Cisco VoIP PBX vs. Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco VoIP PBX
Score 7.7 out of 10
N/A
Cisco offers VoIP PBX capability.N/A
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Pricing
Cisco VoIP PBXMicrosoft Teams
Editions & Modules
No answers on this topic
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Offerings
Pricing Offerings
Cisco VoIP PBXMicrosoft Teams
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
Cisco VoIP PBXMicrosoft Teams
Considered Both Products
Cisco VoIP PBX
Chose Cisco VoIP PBX
Cisco VoIP is a time-tested robust VoIP solution that works as designed. It is reliable & is supported by an authorized Cisco partner then there are no hassles in management & troubleshooting. The hardware & the software are very reliable & dependable. Other systems compared …
Chose Cisco VoIP PBX
Cisco has the most stable and reliable solution in our comparison with other vendors. The way Cisco handles the redundancy of the system makes our communications experience zero interruption problems, and that was very different from the other vendors we used before deciding to …
Microsoft Teams

No answer on this topic

Top Pros
Top Cons
Features
Cisco VoIP PBXMicrosoft Teams
Project Management
Comparison of Project Management features of Product A and Product B
Cisco VoIP PBX
-
Ratings
Microsoft Teams
7.2
182 Ratings
9% below category average
Task Management00 Ratings7.5137 Ratings
Gantt Charts00 Ratings6.270 Ratings
Scheduling00 Ratings7.9153 Ratings
Workflow Automation00 Ratings6.695 Ratings
Mobile Access00 Ratings7.9174 Ratings
Search00 Ratings7.3160 Ratings
Visual planning tools00 Ratings6.6111 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco VoIP PBX
-
Ratings
Microsoft Teams
7.7
191 Ratings
4% below category average
Chat00 Ratings8.8190 Ratings
Notifications00 Ratings8.0189 Ratings
Discussions00 Ratings8.5177 Ratings
Surveys00 Ratings7.2104 Ratings
Internal knowledgebase00 Ratings7.0117 Ratings
Integrates with GoToMeeting00 Ratings7.047 Ratings
Integrates with Gmail and Google Hangouts00 Ratings6.243 Ratings
Integrates with Outlook00 Ratings8.8156 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco VoIP PBX
-
Ratings
Microsoft Teams
7.4
177 Ratings
9% below category average
Versioning00 Ratings7.1122 Ratings
Video files00 Ratings7.4150 Ratings
Audio files00 Ratings7.6152 Ratings
Document collaboration00 Ratings8.1164 Ratings
Access control00 Ratings7.5148 Ratings
Advanced security features00 Ratings7.0110 Ratings
Integrates with Google Drive00 Ratings6.353 Ratings
Device sync00 Ratings8.0124 Ratings
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Cisco VoIP PBXMicrosoft Teams
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Score 9.7 out of 10
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User Ratings
Cisco VoIP PBXMicrosoft Teams
Likelihood to Recommend
7.6
(8 ratings)
8.0
(269 ratings)
Likelihood to Renew
-
(0 ratings)
5.8
(9 ratings)
Usability
9.0
(1 ratings)
7.1
(52 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
8.0
(1 ratings)
8.3
(113 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.2
(7 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
6.9
(7 ratings)
User Testimonials
Cisco VoIP PBXMicrosoft Teams
Likelihood to Recommend
Cisco
The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
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Pros
Cisco
  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms
Read full review
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Cons
Cisco
  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
Read full review
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Likelihood to Renew
Cisco
No answers on this topic
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
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Usability
Cisco
All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
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Reliability and Availability
Cisco
No answers on this topic
Microsoft
Rare, but outages do happen
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Performance
Cisco
No answers on this topic
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
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Support Rating
Cisco
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
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Implementation Rating
Cisco
No answers on this topic
Microsoft
I find everything I need for my day-to-day work.
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Alternatives Considered
Cisco
As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
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Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
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Contract Terms and Pricing Model
Cisco
No answers on this topic
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
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Scalability
Cisco
No answers on this topic
Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
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Professional Services
Cisco
No answers on this topic
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
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Return on Investment
Cisco
  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
Read full review
Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
Read full review
ScreenShots