What users are saying about
15 Ratings
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Top Rated
1179 Ratings
15 Ratings
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Score 7.9 out of 100

Microsoft Teams

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Top Rated
1179 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Cisco VoIP PBX

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.
Anonymous | TrustRadius Reviewer

Microsoft Teams

I tell all of my colleagues about [Microsoft] Teams all the time. Throughout the work from home period in COVID times, this resource has been invaluable. We have been able to be status quo in hosting weekly meetings, actually it's improved the amount of people who are able to attend. There's no more missing a meeting because you're working remotely. The ability to use the Microsoft Teams app on a phone or tablet also allows people to connect while they are on the go.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco VoIP PBX
Microsoft Teams
7.5
Task Management
Cisco VoIP PBX
Microsoft Teams
7.7
Gantt Charts
Cisco VoIP PBX
Microsoft Teams
6.6
Scheduling
Cisco VoIP PBX
Microsoft Teams
7.8
Workflow Automation
Cisco VoIP PBX
Microsoft Teams
6.6
Mobile Access
Cisco VoIP PBX
Microsoft Teams
8.8
Search
Cisco VoIP PBX
Microsoft Teams
7.9
Visual planning tools
Cisco VoIP PBX
Microsoft Teams
6.8

Communication

Cisco VoIP PBX
Microsoft Teams
8.0
Chat
Cisco VoIP PBX
Microsoft Teams
8.7
Notifications
Cisco VoIP PBX
Microsoft Teams
8.2
Discussions
Cisco VoIP PBX
Microsoft Teams
8.6
Surveys
Cisco VoIP PBX
Microsoft Teams
7.5
Internal knowledgebase
Cisco VoIP PBX
Microsoft Teams
7.2
Integrates with GoToMeeting
Cisco VoIP PBX
Microsoft Teams
7.8
Integrates with Gmail and Google Hangouts
Cisco VoIP PBX
Microsoft Teams
7.0
Integrates with Outlook
Cisco VoIP PBX
Microsoft Teams
9.1

File Sharing & Management

Cisco VoIP PBX
Microsoft Teams
8.3
Versioning
Cisco VoIP PBX
Microsoft Teams
8.3
Video files
Cisco VoIP PBX
Microsoft Teams
8.4
Audio files
Cisco VoIP PBX
Microsoft Teams
8.4
Document collaboration
Cisco VoIP PBX
Microsoft Teams
8.4
Access control
Cisco VoIP PBX
Microsoft Teams
8.3
Advanced security features
Cisco VoIP PBX
Microsoft Teams
8.4
Integrates with Google Drive
Cisco VoIP PBX
Microsoft Teams
7.7
Device sync
Cisco VoIP PBX
Microsoft Teams
8.6

Pros

Cisco VoIP PBX

  • Improved internet connectivity which means improved phone service as well.
  • Cost efficient, especially for tighter budgets.
  • User-friendly and little to no training required.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • Team and Channels: are only of the greatest feature, which was first introduced by Microsoft Teams in the market and then the overall ideology was seen in various other competitors. Teams can be made by grouping as many as team members you would want and channels are futher subsections, which can help you divide your conversations and have a history relevant to matters in its desired groups.
  • Dark mode: is also somethinng a user will not get in corporate software's. Teams will provide you this feature, which will help you accomodate colors of your software according to the light conditions at your workplace. This feature helps you work long hours without making your eyes suffer any type of pain or efforts.
  • Appended Calendar: is another great feature of this tool is that your schedule can always be visited with just a click and you can plan your day according to what you see on your screen, most of the time. It's super easy to juggle around with the calendar and set new meetings and calls, on the fly.
  • File sharing: is made easy and stable with Teams. You can easily share any type of file, be it in any format, in a single drag and drop, you can send it accross countries, to your partner working, miles away. The best part is that, everything is stored on Microsoft SharePoint, which is the backend of Microsoft Teams, and this give you a sense of high reliance, with your most important files as well.
Anonymous | TrustRadius Reviewer

Cons

Cisco VoIP PBX

  • There are no outstanding issues with this system to-date.
  • Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • A taskbar widget that allows replies from right clicking the taskbar icon.
  • more GIF engines beyond GIPHY, or a native GIPHY interface complete with mood categories.
  • Recent Chats column collapsible to bubbles with initial before disappearing when narrowing the window, similar to Apple iMessage on Mac software.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco VoIP PBX

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

Cisco VoIP PBX

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.3
Based on 29 answers
There is way too much clicking in circles and multi-step processes for tasks that should be simple, like moving documents from one place to another or navigating the document set. Things that should be drag and drop take 3 or more clicks to achieve, and you have to wait a significant amount of time for the page to load after each click. The software seems bloated and slow
Anonymous | TrustRadius Reviewer

Support Rating

Cisco VoIP PBX

Cisco VoIP PBX 8.0
Based on 1 answer
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.7
Based on 127 answers
Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier
Karen Zelzer | TrustRadius Reviewer

Alternatives Considered

Cisco VoIP PBX

All of the Cisco VoIP products have been intuitive, appropriate for the size of the organization, effective, and easily accessible.
Anonymous | TrustRadius Reviewer

Microsoft Teams

We have used Slack, Skype for Business, Zoom, WebEx and many other tools in the past. Each tool had a quirk and either did not scale well or was good at just one thing. Teams combines collaboration, chat, communication in one powerful tool. That has enabled us to reduce the number of tools being deployed and used.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco VoIP PBX

  • Employees are please with both the internet and phone service.
  • Supervisor relationships with leadership at the larger organization remain connected.
  • Cost is minimal!
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • POSITIVE: We can communicate with each other without having to be at the same place, so we save on plane tickets sometimes.
  • POSITIVE: Meetings can be recorded, so people who missed it can view it at a later time.
  • BAD: People chat more instead of speaking and quality of communications decreases.
  • BAD: Teams documentation is badly formatted, hard to find and hard to edit which results in loss of time.
  • BAD: Teams often has issues, so we often have to wait for people to solve the issues before we can hold the meeting which results in loss of time.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco VoIP PBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco VoIP PBX Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. Per Month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Cisco VoIP PBX
9.0
Microsoft Teams
8.3

Likelihood to Renew

Cisco VoIP PBX
Microsoft Teams
10.0

Usability

Cisco VoIP PBX
Microsoft Teams
7.3

Support Rating

Cisco VoIP PBX
8.0
Microsoft Teams
7.7

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