Cisco Business Edition 7000 vs HipChat (discontinued) | TrustRadius

What users are saying about

Score 7.2 out of 10

Based on 37 reviews and ratings

Score 7.4 out of 10

Based on 565 reviews and ratings

Feature Rating Comparison

Cisco Business Edition 7000

HipChat (discontinued)

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Business Edition 7000

HipChat (discontinued)

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Business Edition 7000

HipChat (discontinued)

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

All in one platform that includes all the Cisco UC services in one appliance.
All the services are ready to use and preconfigured.
Tools available improve productivity and user experience.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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HipChat is the first enterprise team chat application, hence it invented the idea of itself.
Cross-platform support and hence runs on most of the computing devices
Efficient search
Completely free for smaller teams
Webhooks +1
Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
Custom emojis
Media and file sharing directly or in a group
Video chat

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Bhargav Nanekalva

Development Lead and Developer

IYBAInternet, 1-10 employees

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Cons

Licensing should be easy and collaborative.
Management interface should be provided with redundancy.
I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.

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Verified User

Engineer in Customer Service

Telecommunications Company, 5001-10,000 employees

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Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
Video and audio calls are pretty useless, they're slow and not always work.
The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.

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Verified User

Program Manager in Customer Service

Information Technology and Services Company, 501-1000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

HipChat (discontinued) 8.4

Based on 3 answers

If they fix the bugs the last update gave that are causing hipchat to crash more often.

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Verified User

Administrator in Information Technology

Financial Services Company, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

HipChat (discontinued) 7.3

Based on 9 answers

The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.

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Sr. Visual Design

GLGComputer Software, 501-1000 employees

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Support Rating

No score

No answers yet

No answers on this topic

HipChat (discontinued) 7.0

Based on 12 answers

HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .

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Sr application support engineer

Albertsons CompaniesRetail, 1001-5000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

HipChat (discontinued) 8.6

Based on 8 answers

I don't have insights as I was not a part of the implementation. However, I love the end product

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Software Tester

Nelnet Business SolutionComputer Software, 1001-5000 employees

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Alternatives Considered

I’m a user of both systems and it’s difficult to say whether one is better than the other for features. Cisco is much more user friendly and has a better interface. I think both are suitable for large businesses, but it’s more about preference of the front end. Security features may be lagging with Skype.

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Verified User

Engineer in Professional Services

Mechanical Or Industrial Engineering Company, 10,001+ employees

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We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.

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System Administrator

Turning TechnologiesComputer Software, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

HipChat (discontinued) 7.2

Based on 10 answers

Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.

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Vladimir Salnikov

Programmer Analyst, Product Manager

Bee RoboticsComputer & Network Security, 11-50 employees

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Return on Investment

We were able to sell it to many customers and has proved beneficial always.
Less number of complaints.
Amazing support from Cisco TAC.

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Senior Build & Design Consultant

BTTelecommunications, 10,001+ employees

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HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.

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Christina Wofford

Senior Technical Account Manager

LotameInternet, 51-200 employees

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Screenshots

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See All (3) HipChat (discontinued) Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Business Edition 7000 Editions & Modules

—

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

HipChat (discontinued) Editions & Modules

Edition

HipChat Basic	$0¹
HipChat Plus	$2¹

per user

Additional Pricing Details

For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Rating Summary

Cisco Business Edition 7000

HipChat (discontinued)

Cisco Business Edition 7000

HipChat (discontinued)

Cisco Business Edition 7000

HipChat (discontinued)

Cisco Business Edition 7000

HipChat (discontinued)

Cisco Business Edition 7000

HipChat (discontinued)

Cisco Business Edition 7000

HipChat (discontinued)

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