Cisco Unified Communications Manager (Call Manager)
145 Ratings
Ooma Office
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69 Ratings

Cisco Unified Communications Manager (Call Manager)

145 Ratings
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Score 9 out of 100

Based on 145 reviews and ratings

Ooma Office

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69 Ratings
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Score 9.1 out of 100

Based on 69 reviews and ratings

Feature Set Ratings

  • Ooma Office ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

7.6

Cisco Unified Communications Manager (Call Manager)

76%
8.5

Ooma Office

85%
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/5 features

Hosted PBX

7.9
79%
18 Ratings
8.6
86%
24 Ratings

Multi-level Interactive Voice Response (IVR)

6.8
68%
27 Ratings
8.5
85%
30 Ratings

User templates

8.5
85%
36 Ratings
N/A
0 Ratings

Call reports

6.4
64%
35 Ratings
N/A
0 Ratings

Directory of employee names

8.7
87%
36 Ratings
8.5
85%
39 Ratings

Call Management

7.6

Cisco Unified Communications Manager (Call Manager)

76%
9.1

Ooma Office

91%
Ooma Office ranks higher in 4/5 features
Ooma Office ranks higher in 4/5 features

Answering rules

8.8
88%
39 Ratings
9.5
95%
55 Ratings

Call recording

6.8
68%
26 Ratings
8.8
88%
43 Ratings

Call park

8.7
87%
35 Ratings
8.3
83%
39 Ratings

Call screening

6.4
64%
32 Ratings
9.1
91%
48 Ratings

Message alerts

7.5
75%
36 Ratings
9.9
99%
54 Ratings

VoIP system collaboration

8.1

Cisco Unified Communications Manager (Call Manager)

81%
9.4

Ooma Office

94%
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/4 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/4 features

Video conferencing

8.3
83%
27 Ratings
N/A
0 Ratings

Audio conferencing

8.0
80%
37 Ratings
9.4
94%
42 Ratings

Video screen sharing

8.2
82%
14 Ratings
N/A
0 Ratings

Instant messaging

8.0
80%
17 Ratings
N/A
0 Ratings

Mobile apps

7.9

Cisco Unified Communications Manager (Call Manager)

79%
8.9

Ooma Office

89%
Ooma Office ranks higher in 2/2 features
Ooma Office ranks higher in 2/2 features

Mobile app for iOS

7.9
79%
23 Ratings
9.0
90%
50 Ratings

Mobile app for Android

7.8
78%
21 Ratings
8.8
88%
37 Ratings

Attribute Ratings

  • Cisco Unified Communications Manager (Call Manager) is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • Ooma Office is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.9

Cisco Unified Communications Manager (Call Manager)

89%
42 Ratings
9.1

Ooma Office

91%
66 Ratings

Likelihood to Renew

10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating
8.0

Ooma Office

80%
1 Rating

Usability

7.1

Cisco Unified Communications Manager (Call Manager)

71%
4 Ratings
8.3

Ooma Office

83%
8 Ratings

Support Rating

8.4

Cisco Unified Communications Manager (Call Manager)

84%
27 Ratings
9.0

Ooma Office

90%
31 Ratings

Implementation Rating

10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings
8.0

Ooma Office

80%
1 Rating

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

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RAJESH VENGILOT | TrustRadius Reviewer
RAJESH VENGILOT
View all 42 answers on this topic

Ooma Office

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

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Anonymous | TrustRadius Reviewer
Verified User
View all 66 answers on this topic

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.

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Anonymous | TrustRadius Reviewer
Verified User
View all 42 answers on this topic

Ooma Office

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

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Wendy White | TrustRadius Reviewer
Wendy White
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Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

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Leonardo Gonzalez | TrustRadius Reviewer
Leonardo Gonzalez
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Ooma Office

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

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Anonymous | TrustRadius Reviewer
Verified User
View all 66 answers on this topic

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Cisco Unified Communications Manager (Call Manager) Editions & Modules

—
Additional Pricing Details
Must contact sales team for pricing

Ooma Office

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional
$19.95

Starting Price

$0

Ooma Office Editions & Modules

Edition
Base Price$19.951
Pro$24.951
User Extension$19.951
Local Phone Number$9.951
Toll Free Number$9.951
Conference BridgeFree
Ring GroupsFree
Virtual ReceptionistFree
Number PortingFree
Toll Free Calling Plan$15.003
Expansion Base Station$99.993
Ooma DP1 Desk Phone$89.993
Ooma Linx$49.993
Ooma Wireless Adapter$49.993
Yealink IP Phones$99.993
Yealink Conference IP Phones$399.993
Cisco IP Phones$109.993
  1. per month
  2. none
  3. per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

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Brian Munn | TrustRadius Reviewer
Brian Munn
View all 1 answers on this topic

Ooma Office

Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.

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karthikeyan alamelumangapuram | TrustRadius Reviewer
karthikeyan alamelumangapuram
View all 1 answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

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Eduardo Viero | TrustRadius Reviewer
Eduardo Viero
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Ooma Office

Ooma Office 8.3
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.

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Tom Von Braunsberg | TrustRadius Reviewer
Tom Von Braunsberg
View all 8 answers on this topic

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 8.4
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

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Anonymous | TrustRadius Reviewer
Verified User
View all 27 answers on this topic

Ooma Office

Ooma Office 9.0
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

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The Post Hole Co | TrustRadius Reviewer
The Post Hole Co
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Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

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Brian Munn | TrustRadius Reviewer
Brian Munn
View all 2 answers on this topic

Ooma Office

Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.

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karthikeyan alamelumangapuram | TrustRadius Reviewer
karthikeyan alamelumangapuram
View all 1 answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

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Anonymous | TrustRadius Reviewer
Verified User
View all 42 answers on this topic

Ooma Office

We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.

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Hillary Louarti | TrustRadius Reviewer
Hillary Louarti
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Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.

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Anonymous | TrustRadius Reviewer
Verified User
View all 42 answers on this topic

Ooma Office

  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

Cisco Unified Communications Manager (Call Manager)

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