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Cisco Webex Share (discontinued) vs. Pulseway vs. TeamViewer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Share (discontinued)

    Score8.6 out of 10
    N/ACisco Webex Share was a palm-sized device used to share content to any display without using cables or dongles. It has been discontinued, and is superseded by functionality found in the Cisco Room Series.N/A

    Pulseway

    Score7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…

    $0.80

    per month per installation

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Pricing
    Cisco Webex Share (discontinued)PulsewayTeamViewer
    Editions & Modules
    No answers on this topic
    Enterprise
    $0.80
    per month per installation
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Cisco Webex Share (discontinued)PulsewayTeamViewer
    Free Trial
    NoYesYes
    Free/Freemium Version
    NoYesYes
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeNo setup feeOptional
    Additional DetailsNo hidden fees or contracts. Term-based discounts.
    More Pricing Information
    Community Pulse
    Cisco Webex Share (discontinued)PulsewayTeamViewer
    Considered Multiple Products
    Discontinued Products
    No answer on this topic
    Kaseya
    Chose Pulseway
    I will admit, we started with Pulseway several years ago because we were able to start using it with a free account, which allowed us to install it on some in-house servers and gain experience with it. The other products we looked at all seem to require a considerable …
    Incentivized
    TeamViewer
    Chose TeamViewer
    Pricing wise, the TeamViewer license is a lot more costly, but makes up for it in feature-richness and reliability. Pulseway has the benefit of having the possibility to keep an eye the IT infrastructure so you can catch things before they go wrong but our main focus was a …
    Incentivized
    Chose TeamViewer
    Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and …
    Incentivized
    Chose TeamViewer
    They both feel the same. Different UI obviously, but they both seem to have the same capabilities
    Incentivized
    Chose TeamViewer
    I used AnyDesk for screen sharing.
    But, I feel TeamViewer is much more easy, user-friendly and secure way of remote access of desktop and/or laptop.
    The file transfer is also secure and fast.
    Incentivized
    Chose TeamViewer
    ConnectWise Control is much easier to use than TeamViewer. It is much easier to set up a "one-off" remote support session and much much much easier to set up a "permanent" remote support connection. ConnectWise also provides a lot more information about the computers …
    Incentivized
    Chose TeamViewer
    TeamViewer is easy to configure even on our own compared to other similar solutions. It has a higher revenue generation because it leads to more potential leads. It is very easy to integrate with other software that our organization uses. It is also very user-friendly since it …
    Incentivized
    Chose TeamViewer
    It is easy to use and very fast, most clients also use the same tool so setting up meetings on the same platform definitely helps.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    60%
    Would buy again
    3 Answers
    88%
    Would buy again
    377 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    88%
    Delivers good value for the price
    348 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    4 Answers
    96%
    Happy with the feature set
    411 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    283 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    97%
    Implementation went as expected
    351 Answers
    Features
    Cisco Webex Share (discontinued)PulsewayTeamViewer
    Security
    Comparison of Security features of Cisco Webex Share (discontinued) and Pulseway and TeamViewer
    Feature
    Cisco Webex Share (discontinued)
    -
    Ratings
    Pulseway
    -
    Ratings
    TeamViewer
    8.8
    65 Ratings
    0% above category average
    Role-based user permissions00 Ratings00 Ratings8.866 Ratings
    Remote Administration
    Comparison of Remote Administration features of Cisco Webex Share (discontinued) and Pulseway and TeamViewer
    Feature
    Cisco Webex Share (discontinued)
    -
    Ratings
    Pulseway
    -
    Ratings
    TeamViewer
    8.9
    550 Ratings
    4% above category average
    File transfer00 Ratings00 Ratings8.9519 Ratings
    Instant message00 Ratings00 Ratings8.8478 Ratings
    Access to sleeping/powered-off computers00 Ratings00 Ratings7.5363 Ratings
    Session record00 Ratings00 Ratings8.4373 Ratings
    Annotations00 Ratings00 Ratings8.1140 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Cisco Webex Share (discontinued) and Pulseway and TeamViewer
    Feature
    Cisco Webex Share (discontinued)
    -
    Ratings
    Pulseway
    -
    Ratings
    TeamViewer
    7.9
    45 Ratings
    1% below category average
    Third-party software integrations00 Ratings00 Ratings7.945 Ratings
    Remote Access
    Comparison of Remote Access features of Cisco Webex Share (discontinued) and Pulseway and TeamViewer
    Feature
    Cisco Webex Share (discontinued)
    -
    Ratings
    Pulseway
    -
    Ratings
    TeamViewer
    8.6
    78 Ratings
    5% above category average
    Attended device access00 Ratings00 Ratings9.178 Ratings
    Unattended device access00 Ratings00 Ratings8.774 Ratings
    Mobile device access00 Ratings00 Ratings8.068 Ratings
    Virtual device access00 Ratings00 Ratings8.664 Ratings
    Multiple-display support00 Ratings00 Ratings8.665 Ratings
    Multiple concurrent sessions00 Ratings00 Ratings8.467 Ratings
    Best Alternatives
