Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChurnZero
Score 9.1 out of 10
N/A
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…N/A
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
ChurnZeroHubSpot CRM
Editions & Modules
No answers on this topic
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
ChurnZeroHubSpot CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ChurnZeroHubSpot CRM
Considered Both Products
ChurnZero
Chose ChurnZero
Similar but ChurnZero is more focused on customer success managers, as HubSpot CRM feels more as a tool for all departments.
Chose ChurnZero
We've used several products such as HubSpot, Asana, and Chameleon. ChurnZero gave us all of the features we were looking for including product usage, health scores, automations, journeys, in app walk-throughs and in app announcements. We were able to replace several platforms …
Chose ChurnZero
HubSport is quickly turning into a secondary platform for us. HubSpot functions much more as a task-oriented, call-as-much-as-possible, Sales system. Churn Zero far outpaces HS with its AI to summarize the account, and its ability to bring in outside data from Pendo, ZenDesk, …
Chose ChurnZero
I prefer ChurnZero as it has a simpler design, it is more user friendly and the graphics are clearer
Chose ChurnZero
We were using HubSpot which has been helpful but is not a customer success platform. ChurnZero takes the data from HubSpot and helps us analyze all parts.
Chose ChurnZero
We chose ChurnZero due to a few factors. The first was cost, ChurnZero offered a package that fit our lower budget while Gainsight did not have any wiggle room with a more expensive product. Next, the implementation period for ChurnZero was much faster than that of Gainsight. …
Chose ChurnZero
I compare ChurnZero to Salesforce because of the flexibility of the platform and the powerful reporting tools. The ability to set specific events and milestones for your clients is instrumental to having a better idea of how successfully your clients are adopting your services. …
Chose ChurnZero
ChurnZero has better UX/UI. Same complex configuration capability with easier use-case functionality.
Chose ChurnZero
We have only utilized HubSpot for CRM functionality, not specific Customer Success Management.
Chose ChurnZero
ChurnZero's strength in our case is the segmentation and ability to calculate customer health scores (ChurnScores). These ChurnScores can then in turn trigger automation which makes it very easy for us to spot high risk accounts.
Our other systems are great in their own way, …
Chose ChurnZero
We selected ChurnZero as while the other platforms (not limited to those listed here, just some aren't options on TrustRadius), ChurnZero matched my concept for what I wanted to provide my team. Until I tried ChurnZero in a demo site, I was completely sold on ClientSuccess, but …
Chose ChurnZero
ChurnZero is significantly more customizable and oriented towards smart touch and automation.
Chose ChurnZero
As a CSM at my previous employer, the CRM was homemade and not very useful or robust in its capabilities.
HubSpot CRM
Chose HubSpot CRM
I think SFDC does some things better than HS but overall comparable. ChurnZero literally serves a different purpose, but I will say that Company/ Contact management and reporting are much easier in CZ.
Chose HubSpot CRM
HubSpot is easier to navigate, work in, and export data compared to these other software. Its integration with Zapier, Slack, and Chargebee has revolutionized the relationship between our sales and CS teams, making information extremely easy to find. These other platforms I …
Features
ChurnZeroHubSpot CRM
Security
Comparison of Security features of Product A and Product B
ChurnZero
9.2
192 Ratings
4% above category average
HubSpot CRM
9.0
1361 Ratings
7% above category average
Role-based user permissions9.2192 Ratings9.01298 Ratings
Single sign-on capability00 Ratings9.01221 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
ChurnZero
9.6
204 Ratings
10% above category average
HubSpot CRM
-
Ratings
API9.3166 Ratings00 Ratings
Integration with Salesforce.com9.9170 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
ChurnZero
9.6
220 Ratings
8% above category average
HubSpot CRM
-
Ratings
Product usage9.4217 Ratings00 Ratings
Help desk / support tickets9.9176 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
ChurnZero
9.5
225 Ratings
10% above category average
HubSpot CRM
-
Ratings
NPS surveys9.6197 Ratings00 Ratings
Sponsor tracking8.778 Ratings00 Ratings
Customer profiles9.6210 Ratings00 Ratings
Automated workflow9.7217 Ratings00 Ratings
Internal collaboration9.8184 Ratings00 Ratings
Customer health scoring9.7222 Ratings00 Ratings
Customer segmentation9.4216 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
ChurnZero
9.3
225 Ratings
