What users are saying about
17 Ratings
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Based on 17 reviews and ratings
Microsoft Teams
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Top Rated
3530 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 3530 reviews and ratings
Feature Set Ratings
Project Management

Cisco VoIP PBX
Feature Set Not Supported
N/A
7.9
Microsoft Teams
79%
Microsoft Teams ranks higher in 7/7 features
Microsoft Teams ranks higher in 7/7 features
Task Management

N/A
0 Ratings
8.1
81%
108 Ratings
Gantt Charts

N/A
0 Ratings
7.2
72%
53 Ratings
Scheduling

N/A
0 Ratings
8.7
87%
116 Ratings
Workflow Automation

N/A
0 Ratings
7.7
77%
73 Ratings
Mobile Access

N/A
0 Ratings
8.8
88%
136 Ratings
Search

N/A
0 Ratings
7.7
77%
124 Ratings
Visual planning tools

N/A
0 Ratings
7.3
73%
88 Ratings
Communication

Cisco VoIP PBX
Feature Set Not Supported
N/A
8.3
Microsoft Teams
83%
Microsoft Teams ranks higher in 8/8 features
Microsoft Teams ranks higher in 8/8 features
Chat

N/A
0 Ratings
9.2
92%
150 Ratings
Notifications

N/A
0 Ratings
8.5
85%
149 Ratings
Discussions

N/A
0 Ratings
8.9
89%
139 Ratings
Surveys

N/A
0 Ratings
7.5
75%
77 Ratings
Internal knowledgebase

N/A
0 Ratings
7.6
76%
88 Ratings
Integrates with GoToMeeting

N/A
0 Ratings
8.1
81%
42 Ratings
Integrates with Gmail and Google Hangouts

N/A
0 Ratings
7.4
74%
37 Ratings
Integrates with Outlook

N/A
0 Ratings
9.1
91%
131 Ratings
File Sharing & Management

Cisco VoIP PBX
Feature Set Not Supported
N/A
8.1
Microsoft Teams
81%
Microsoft Teams ranks higher in 8/8 features
Microsoft Teams ranks higher in 8/8 features
Versioning

N/A
0 Ratings
8.1
81%
95 Ratings
Video files

N/A
0 Ratings
8.0
80%
120 Ratings
Audio files

N/A
0 Ratings
8.1
81%
119 Ratings
Document collaboration

N/A
0 Ratings
8.5
85%
127 Ratings
Access control

N/A
0 Ratings
8.3
83%
114 Ratings
Advanced security features

N/A
0 Ratings
8.1
81%
89 Ratings
Integrates with Google Drive

N/A
0 Ratings
7.6
76%
44 Ratings
Device sync

N/A
0 Ratings
8.3
83%
92 Ratings
Attribute Ratings
- Cisco VoIP PBX is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.0
Cisco VoIP PBX
90%
2 Ratings
8.4
Microsoft Teams
84%
230 Ratings
Likelihood to Renew

Cisco VoIP PBX
N/A
0 Ratings
9.7
Microsoft Teams
97%
8 Ratings
Usability

Cisco VoIP PBX
N/A
0 Ratings
8.1
Microsoft Teams
81%
55 Ratings
Support Rating

8.0
Cisco VoIP PBX
80%
2 Ratings
7.9
Microsoft Teams
79%
197 Ratings
Implementation Rating

Cisco VoIP PBX
N/A
0 Ratings
10.0
Microsoft Teams
100%
2 Ratings
Contract Terms and Pricing Model

Cisco VoIP PBX
N/A
0 Ratings
6.3
Microsoft Teams
63%
9 Ratings
Professional Services

Cisco VoIP PBX
N/A
0 Ratings
6.9
Microsoft Teams
69%
9 Ratings
Likelihood to Recommend
Cisco VoIP PBX
Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.

