What users are saying about
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 46 reviews and ratings
574 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 574 reviews and ratings
Feature Set Ratings
- Cisco Business Edition 7000 ranks higher in 1 feature set: File Sharing & Management
- HipChat (discontinued) ranks higher in 2 feature sets: Project Management, Communication
Project Management
6.8
Cisco Business Edition 7000
68%
7.3
HipChat (discontinued)
73%
Cisco Business Edition 7000 ranks higher in 5/7 features
Cisco Business Edition 7000 ranks higher in 5/7 features
Task Management
7.4
74%
8 Ratings
N/A
0 Ratings
Gantt Charts
7.1
71%
6 Ratings
N/A
0 Ratings
Scheduling
7.2
72%
6 Ratings
N/A
0 Ratings
Workflow Automation
7.2
72%
6 Ratings
N/A
0 Ratings
Mobile Access
6.3
63%
8 Ratings
7.3
73%
98 Ratings
Search
6.8
68%
6 Ratings
7.2
72%
104 Ratings
Visual planning tools
6.0
60%
5 Ratings
N/A
0 Ratings
Communication
6.0
Cisco Business Edition 7000
60%
7.3
HipChat (discontinued)
73%
HipChat (discontinued) ranks higher in 6/8 features
HipChat (discontinued) ranks higher in 6/8 features
Chat
6.3
63%
7 Ratings
7.7
77%
134 Ratings
Notifications
6.4
64%
7 Ratings
7.7
77%
132 Ratings
Discussions
5.7
57%
7 Ratings
6.5
65%
112 Ratings
Surveys
6.3
63%
6 Ratings
8.0
80%
36 Ratings
Internal knowledgebase
6.2
62%
7 Ratings
7.0
70%
43 Ratings
Integrates with GoToMeeting
5.4
54%
4 Ratings
7.0
70%
23 Ratings
Integrates with Gmail and Google Hangouts
5.2
52%
5 Ratings
N/A
0 Ratings
Integrates with Outlook
6.4
64%
6 Ratings
N/A
0 Ratings
File Sharing & Management
6.4
Cisco Business Edition 7000
64%
6.3
HipChat (discontinued)
63%
Cisco Business Edition 7000 ranks higher in 6/8 features
Cisco Business Edition 7000 ranks higher in 6/8 features
Versioning
5.6
56%
6 Ratings
N/A
0 Ratings
Video files
6.9
69%
6 Ratings
6.5
65%
86 Ratings
Audio files
7.4
74%
7 Ratings
6.8
68%
74 Ratings
Document collaboration
6.4
64%
8 Ratings
N/A
0 Ratings
Access control
5.9
59%
6 Ratings
6.5
65%
61 Ratings
Advanced security features
7.0
70%
8 Ratings
5.8
58%
51 Ratings
Integrates with Google Drive
5.1
51%
4 Ratings
6.0
60%
28 Ratings
Device sync
6.9
69%
6 Ratings
6.0
60%
56 Ratings
Attribute Ratings
- Cisco Business Edition 7000 is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Cisco Business Edition 7000
80%
9 Ratings
6.8
HipChat (discontinued)
68%
135 Ratings
Likelihood to Renew
Cisco Business Edition 7000
N/A
0 Ratings
9.8
HipChat (discontinued)
98%
2 Ratings
Usability
Cisco Business Edition 7000
N/A
0 Ratings
7.2
HipChat (discontinued)
72%
8 Ratings
Support Rating
Cisco Business Edition 7000
N/A
0 Ratings
7.0
HipChat (discontinued)
70%
10 Ratings
Implementation Rating
Cisco Business Edition 7000
N/A
0 Ratings
8.4
HipChat (discontinued)
84%
6 Ratings
Product Scalability
Cisco Business Edition 7000
N/A
0 Ratings
7.2
HipChat (discontinued)
72%
10 Ratings
Likelihood to Recommend
Cisco Business Edition 7000
It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Assistant Manager - Products and Solutions
Commedia Solutions Pvt LtdTelecommunications, 51-200 employees
HipChat (discontinued)
Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.

Verified User
Engineer in Engineering
Internet Company, 5001-10,000 employeesPros
Cisco Business Edition 7000
- All in one platform that includes all the Cisco UC services in one appliance.
- All the services are ready to use and preconfigured.
- Tools available improve productivity and user experience.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesHipChat (discontinued)
- HipChat is the first enterprise team chat application, hence it invented the idea of itself.
- Cross-platform support and hence runs on most of the computing devices
- Efficient search
- Completely free for smaller teams
- Webhooks +1
- Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
- Custom emojis
- Media and file sharing directly or in a group
- Video chat
Development Lead and Developer
IYBAInternet, 1-10 employees
Cons
Cisco Business Edition 7000
- More cloud based services need to be added to the default service package.
- Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
- It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
- Call recording should be also built in.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesHipChat (discontinued)
- Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
- Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
- Video and audio calls are pretty useless, they're slow and not always work.
- The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.

Verified User
Program Manager in Customer Service
Information Technology and Services Company, 501-1000 employeesPricing Details
Cisco Business Edition 7000
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Business Edition 7000 Editions & Modules
—
Additional Pricing Details
—HipChat (discontinued)
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per user
HipChat (discontinued) Editions & Modules
Edition
HipChat Basic | $01 |
---|---|
HipChat Plus | $21 |
- per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)Likelihood to Renew
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 9.8
Based on 2 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.

Verified User
Administrator in Information Technology
Financial Services Company, 1001-5000 employeesUsability
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 7.2
Based on 8 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Sr. Visual Design
GLGComputer Software, 501-1000 employees
Support Rating
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 7.0
Based on 10 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Sr application support engineer
Albertsons CompaniesRetail, 1001-5000 employees
Implementation Rating
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 8.4
Based on 6 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Software Tester
Nelnet Business SolutionComputer Software, 1001-5000 employees
Alternatives Considered
Cisco Business Edition 7000
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

Verified User
Consultant in Information Technology
Telecommunications Company, 10,001+ employeesHipChat (discontinued)
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
System Administrator
Turning TechnologiesComputer Software, 51-200 employees
Scalability
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
HipChat (discontinued)
HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Programmer Analyst, Product Manager
Bee RoboticsComputer & Network Security, 11-50 employees
Return on Investment
Cisco Business Edition 7000
- We were able to sell it to many customers and has proved beneficial always.
- Less number of complaints.
- Amazing support from Cisco TAC.
Senior Build & Design Consultant
BTTelecommunications, 10,001+ employees
HipChat (discontinued)
- HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Senior Technical Account Manager
LotameInternet, 51-200 employees