous | TrustRadius Reviewer

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

Remote Desktop Manager

  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Emeka Obinnwa | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
Anonymous | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chrome Remote Desktop Editions & Modules

Additional Pricing Details

Remote Desktop Manager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$249.99 per year

Remote Desktop Manager Editions & Modules

Edition
Single User Subscribtion$249.991
Site$5999.991
CountryContact Sales2
GlobalContact Sales3
  1. per year
  2. Unlimited Users, Multiple Sites, Single Country
  3. Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 2 answers
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Ben Liebowitz | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Ben Liebowitz | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.0
Based on 14 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 2 answers
The implementation was completely successful. We had no issues!
Ben Liebowitz | TrustRadius Reviewer

Alternatives Considered

Chrome Remote Desktop

Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

  1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
  2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
  3. Automation - There's additional things you can do that help automate your workday to make things easier
  4. The interface - It's easier to navigate and deal with multiple sessions at a time.
Nick Von Ogden | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Allen Shapiro | TrustRadius Reviewer

Remote Desktop Manager

  • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
  • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
Stian Simonsen | TrustRadius Reviewer

Screenshots

Chrome Remote Desktop

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