    Cisco Webex Share (discontinued)PulsewayTeamViewer
    Small Businesses
    No answers on this topic
    Panda Systems Management
    Score7.2 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Cisco Room Series
    Score8.6 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score9 out of 10
    No answers on this topic
    BeyondTrust Remote Support
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Cisco Webex Share (discontinued)PulsewayTeamViewer
    Likelihood to Recommend
    9.0
    (1 ratings)
    6.4
    (13 ratings)
    8.8
    (608 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    -
    (0 ratings)
    8.1
    (68 ratings)
    Usability
    -
    (0 ratings)
    7.8
    (4 ratings)
    9.0
    (59 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (6 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    9.6
    (2 ratings)
    9.2
    (51 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    8.7
    (164 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    8.4
    (5 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (6 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    8.9
    (6 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (6 ratings)
    User Testimonials
    Cisco Webex Share (discontinued)PulsewayTeamViewer
    Likelihood to Recommend
    Discontinued Products
    Cisco Webex Share is more preferred to use in a meeting with more than 15 people where there are many presentations or content to be shared with others. Once connected with the main screen it becomes easy to share with others. There are scenarios like classroom teaching where Cisco Webex Share will be time-consuming to set up and hence normal HDMI setup will work.
    Incentivized
    Read full review
    Kaseya
    If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.
    Incentivized
    Read full review
    TeamViewer
    I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Easy to share screens in the meetings
    • No hassles to go along with your laptops
    • Content remains secured through Cisco Cloud Integration
    Incentivized
    Read full review
    Kaseya
    • It monitors computers and notifies us of any issues with any computer.
    • It allows remote control of computers, such as requesting a computer to reboot itself.
    • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
    Incentivized
    Read full review
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Hard to use
    • Sound during sharing is not upto the mark
    • Power consuming device when used for long time
    Incentivized
    Read full review
    Kaseya
    • It would be nice if they increased their scope of supported third-party apps.
    • It would be great if they would create an ios app for their ticket system.
    • If they could possibly build in a location service for tracking devices, that would be helpful.
    • If they had two-factor authentication, it would be nice.
    Incentivized
    Read full review
    TeamViewer
    • With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
    • With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
    • The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    Cisco Webex Share has made it easy to share the presentations in the meetings and hence the meeting time has drastically reduced. Moreover we have also tried to do collaborative work with Cisco Webex Share and it has been really helpful. Hence overall if something happens to the product I will be more than happy to renew the product.
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    Discontinued Products
    No answers on this topic
    Kaseya
    The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    Discontinued Products
    No answers on this topic
    Kaseya
    No answers on this topic
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Performance
    Discontinued Products
    No answers on this topic
    Kaseya
    No answers on this topic
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    No answers on this topic
    Kaseya
    I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
    Incentivized
    Read full review
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    Discontinued Products
    No answers on this topic
    Kaseya
    No answers on this topic
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    Discontinued Products
    No answers on this topic
    Kaseya
    No answers on this topic
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    Discontinued Products
    No answers on this topic
    Kaseya
    No answers on this topic
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    No answers on this topic
    Kaseya
    Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Scalability
    Discontinued Products
    No answers on this topic
    Kaseya
    No answers on this topic
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • The discussion among the presentations has become very easy as remotely the members can share their screen. Hence the meeting time has reduced.
    • We have been doing business meetings with many companies and hence Cisco Webex Share has made it easy and it has increased the profit of the company.
    • Overall the return on investment has also increased.
    Incentivized
    Read full review
    Kaseya
    • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
    • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
    • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
    Incentivized
    Read full review
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    ScreenShots

    Pulseway Screenshots

    Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom Report

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.