Verified User
Director in Research & Development
Non-Profit Organization Management Company, 1001-5000 employeesMicrosoft Teams
Microsoft Teams is useful in the following scenarios. 1. It's useful for instant messaging where you can seamlessly connect with your colleagues using the chat feature. 2. Presence\Availability status of the colleagues can be seen which could be useful in deciding whether it's the right time now to contact the other person. 3. It can be used for making voice and video calls. 4. It can be used for presentation sharing.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
Pros
Cisco VoIP PBX
- Handles endpoint properly, like Cisco phone, voice gateway, etc.
- It's scalable, users can be added in the future, use the internet for calling instead of a traditional analog line.
- Good voice quality, easy to use.
Consultant
AccentureInformation Technology & Services, 10,001+ employees
Microsoft Teams
- Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
- The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
- An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Director of Product Marketing
Passare, Inc.Insurance, 201-500 employees
Cons
Cisco VoIP PBX
- There are no outstanding issues with this system to-date.
- Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.

Verified User
Director in Research & Development
Non-Profit Organization Management Company, 1001-5000 employeesMicrosoft Teams
- Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
- Gets hung up once in a while when the system is loading
- Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
Staff Engineer
QualcommTelecommunications, 10,001+ employees
Pricing Details
Cisco VoIP PBX
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco VoIP PBX Editions & Modules
—
Additional Pricing Details
—Microsoft Teams
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$5 per month
Microsoft Teams Editions & Modules
Edition
Free | $0.001 |
---|---|
Microsoft 365 Business Basic | $5.001 |
Microsoft 365 Business Standard | $12.501 |
Office 365 E3 | $20.001 |
- per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.Likelihood to Renew
Cisco VoIP PBX
No score
No answers yet
No answers on this topic
Microsoft Teams
Microsoft Teams 9.7
Based on 8 answers
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Co-founder, Managing Director
PrograMetrixMarketing & Advertising, 11-50 employees
Usability
Cisco VoIP PBX
No score
No answers yet
No answers on this topic
Microsoft Teams
Microsoft Teams 8.1
Based on 55 answers
The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.

Verified User
Engineer in Engineering
Civil Engineering Company, 1-10 employeesSupport Rating
Cisco VoIP PBX
Cisco VoIP PBX 8.0
Based on 2 answers
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.

Verified User
Director in Research & Development
Non-Profit Organization Management Company, 1001-5000 employeesMicrosoft Teams
Microsoft Teams 7.9
Based on 197 answers
I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
System Engineer
InfosysInformation Technology & Services, 10,001+ employees
Implementation Rating
Cisco VoIP PBX
No score
No answers yet
No answers on this topic
Microsoft Teams
Microsoft Teams 10.0
Based on 2 answers
because am using it without any problems

Verified User
Administrator in Information Technology
Food Production Company, 10,001+ employeesAlternatives Considered
Cisco VoIP PBX
I have used Avaya VoIP PBX, but I don't see that is being used more nowadays, because Cisco has been upgrading their VoIP PBX with enhanced features. Can not say Avaya VoIP PBX is bad, but if I compare Cisco VoIP PBX with Avaya VoIP PBX, I feel Cisco VoIP PBX would have the upper hand.
Consultant
AccentureInformation Technology & Services, 10,001+ employees
Microsoft Teams
I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.

Verified User
Professional in Marketing
Glass, Ceramics & Concrete Company, 10,001+ employeesContract Terms and Pricing Model
Cisco VoIP PBX
No score
No answers yet
No answers on this topic
Microsoft Teams
Microsoft Teams 6.3
Based on 9 answers
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.

Verified User
Director in Information Technology
Transportation/Trucking/Railroad Company, 10,001+ employeesProfessional Services
Cisco VoIP PBX
No score
No answers yet
No answers on this topic
Microsoft Teams
Microsoft Teams 6.9
Based on 9 answers
We utilize Microsoft Teams for team meetings and internal communication, as well as the chat tool. Our team has been able to keep in touch and interact in real-time thanks to the Microsoft Teams platform. Microsoft Teams' various features, such as breakout areas, conference schedules, and job assignments, boost productivity and team communication significantly.
Senior Project Manager
CKH NetworkProfessional Training & Coaching, 51-200 employees
Return on Investment
Cisco VoIP PBX
- Positive impact is users are happy with service provided by Cisco VoIP PBX.
- End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
Consultant
AccentureInformation Technology & Services, 10,001+ employees
Microsoft Teams
- I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
- It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
- It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

Verified User
Analyst in Information Technology
Hospital & Health Care Company, 10,001+ employees