9% above category average
HubSpot CRM
-
Ratings
Customer health trends9.4214 Ratings00 Ratings
Engagement analytics9.7209 Ratings00 Ratings
Revenue forecasting9.071 Ratings00 Ratings
Dashboards9.2219 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
8.1
1642 Ratings
4% above category average
Customer data management / contact management00 Ratings8.91581 Ratings
Workflow management00 Ratings8.41549 Ratings
Territory management00 Ratings4.9184 Ratings
Opportunity management00 Ratings8.61485 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.61598 Ratings
Contract management00 Ratings7.9185 Ratings
Quote & order management00 Ratings8.31087 Ratings
Interaction tracking00 Ratings8.91544 Ratings
Channel / partner relationship management00 Ratings8.2186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
7.9
1102 Ratings
3% above category average
Case management00 Ratings8.41024 Ratings
Call center management00 Ratings7.5882 Ratings
Help desk management00 Ratings8.0943 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
8.7
1451 Ratings
12% above category average
Lead management00 Ratings8.81371 Ratings
Email marketing00 Ratings8.61382 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
8.2
1501 Ratings
7% above category average
Task management00 Ratings8.41436 Ratings
Billing and invoicing management00 Ratings7.8754 Ratings
Reporting00 Ratings8.51331 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
8.2
1468 Ratings
8% above category average
Forecasting00 Ratings8.11157 Ratings
Pipeline visualization00 Ratings8.51395 Ratings
Customizable reports00 Ratings8.21354 Ratings
Customization
Comparison of Customization features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
7.9
1402 Ratings
3% above category average
Custom fields00 Ratings8.51373 Ratings
Custom objects00 Ratings8.41197 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings8.4980 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
7.8
933 Ratings
5% above category average
Social data00 Ratings7.7915 Ratings
Social engagement00 Ratings8.0903 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
8.3
1045 Ratings
11% above category average
Marketing automation00 Ratings8.41038 Ratings
Compensation management00 Ratings8.2683 Ratings
Platform
Comparison of Platform features of Product A and Product B
ChurnZero
-
Ratings
HubSpot CRM
8.2
1234 Ratings
9% above category average
Mobile access00 Ratings8.21234 Ratings
Best Alternatives
ChurnZeroHubSpot CRM
Small Businesses
ClientSuccess
ClientSuccess
Score 8.4 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Gainsight CS
Gainsight CS
Score 8.9 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChurnZeroHubSpot CRM
Likelihood to Recommend
9.8
(228 ratings)
8.2
(1639 ratings)
Likelihood to Renew
8.3
(5 ratings)
9.5
(30 ratings)
Usability
9.4
(132 ratings)
7.9
(1487 ratings)
Availability
9.1
(1 ratings)
8.2
(1 ratings)
Performance
6.4
(1 ratings)
6.4
(1 ratings)
Support Rating
6.4
(122 ratings)
6.4
(24 ratings)
In-Person Training
6.4
(1 ratings)
-
(0 ratings)
Online Training
7.3
(2 ratings)
-
(0 ratings)
Implementation Rating
8.3
(3 ratings)
7.7
(9 ratings)
Configurability
6.4
(1 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
5.5
(1 ratings)
Ease of integration
7.3
(1 ratings)
7.3
(1 ratings)
Product Scalability
9.1
(1 ratings)
7.3
(1 ratings)
Vendor post-sale
9.1
(1 ratings)
6.4
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
ChurnZeroHubSpot CRM
Likelihood to Recommend
ChurnZero
If you are a SaaS business with a high volume of customers, having ChurnZero is a must. If you have a subscription based business and a customer success or account management function in your company, I would highly recommend ChurnZero.
Read full review
HubSpot
Most of our clients are either government institutions or Education sector clients, such as universities, colleges, Coaching Institutes, and Competitive boards. We store their data in a single place. That means we can keep our one client's data in one place without any confusion. Our data is always clear and understandable while it is in HubSpot CRM.
Read full review
Pros
ChurnZero
  • ChurnZero has excellent customer success! They worked very hard to ensure a successful implementation and launch.
  • The CZ platform gives a detailed view of customer usage. We know exactly how clients are using our platform which allows us to provide excellent customer success services. This allows helps our product team understand the needs of clients and the success of new features.
  • We are able to create plays based on usage which provides a customized and personal experience for each user. CZ makes it possible to give our clients what they need when they need it.
Read full review
HubSpot
  • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
  • Task management is simple but effective.
  • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
  • Gmail integration is quite smooth along with email tracking.
Read full review
Cons
ChurnZero
  • When composing an email out of segments, the ability to save it as a draft to review later would be awesome, instead of needing to set up a Play
  • In the admin section, I love that we can have a color palate - but we'd like the color palete to be applied in other areas so CZ has more of our companies branding
  • The content templates can be hard to stylize if you don't know html
  • Add the Merge Fields functionality to tasks, especially tasks made by playbooks
Read full review
HubSpot
  • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
  • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
  • I would like to see more native options for automation.
Read full review
Likelihood to Renew
ChurnZero
Our team is very happy with the product after evaluating multiple vendors, including Gainsight, Totango and Planhat. We like the additional functionality that CZ offers on its enterprise version. We were strongly considering other products if the price was right and functionality worked, but the change management would have been too heavy and taken too long. The ChurnZero team has been a good partner to rely on and allowed us to free up our time and resources to focus on more pressing matters
Read full review
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Usability
ChurnZero
ChurnZero makes my work life a complete game changer. I say it all the time ChurnZero is a one stop shop for data! I don't fumble through numerous different programs, try to remember different passwords, I literally login to CZ and it is right there in front of me
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HubSpot
It's designed to get started quickly. The basic level of features and functions is elementary to use. It's highly adaptable to your organization's needs and how you want to utilize the CRM. It can be easily accessed via the web and mobile, and has been seamlessly integrated into other tools we use outside of Hubspot.
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Reliability and Availability
ChurnZero
Quick response by the CZ team.
Read full review
HubSpot
No answers on this topic
Support Rating
ChurnZero
I recently had the opportunity to interact with ChurnZero's customer support team, and I must say, I am thoroughly impressed. Their responsiveness and willingness to solve problems are exemplary. From the moment I reached out, their team displayed a level of professionalism and dedication that truly stood out.
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HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Online Training
ChurnZero
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Read full review
HubSpot
No answers on this topic
Implementation Rating
ChurnZero
I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment.
Read full review
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
Alternatives Considered
ChurnZero
Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal. Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management)
Read full review
HubSpot
Comparing all the CRMs, HubSpot has excellent third-party integration tools that can get you integrated with any native app within seconds and let you sync all the data instantly. The deal pipeline is well synchronized to help you prioritize deals and send contracts to win the deal and bring in business. I didn't find this in any other CRMs, and it's a very important factor for any startup to thrive.
Read full review
Scalability
ChurnZero
Easy to escalate.
Read full review
HubSpot
No answers on this topic
Return on Investment
ChurnZero
  • ChurnZero has transformed our NPS strategy, helping us get in front of unhappy customers faster
  • ChurnZero has reduced confusion and data cleanliness issues across our CS org
  • Their customer support has helped us implement and get up and running with Churnzero in excellent time.
Read full review
HubSpot
  • Tough to measure specifically, but time gained by having contacts available at-a-glance
  • Approximately 12% increase in Sales team following up on quotes, leading to a 4-7% increase in positive outcomes from conversations with customers (negotiations whereas they may have been lost previously with no post-quote contact)
Read full review
ScreenShots

ChurnZero Screenshots

Screenshot of an overview of ChurnZero's customer success AI. It is used to automate content creation, turn scattered data into clear insights, and track customer sentiment. The tools offer deeper visibility, better engagement, and more time to focus on building lasting customer relationships.Screenshot of an overview of ChurnZero's customer insights, which provide a real-time, 360° view of every customer. These are used to track engagement, monitor health, and drive action without guesswork.Screenshot of an overview of how ChurnZero guides customers through key milestones, providing real-time visibility into their progress, and collaboration on personalized success strategies.Screenshot of how ChurnZero keeps customers informed and engaged. With in-app communications, WalkThroughs, and Success Centers, customer success agents can deliver targeted messages, guide users through key features, and provide on-demand resources—all without disrupting their workflow.Screenshot of how ChurnZero defines Data-driven automation = The right actions, for the right customers, at the right time. ChurnZero helps automate key touchpoints, jumpstart engagement with templates, and stay informed with instant updates.Screenshot of how ChurnZero helps to predict risks, seize opportunities, and drive revenue growth. ChurnZero provides real-time insights to identify at-risk accounts, track key trends, and forecast revenue with precision. This helps agents to proactively manage churn, uncover expansion opportunities, and make data-driven decisions that fuel long-term success.

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.