What users are saying about
145 Ratings
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Based on 145 reviews and ratings
Ooma Office
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69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 69 reviews and ratings
Feature Set Ratings
- Ooma Office ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps
Cloud PBX
7.6
Cisco Unified Communications Manager (Call Manager)
76%
8.5
Ooma Office
85%
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/5 features
Hosted PBX
7.9
79%
18 Ratings
8.6
86%
24 Ratings
Multi-level Interactive Voice Response (IVR)
6.8
68%
27 Ratings
8.5
85%
30 Ratings
User templates
8.5
85%
36 Ratings
N/A
0 Ratings
Call reports
6.4
64%
35 Ratings
N/A
0 Ratings
Directory of employee names
8.7
87%
36 Ratings
8.5
85%
39 Ratings
Call Management
7.6
Cisco Unified Communications Manager (Call Manager)
76%
9.1
Ooma Office
91%
Ooma Office ranks higher in 4/5 features
Ooma Office ranks higher in 4/5 features
Answering rules
8.8
88%
39 Ratings
9.5
95%
55 Ratings
Call recording
6.8
68%
26 Ratings
8.8
88%
43 Ratings
Call park
8.7
87%
35 Ratings
8.3
83%
39 Ratings
Call screening
6.4
64%
32 Ratings
9.1
91%
48 Ratings
Message alerts
7.5
75%
36 Ratings
9.9
99%
54 Ratings
VoIP system collaboration
8.1
Cisco Unified Communications Manager (Call Manager)
81%
9.4
Ooma Office
94%
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/4 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/4 features
Video conferencing
8.3
83%
27 Ratings
N/A
0 Ratings
Audio conferencing
8.0
80%
37 Ratings
9.4
94%
42 Ratings
Video screen sharing
8.2
82%
14 Ratings
N/A
0 Ratings
Instant messaging
8.0
80%
17 Ratings
N/A
0 Ratings
Mobile apps
7.9
Cisco Unified Communications Manager (Call Manager)
79%
8.9
Ooma Office
89%
Ooma Office ranks higher in 2/2 features
Ooma Office ranks higher in 2/2 features
Mobile app for iOS
7.9
79%
23 Ratings
9.0
90%
50 Ratings
Mobile app for Android
7.8
78%
21 Ratings
8.8
88%
37 Ratings
Attribute Ratings
- Cisco Unified Communications Manager (Call Manager) is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
- Ooma Office is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
8.9
Cisco Unified Communications Manager (Call Manager)
89%
42 Ratings
9.1
Ooma Office
91%
66 Ratings
Likelihood to Renew
10.0
Cisco Unified Communications Manager (Call Manager)
100%
1 Rating
8.0
Ooma Office
80%
1 Rating
Usability
7.1
Cisco Unified Communications Manager (Call Manager)
71%
4 Ratings
8.3
Ooma Office
83%
8 Ratings
Support Rating
8.4
Cisco Unified Communications Manager (Call Manager)
84%
27 Ratings
9.0
Ooma Office
90%
31 Ratings
Implementation Rating
10.0
Cisco Unified Communications Manager (Call Manager)
100%
2 Ratings
8.0
Ooma Office
80%
1 Rating
Likelihood to Recommend
Cisco Unified Communications Manager (Call Manager)
The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
Ooma Office
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

Verified User
Account Manager in Customer Service
Food & Beverages Company, 11-50 employeesPros
Cisco Unified Communications Manager (Call Manager)
- This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
- The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
- The Call Manager provides us very granular settings to route our calls as we want.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesOoma Office
- Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
- Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
- Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
- Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Facility Manager
Payne Springs Self StorageReal Estate, 11-50 employees
Cons
Cisco Unified Communications Manager (Call Manager)
- Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
- Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
- Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin AmericaEntertainment, 1001-5000 employees
Ooma Office
- Cell phone app could be a little easier to use.
- Ooma Desktop needs some tweaking to make it more user friendly.
- I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

Verified User
Professional in Other
Insurance Company, 1-10 employeesPricing Details
Cisco Unified Communications Manager (Call Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Unified Communications Manager (Call Manager) Editions & Modules
—
Additional Pricing Details
Must contact sales team for pricingOoma Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
$19.95
Starting Price
$0
Ooma Office Editions & Modules
Edition
Base Price | $19.951 |
---|---|
Pro | $24.951 |
User Extension | $19.951 |
Local Phone Number | $9.951 |
Toll Free Number | $9.951 |
Conference Bridge | Free |
Ring Groups | Free |
Virtual Receptionist | Free |
Number Porting | Free |
Toll Free Calling Plan | $15.003 |
Expansion Base Station | $99.993 |
Ooma DP1 Desk Phone | $89.993 |
Ooma Linx | $49.993 |
Ooma Wireless Adapter | $49.993 |
Yealink IP Phones | $99.993 |
Yealink Conference IP Phones | $399.993 |
Cisco IP Phones | $109.993 |
- per month
- none
- per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.Likelihood to Renew
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Ooma Office
Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Usability
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
Ooma Office
Ooma Office 8.3
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
President
Von Enterprises, Inc.Consumer Services, 11-50 employees
Support Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 8.4
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesOoma Office
Ooma Office 9.0
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
Operations Manager
The Post Hole CompanyConstruction, 11-50 employees
Implementation Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Ooma Office
Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Alternatives Considered
Cisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Verified User
Supervisor in Information Technology
Financial Services Company, 1001-5000 employeesOoma Office
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Manager
Diamond Transportation Arizona LLCTransportation/Trucking/Railroad, 11-50 employees
Return on Investment
Cisco Unified Communications Manager (Call Manager)
- Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
- Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
- High Costs - the cost of both the license and the maintenance was much higher than other systems.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employeesOoma Office
- System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
- It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

Verified User
C-Level Executive in Corporate
Law Practice Company, 1-10 employees