What users are saying about
108 Ratings
125 Ratings
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Score 8.5 out of 100
108 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Chrome Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

8.0

Chrome Remote Desktop

80%
7.9

VNC Connect

79%
Chrome Remote Desktop ranks higher in 7/14 features

Screen sharing

9.0
90%
17 Ratings
9.6
96%
26 Ratings

File transfer

7.5
75%
10 Ratings
8.2
82%
14 Ratings

Instant message

7.9
79%
6 Ratings
9.4
94%
17 Ratings

Secure remote access with Smart Card authentication

8.5
85%
4 Ratings
9.0
90%
4 Ratings

Access to sleeping/powered-off computers

6.8
68%
8 Ratings
6.0
60%
9 Ratings

Over-the-Internet remote session

9.7
97%
18 Ratings
9.0
90%
29 Ratings

Initiate remote control from mobile

9.5
95%
16 Ratings
9.3
93%
17 Ratings

Remote management of servers & workstations

7.8
78%
16 Ratings
4.7
47%
6 Ratings

Remote Active Directory® management

7.9
79%
5 Ratings
N/A
0 Ratings

Centralized management dashboard

6.8
68%
9 Ratings
8.5
85%
14 Ratings

Session record

6.8
68%
6 Ratings
7.0
70%
1 Rating

Annotations

8.4
84%
5 Ratings
5.3
53%
6 Ratings

Monitoring and Alerts

8.5
85%
5 Ratings
7.0
70%
3 Ratings

Multi-platform remote control

6.6
66%
13 Ratings
9.2
92%
9 Ratings

Attribute Ratings

  • Chrome Remote Desktop is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
  • VNC Connect is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

10.0

Chrome Remote Desktop

100%
18 Ratings
9.0

VNC Connect

90%
36 Ratings

Likelihood to Renew

7.0

Chrome Remote Desktop

70%
2 Ratings
8.0

VNC Connect

80%
8 Ratings

Usability

9.9

Chrome Remote Desktop

99%
3 Ratings
8.0

VNC Connect

80%
3 Ratings

Support Rating

3.9

Chrome Remote Desktop

39%
14 Ratings
8.0

VNC Connect

80%
4 Ratings

Online Training

Chrome Remote Desktop

N/A
0 Ratings
7.0

VNC Connect

70%
2 Ratings

Implementation Rating

10.0

Chrome Remote Desktop

100%
2 Ratings
8.0

VNC Connect

80%
4 Ratings

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

VNC Connect

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
Michael Eberhard | TrustRadius Reviewer

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

VNC Connect

  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
Paul Li | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Anonymous | TrustRadius Reviewer

VNC Connect

  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
Anonymous | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chrome Remote Desktop Editions & Modules

Additional Pricing Details

VNC Connect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$3.39 per remote computer per month

VNC Connect Editions & Modules

Edition
Professional - Device Access$3.391
Enterprise - Device Access$4.591
Enterprise - Instant Support$33.492
Professional - Instant Support$16.992
  1. per remote computer per month
  2. per named technician per month
Additional Pricing Details

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

VNC Connect

VNC Connect 8.0
Based on 8 answers
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
Anonymous | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

VNC Connect

VNC Connect 8.0
Based on 3 answers
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
Anonymous | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

VNC Connect

VNC Connect 8.0
Based on 4 answers
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
Anonymous | TrustRadius Reviewer

Online Training

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 7.0
Based on 2 answers
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
Matt Medley | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy
Anonymous | TrustRadius Reviewer

VNC Connect

VNC Connect 8.0
Based on 4 answers
No problem at all, love the product.
Michael Mei | TrustRadius Reviewer

Alternatives Considered

Chrome Remote Desktop

Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
Anonymous | TrustRadius Reviewer

VNC Connect

VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
Anonymous | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Allen Shapiro | TrustRadius Reviewer

VNC Connect

  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
William Waks | TrustRadius Reviewer

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