What users are saying about

Cisco VoIP PBX vs Microsoft Teams

Cisco VoIP PBX
17 Ratings
Microsoft Teams
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Top Rated
3530 Ratings

Cisco VoIP PBX

17 Ratings
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Score 8.1 out of 100

Based on 17 reviews and ratings

Microsoft Teams

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Top Rated
3530 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Based on 3530 reviews and ratings

Feature Set Ratings

    Project Management

    Cisco VoIP PBX

    Feature Set Not Supported
    N/A
    7.9

    Microsoft Teams

    79%
    Microsoft Teams ranks higher in 7/7 features
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.1
    81%
    108 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.2
    72%
    53 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    116 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.7
    77%
    73 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.8
    88%
    136 Ratings

    Search

    N/A
    0 Ratings
    7.7
    77%
    124 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.3
    73%
    88 Ratings

    Communication

    Cisco VoIP PBX

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Teams

    83%
    Microsoft Teams ranks higher in 8/8 features
    Microsoft Teams ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.2
    92%
    150 Ratings

    Notifications

    N/A
    0 Ratings
    8.5
    85%
    149 Ratings

    Discussions

    N/A
    0 Ratings
    8.9
    89%
    139 Ratings

    Surveys

    N/A
    0 Ratings
    7.5
    75%
    77 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.6
    76%
    88 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.1
    81%
    42 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.4
    74%
    37 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    9.1
    91%
    131 Ratings

    File Sharing & Management

    Cisco VoIP PBX

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Teams

    81%
    Microsoft Teams ranks higher in 8/8 features
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    95 Ratings

    Video files

    N/A
    0 Ratings
    8.0
    80%
    120 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    119 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.5
    85%
    127 Ratings

    Access control

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.1
    81%
    89 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.6
    76%
    44 Ratings

    Device sync

    N/A
    0 Ratings
    8.3
    83%
    92 Ratings

    Attribute Ratings

    • Cisco VoIP PBX is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Cisco VoIP PBX

    90%
    2 Ratings
    8.4

    Microsoft Teams

    84%
    230 Ratings

    Likelihood to Renew

    Cisco VoIP PBX

    N/A
    0 Ratings
    9.7

    Microsoft Teams

    97%
    8 Ratings

    Usability

    Cisco VoIP PBX

    N/A
    0 Ratings
    8.1

    Microsoft Teams

    81%
    55 Ratings

    Support Rating

    8.0

    Cisco VoIP PBX

    80%
    2 Ratings
    7.9

    Microsoft Teams

    79%
    197 Ratings

    Implementation Rating

    Cisco VoIP PBX

    N/A
    0 Ratings
    10.0

    Microsoft Teams

    100%
    2 Ratings

    Contract Terms and Pricing Model

    Cisco VoIP PBX

    N/A
    0 Ratings
    6.3

    Microsoft Teams

    63%
    9 Ratings

    Professional Services

    Cisco VoIP PBX

    N/A
    0 Ratings
    6.9

    Microsoft Teams

    69%
    9 Ratings

    Likelihood to Recommend

    Cisco VoIP PBX

    Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Microsoft Teams

    Microsoft Teams is useful in the following scenarios. 1. It's useful for instant messaging where you can seamlessly connect with your colleagues using the chat feature. 2. Presence\Availability status of the colleagues can be seen which could be useful in deciding whether it's the right time now to contact the other person. 3. It can be used for making voice and video calls. 4. It can be used for presentation sharing.

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    RAJESH VENGILOT | TrustRadius Reviewer
    RAJESH VENGILOT
    View all 230 answers on this topic

    Pros

    Cisco VoIP PBX

    • Handles endpoint properly, like Cisco phone, voice gateway, etc.
    • It's scalable, users can be added in the future, use the internet for calling instead of a traditional analog line.
    • Good voice quality, easy to use.

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    mandeep singh | TrustRadius Reviewer
    mandeep singh
    View all 2 answers on this topic

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.

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    Chris Gomez, SPHR | TrustRadius Reviewer
    Chris Gomez, SPHR
    View all 230 answers on this topic

    Cons

    Cisco VoIP PBX

    • There are no outstanding issues with this system to-date.
    • Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Microsoft Teams

    • Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
    • Gets hung up once in a while when the system is loading
    • Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.

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    Sarath Kumar Pujari | TrustRadius Reviewer
    Sarath Kumar Pujari
    View all 230 answers on this topic

    Pricing Details

    Cisco VoIP PBX

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco VoIP PBX Editions & Modules

    —
    Additional Pricing Details
    —

    Microsoft Teams

    General

    Free Trial
    —
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Likelihood to Renew

    Cisco VoIP PBX

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 9.7
    Based on 8 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product

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    Phil Parrish | TrustRadius Reviewer
    Phil Parrish
    View all 8 answers on this topic

    Usability

    Cisco VoIP PBX

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 55 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 55 answers on this topic

    Support Rating

    Cisco VoIP PBX

    Cisco VoIP PBX 8.0
    Based on 2 answers
    Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 197 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.

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    Rishav Raj | TrustRadius Reviewer
    Rishav Raj
    View all 197 answers on this topic

    Implementation Rating

    Cisco VoIP PBX

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 2 answers
    because am using it without any problems

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Alternatives Considered

    Cisco VoIP PBX

    I have used Avaya VoIP PBX, but I don't see that is being used more nowadays, because Cisco has been upgrading their VoIP PBX with enhanced features. Can not say Avaya VoIP PBX is bad, but if I compare Cisco VoIP PBX with Avaya VoIP PBX, I feel Cisco VoIP PBX would have the upper hand.

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    mandeep singh | TrustRadius Reviewer
    mandeep singh
    View all 2 answers on this topic

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 230 answers on this topic

    Contract Terms and Pricing Model

    Cisco VoIP PBX

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 9 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Professional Services

    Cisco VoIP PBX

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.9
    Based on 9 answers
    We utilize Microsoft Teams for team meetings and internal communication, as well as the chat tool. Our team has been able to keep in touch and interact in real-time thanks to the Microsoft Teams platform. Microsoft Teams' various features, such as breakout areas, conference schedules, and job assignments, boost productivity and team communication significantly.

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    Sahid Kabir | TrustRadius Reviewer
    Sahid Kabir
    View all 9 answers on this topic

    Return on Investment

    Cisco VoIP PBX

    • Positive impact is users are happy with service provided by Cisco VoIP PBX.
    • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.

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    mandeep singh | TrustRadius Reviewer
    mandeep singh
    View all 2 answers on this topic

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 230 answers on this topic

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