ChurnZero vs Pendo.io | TrustRadius

What users are saying about

Score 9.3 out of 10

Based on 50 reviews and ratings

Score 9.1 out of 10

Based on 83 reviews and ratings

Feature Rating Comparison

ChurnZero

8.6

Pendo.io

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Role-based user permissions

8.6

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ChurnZero

8.6

Pendo.io

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API

8.3

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Integration with Salesforce.com

8.8

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ChurnZero

8.4

Pendo.io

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Product usage

8.5

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Help desk / support tickets

8.3

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ChurnZero

8.4

Pendo.io

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NPS surveys

8.3

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Sponsor tracking

7.8

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Customer profiles

8.5

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Automated workflow

8.4

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Internal collaboration

8.0

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Customer health scoring

8.6

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Customer segmentation

8.9

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ChurnZero

8.5

Pendo.io

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Customer health trends

8.6

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Engagement analytics

8.6

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Dashboards

8.1

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Pros

I like that there are easy data exports. Often times I'm tasked with pulling usage reports, but more importantly, what are they looking at when they log in.
I like the alert system. My mind is often in several places so it's good to be reminded of a client that I may not have thought of in a while.
The segments are also great because not only am I able to create my own segments, but I'm able to be easily assigned things which helps with my organization.

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Verified User

Account Manager in Customer Service

Online Media Company, 11-50 employees

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I love that you can target specific tags and elements for analytics. It's pretty easy even if you don't understand HTML, and super easy if you do.
It's easy to set up specific filters and audience groups to slice and dice the data.

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Senior UX Researcher

InstructureInformation Technology and Services, 1001-5000 employees

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Cons

Having recurring journeys would be great for journey scenarios that occur more than once

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Customer Success Coach

Microdea Inc.Computer Software, 51-200 employees

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Pendo is very flexible... and sometimes that causes problems. For example, you can customize your guides and invitations with your own HTML, CSS, and JS, but the effects of doing this are not always obvious and sometimes break the experience without you being able to tell. I've had a support person even tell me that they recommend people NOT change the HTML or CSS for this reason... in which case the feature shouldn't be exposed to users.
It is harder to identify specific data about a user (role, permission level, etc.) than it ought to be. You can set up specific custom fields, but it's not easy and requires a bunch of coordination.

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Senior UX Researcher

InstructureInformation Technology and Services, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

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Pendo.io 9.1

Based on 2 answers

We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.

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Director of Product Experience

Weave EducationEducation Management, 11-50 employees

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Usability

ChurnZero 8.2

Based on 1 answer

ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.

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Pamela Castillo

Client Success Manager

ConsumerAffairsConsumer Services, 51-200 employees

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Pendo.io 8.3

Based on 3 answers

Generally very easy to pick it up and start using right away without a great deal of training.

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Senior UX Researcher

InstructureInformation Technology and Services, 1001-5000 employees

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Support

ChurnZero 9.1

Based on 1 answer

The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of

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Customer Marketing Programs Specialist

PathFactoryComputer Software, 51-200 employees

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Pendo.io 8.1

Based on 2 answers

Pendo.io doesn't have phone support, which I would prefer. But, their email support is stellar, and they always make sure that urgent requests are handled accurately and quickly.

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Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Online Training

ChurnZero 9.1

Based on 1 answer

The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.

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Customer Success Manager

WorkzoneInternet, 11-50 employees

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Pendo.io 9.1

Based on 1 answer

The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.

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Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Alternatives Considered

I have not looked at any other competitors. My company has been using CZ since I arrived in November 2018.

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Onboarding Account Manager

AccuLynxComputer Software, 51-200 employees

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Pendo is much simpler than the competition:

WalkMe seems to be very robust for guided walkthroughs, but the UI for both authors and visitors is clunky by comparison to Pendo.
Google Analytics tracks anything and everything... but only if someone else has set it up properly. It's very difficult for someone without direct access to the code to start tracking anything, or to make sense of it once they do. Pendo is lightyears ahead in this regard.

Also Pendo has the very cool capability of allowing you to look backwards in time, and see analytics for the past--even if you hadn't yet set up the specific tags you want to track for that period in the past. (I believe you DO have to have Pendo already installed for that period, but you don't have to have specified everything in advance; you can do that later.)

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Senior UX Researcher

InstructureInformation Technology and Services, 1001-5000 employees

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Return on Investment

As a CEO it has had a positive impact on my state of mind knowing where we stand.
Our churn has decreased after switching to Churnzero, the whole package and their execution played a significant part in the objective.

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CEO and Co-Founder

4iizComputer Software, 11-50 employees

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Since we signed up with Pendo, we have increased the level of engagement of our customers
Using Pendo has helped us reduce account churn

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Sr. Customer Success Manager

BrandVerityInternet, 11-50 employees

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Screenshots

See All (9) ChurnZero Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Additional Pricing Details

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General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

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Rating Summary

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