46 Ratings
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Score 8.9 out of 100
574 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • Cisco Business Edition 7000 ranks higher in 1 feature set: File Sharing & Management
  • HipChat (discontinued) ranks higher in 2 feature sets: Project Management, Communication

Project Management

6.8

Cisco Business Edition 7000

68%
7.3

HipChat (discontinued)

73%
Cisco Business Edition 7000 ranks higher in 5/7 features

Task Management

7.4
74%
8 Ratings
N/A
0 Ratings

Gantt Charts

7.1
71%
6 Ratings
N/A
0 Ratings

Scheduling

7.2
72%
6 Ratings
N/A
0 Ratings

Workflow Automation

7.2
72%
6 Ratings
N/A
0 Ratings

Mobile Access

6.3
63%
8 Ratings
7.3
73%
98 Ratings

Search

6.8
68%
6 Ratings
7.2
72%
104 Ratings

Visual planning tools

6.0
60%
5 Ratings
N/A
0 Ratings

Communication

6.0

Cisco Business Edition 7000

60%
7.3

HipChat (discontinued)

73%
HipChat (discontinued) ranks higher in 6/8 features

Chat

6.3
63%
7 Ratings
7.7
77%
134 Ratings

Notifications

6.4
64%
7 Ratings
7.7
77%
132 Ratings

Discussions

5.7
57%
7 Ratings
6.5
65%
112 Ratings

Surveys

6.3
63%
6 Ratings
8.0
80%
36 Ratings

Internal knowledgebase

6.2
62%
7 Ratings
7.0
70%
43 Ratings

Integrates with GoToMeeting

5.4
54%
4 Ratings
7.0
70%
23 Ratings

Integrates with Gmail and Google Hangouts

5.2
52%
5 Ratings
N/A
0 Ratings

Integrates with Outlook

6.4
64%
6 Ratings
N/A
0 Ratings

File Sharing & Management

6.4

Cisco Business Edition 7000

64%
6.3

HipChat (discontinued)

63%
Cisco Business Edition 7000 ranks higher in 6/8 features

Versioning

5.6
56%
6 Ratings
N/A
0 Ratings

Video files

6.9
69%
6 Ratings
6.5
65%
86 Ratings

Audio files

7.4
74%
7 Ratings
6.8
68%
74 Ratings

Document collaboration

6.4
64%
8 Ratings
N/A
0 Ratings

Access control

5.9
59%
6 Ratings
6.5
65%
61 Ratings

Advanced security features

7.0
70%
8 Ratings
5.8
58%
51 Ratings

Integrates with Google Drive

5.1
51%
4 Ratings
6.0
60%
28 Ratings

Device sync

6.9
69%
6 Ratings
6.0
60%
56 Ratings

Attribute Ratings

  • Cisco Business Edition 7000 is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Cisco Business Edition 7000

80%
9 Ratings
6.8

HipChat (discontinued)

68%
135 Ratings

Likelihood to Renew

Cisco Business Edition 7000

N/A
0 Ratings
9.8

HipChat (discontinued)

98%
2 Ratings

Usability

Cisco Business Edition 7000

N/A
0 Ratings
7.2

HipChat (discontinued)

72%
8 Ratings

Support Rating

Cisco Business Edition 7000

N/A
0 Ratings
7.0

HipChat (discontinued)

70%
10 Ratings

Implementation Rating

Cisco Business Edition 7000

N/A
0 Ratings
8.4

HipChat (discontinued)

84%
6 Ratings

Product Scalability

Cisco Business Edition 7000

N/A
0 Ratings
7.2

HipChat (discontinued)

72%
10 Ratings

Likelihood to Recommend

Cisco Business Edition 7000

It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Alekh SK | TrustRadius Reviewer

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Likelihood to Renew

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 9.8
Based on 2 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 8 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 10 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

Implementation Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 6 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

Scalability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

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