What users are saying about
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Top Rated
2384 Ratings
125 Ratings
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Score 8.5 out of 100

Skype

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Top Rated
2384 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

    Remote Administration

    8.0

    Chrome Remote Desktop

    80%

    Skype

    Feature Set Not Supported
    N/A
    Chrome Remote Desktop ranks higher in 14/14 features

    Screen sharing

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    File transfer

    7.5
    75%
    10 Ratings
    N/A
    0 Ratings

    Instant message

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.8
    68%
    8 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.7
    97%
    18 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.5
    95%
    16 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    7.8
    78%
    16 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    6.8
    68%
    9 Ratings
    N/A
    0 Ratings

    Session record

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Annotations

    8.4
    84%
    5 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    6.6
    66%
    13 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Chrome Remote Desktop

    Feature Set Not Supported
    N/A
    7.8

    Skype

    78%
    Skype ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.3
    83%
    129 Ratings

    High quality video

    N/A
    0 Ratings
    8.0
    80%
    127 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.7
    67%
    124 Ratings

    Mobile support

    N/A
    0 Ratings
    8.2
    82%
    112 Ratings

    Screen Sharing

    Chrome Remote Desktop

    Feature Set Not Supported
    N/A
    7.7

    Skype

    77%
    Skype ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.3
    83%
    112 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.2
    72%
    55 Ratings

    Online Meetings / Events

    Chrome Remote Desktop

    Feature Set Not Supported
    N/A
    7.8

    Skype

    78%
    Skype ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.8
    78%
    79 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.3
    83%
    100 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.2
    72%
    59 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.7
    77%
    71 Ratings

    Slideshows

    N/A
    0 Ratings
    8.1
    81%
    63 Ratings

    Online Events Collaboration

    Chrome Remote Desktop

    Feature Set Not Supported
    N/A
    8.0

    Skype

    80%
    Skype ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    105 Ratings

    Audience polling

    N/A
    0 Ratings
    7.6
    76%
    60 Ratings

    Q&A

    N/A
    0 Ratings
    8.0
    80%
    57 Ratings

    Online Events Security

    Chrome Remote Desktop

    Feature Set Not Supported
    N/A
    7.6

    Skype

    76%
    Skype ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    81 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.3
    73%
    77 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.9
    79%
    56 Ratings

    Attribute Ratings

    • Chrome Remote Desktop is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Skype is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • Chrome Remote Desktop and Skype are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    10.0

    Chrome Remote Desktop

    100%
    18 Ratings
    7.8

    Skype

    78%
    134 Ratings

    Likelihood to Renew

    7.0

    Chrome Remote Desktop

    70%
    2 Ratings
    9.9

    Skype

    99%
    4 Ratings

    Usability

    9.9

    Chrome Remote Desktop

    99%
    3 Ratings
    7.0

    Skype

    70%
    2 Ratings

    Support Rating

    3.9

    Chrome Remote Desktop

    39%
    14 Ratings
    8.0

    Skype

    80%
    75 Ratings

    Implementation Rating

    10.0

    Chrome Remote Desktop

    100%
    2 Ratings
    10.0

    Skype

    100%
    3 Ratings

    Likelihood to Recommend

    Chrome Remote Desktop

    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Anonymous | TrustRadius Reviewer

    Skype

    Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
    Anonymous | TrustRadius Reviewer

    Pros

    Chrome Remote Desktop

    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Ho'omana Nathan Horton | TrustRadius Reviewer

    Skype

    • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
    • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
    • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
    Anonymous | TrustRadius Reviewer

    Cons

    Chrome Remote Desktop

    • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
    • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
    Anonymous | TrustRadius Reviewer

    Skype

    • This is really small, but I'd love to see the emoticons updated to emojis.
    • Make calling free like some other communications app providers.
    • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Chrome Remote Desktop

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Chrome Remote Desktop

    Chrome Remote Desktop 7.0
    Based on 2 answers
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Anonymous | TrustRadius Reviewer

    Skype

    Skype 9.9
    Based on 4 answers
    I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.
    Anonymous | TrustRadius Reviewer

    Usability

    Chrome Remote Desktop

    Chrome Remote Desktop 9.9
    Based on 3 answers
    I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
    Ravinder Gupta | TrustRadius Reviewer

    Skype

    Skype 7.0
    Based on 2 answers
    Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
    Daniel Epstein | TrustRadius Reviewer

    Support Rating

    Chrome Remote Desktop

    Chrome Remote Desktop 3.9
    Based on 14 answers
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Anonymous | TrustRadius Reviewer

    Skype

    Skype 8.0
    Based on 75 answers
    I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
    Ricardo G Lopes | TrustRadius Reviewer

    Implementation Rating

    Chrome Remote Desktop

    Chrome Remote Desktop 10.0
    Based on 2 answers
    None, its quick and easy
    Anonymous | TrustRadius Reviewer

    Skype

    Skype 10.0
    Based on 3 answers
    It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Chrome Remote Desktop

    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Anonymous | TrustRadius Reviewer

    Skype

    Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
    Tim Daciuk | TrustRadius Reviewer

    Return on Investment

    Chrome Remote Desktop

    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Allen Shapiro | TrustRadius Reviewer

    Skype

    • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
    • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
    • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
    Nestor Navarro | TrustRadius Reviewer

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