What users are saying about
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Top Rated
1389 Ratings
46 Ratings
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Score 7.1 out of 100

GoToMeeting

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Top Rated
1389 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting is well suited for any client who prefers that system. While most video conferencing tools seem the same, they do have their own uniquenesses. Also, GoToMeeting does seem to have more privacy and data security features which I also enjoy, as it gives the client or potential client more peace of mind when sharing. I gave it less than a 10 because when it comes to speed of launch, ease of accessing, and mobility, there are better options out there.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
6.9
GoToMeeting
Screen sharing
Cisco Webex Support
5.9
GoToMeeting
File transfer
Cisco Webex Support
6.6
GoToMeeting
Instant message
Cisco Webex Support
7.4
GoToMeeting
Secure remote access with Smart Card authentication
Cisco Webex Support
8.9
GoToMeeting
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
GoToMeeting
Over-the-Internet remote session
Cisco Webex Support
5.9
GoToMeeting
Initiate remote control from mobile
Cisco Webex Support
8.9
GoToMeeting
Remote management of servers & workstations
Cisco Webex Support
4.7
GoToMeeting
Remote Active Directory® management
Cisco Webex Support
4.7
GoToMeeting
Centralized management dashboard
Cisco Webex Support
5.0
GoToMeeting
Session record
Cisco Webex Support
9.1
GoToMeeting
Annotations
Cisco Webex Support
6.8
GoToMeeting
Monitoring and Alerts
Cisco Webex Support
4.6
GoToMeeting
Multi-platform remote control
Cisco Webex Support
9.3
GoToMeeting

Performance & Compatibility of Online Events Software

Cisco Webex Support
GoToMeeting
7.9
High quality audio
Cisco Webex Support
GoToMeeting
8.4
High quality video
Cisco Webex Support
GoToMeeting
8.4
Low bandwidth requirements
Cisco Webex Support
GoToMeeting
7.1
Mobile support
Cisco Webex Support
GoToMeeting
7.7

Screen Sharing

Cisco Webex Support
GoToMeeting
8.4
Desktop sharing
Cisco Webex Support
GoToMeeting
8.8
Whiteboards
Cisco Webex Support
GoToMeeting
8.0

Online Meetings / Events

Cisco Webex Support
GoToMeeting
8.2
Calendar integration
Cisco Webex Support
GoToMeeting
8.5
Meeting initiation
Cisco Webex Support
GoToMeeting
8.5
Integrates with social media
Cisco Webex Support
GoToMeeting
7.4
Record meetings / events
Cisco Webex Support
GoToMeeting
8.3
Slideshows
Cisco Webex Support
GoToMeeting
8.3

Online Events Collaboration

Cisco Webex Support
GoToMeeting
8.2
Live chat
Cisco Webex Support
GoToMeeting
8.4
Audience polling
Cisco Webex Support
GoToMeeting
8.2
Q&A
Cisco Webex Support
GoToMeeting
8.1

Online Events Security

Cisco Webex Support
GoToMeeting
8.3
User authentication
Cisco Webex Support
GoToMeeting
8.3
Participant roles & permissions
Cisco Webex Support
GoToMeeting
8.3
Confidential attendee list
Cisco Webex Support
GoToMeeting
8.3

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

GoToMeeting

  • Provides a high degree of control to the presenter
  • Great quality video and audio during web conferencing and meeting
  • allows presenters to engage with a large number of attendees
  • provides great tools for audience engagement including chats and polls
  • makes sharing documents, presentations, and videos / images very easy
Aaron Goldstein | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

GoToMeeting

  • Just like any online video conferencing tool, you need to have stable internet connection
  • Consumes a lot of Internet Bandwidth
  • You Need to pay for Premium features, so companies that don't make much profit go for the free version of apps.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

GoToMeeting

GoToMeeting 7.7
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.7
Based on 28 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 5.7
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.4
Based on 101 answers
We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Support

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 10.0
Based on 3 answers
It just works, get into the software and start using.
Brian Sossamon | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

Logmein GoToAssist
    • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.
Kaseya with VNC Connect
  • We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.
Anonymous | TrustRadius Reviewer

GoToMeeting

Google hangouts works great on mobile application but there is no dedicated desktop application. GoToMeeting lets the host mute or unmute participants. Meeting link on Google Meet expires after the meeting is finished whereas GoToMeeting lets users to use the same link for recurring meetings. GoToMeeting has handful of features and functionality where Google Meet is very limited.
Sandeep Reyyi | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works fabulously for us. We're all a very tech-savvy, experienced team, and WebEx Support Center is an excellent product for that skillset. We can get in and out of a machine quickly to diagnose an issue, with very little effort on the part of the user we are assisting.
  • WebEx Support Center is certainly more expensive than the previous product we had for this, GoToAssist. It is a bit less user-friendly of a UI, but overall performance is better.
  • We use WebEx as our primary collaboration/meeting software across our entire enterprise, as it integrates well with our Cisco DX, MX, and SX video teleconferencing units. Our users are used to WebEx, so using it for support purposes was only logical. The tight integration across a wide variety of products is great form a licensing cost standpoint and UX standpoint.
Kurt Ferguson | TrustRadius Reviewer

GoToMeeting

  • We have a had very little client churn and a big reason why is our ability to react quickly to client issues on demand.
  • Account management has been able to deliver on goals and expectations by having a reliable platform for training and troubleshooting functions
  • We've been able to outsource certain functions and communicate with contractors across the globe easily
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Support Editions & Modules

Additional Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$10.201
Business$13.602
EnterpriseCustom Pricing3
  1. Per Organizer / Per Month for 150 Participants [billed annually]
  2. Per Organizer / Per Month for 250 Participants [billed annually]
  3. 3,000 Participants
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts for annual commitments.

Rating Summary

Likelihood to Recommend

Cisco Webex Support
4.5
GoToMeeting
8.2

Likelihood to Renew

Cisco Webex Support
9.1
GoToMeeting
7.7

Usability

Cisco Webex Support
7.0
GoToMeeting
8.7

Support Rating

Cisco Webex Support
5.7
GoToMeeting
8.4

Online Training

Cisco Webex Support
GoToMeeting
7.3

Implementation Rating

Cisco Webex Support
GoToMeeting
10.0

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