What users are saying about
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Top Rated
59 Ratings
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Top Rated
68 Ratings

Classy

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Top Rated
59 Ratings
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Score 8.4 out of 100

OneCause

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Top Rated
68 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Classy is rated higher in 2 areas: Usability, Support Rating
  • OneCause is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Classy

86%
48 Ratings
9.2

OneCause

92%
49 Ratings

Likelihood to Renew

Classy

N/A
0 Ratings
6.4

OneCause

64%
1 Rating

Usability

9.0

Classy

90%
1 Rating
8.4

OneCause

84%
36 Ratings

Support Rating

9.9

Classy

99%
6 Ratings
9.6

OneCause

96%
38 Ratings

Implementation Rating

Classy

N/A
0 Ratings
10.0

OneCause

100%
1 Rating

Likelihood to Recommend

Classy

Classy is great for continual fundraising throughout the year. The volunteers at my nonprofit create a page that they use for the entire year to fundraise in their networks. Each spring we use Classy for event planning purposes, specifically to sell tickets and track attendee information. It's great for fundraising events - the website is easy for donors and attendees to use, and you can customize it pretty much however you need. Plenty of freedom on the admin side.
Connor Kirk | TrustRadius Reviewer

OneCause

Based on my experience, OneCause is well suited for scenarios where an organization does not have a large existing database of donors and wants to get started with fundraising and engaging donors. The scenario where growing from the bottom up is better suited than expanding an already existing set of tools and existing member and donor database.
Anonymous | TrustRadius Reviewer

Pros

Classy

  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
Cindy Hollister | TrustRadius Reviewer

OneCause

  • OneCause keeps you organized and on top of details big and small. The checklist feature is hugely helpful and having an individual working on your event with you to point out things you may have missed or not realized you needed is a huge benefit.
  • The accounting post-event is sorted in a variety of ways making it easy to find [the] info you're looking for like breaking down specific donor traits.
  • Including ways to market and communicate for the event is vital for success. You can preschedule and customize messages to specific groups right in the platform so it's tracked and event-specific. I love the functionality and ease that provides!
Jackie Jordan Welker | TrustRadius Reviewer

Cons

Classy

  • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
  • Slow to roll out some donor payment options like Venmo.
  • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
Katie Bradley | TrustRadius Reviewer

OneCause

  • larger photos for items in an auction/ different page layout so its easier to see and click into each item.
  • more integrations- less manual work
  • easier user interface- sometimes very clunky and hard to navigate through
  • ability to connect donors and winning bidders directly through the platform
Jessica Taylor | TrustRadius Reviewer

Pricing Details

Classy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

OneCause

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Classy

No score
No answers yet
No answers on this topic

OneCause

OneCause 6.4
Based on 1 answer
It is ultimately not my call, and we are switching Donor CRMs/fundraising platforms so not sure what that will mean for OneCause.
Anonymous | TrustRadius Reviewer

Usability

Classy

Classy 9.0
Based on 1 answer
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
Anonymous | TrustRadius Reviewer

OneCause

OneCause 8.4
Based on 36 answers
As an IT professional, I picked it up very quickly, but when showing the tool to colleagues, some of the terminologies is a little confusing as I believe it's intended to be broad enough to cover everything but it's almost too broad to where there is some confusion. For example, they use the term "supporters" which encapsulates everything from attendees to companies to people who have donated an item(s) for the auction or raffle to volunteers, etc. They also refer to the attendees as "bidders" even if there is no auction at your event. Also, their reporting catalog is incredibly confusing - I wish there was an option just to create your own report depending on your needs.
Anonymous | TrustRadius Reviewer

Support Rating

Classy

Classy 9.9
Based on 6 answers
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
Emily Westergaard | TrustRadius Reviewer

OneCause

OneCause 9.6
Based on 38 answers
As I stated before, their customer service team is incredible. They are quick to respond and help answer any questions. They also send videos to walk you through your issue, so you can see exactly how to fix it and can look back at any time.
Ashley Drew | TrustRadius Reviewer

Implementation Rating

Classy

No score
No answers yet
No answers on this topic

OneCause

OneCause 10.0
Based on 1 answer
I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Classy

It was a huge mistake to switch away from Classy to FrontStream Panorama. Classy is much easier to use and much simpler to design. While FrontStream can be a bit more customized in its design it requires extensive knowledge of HTML or CSS coding, which is not ideal for a small nonprofit with a small staff. We were with FrontStream for almost a year and in that time period, they were unable to correctly link our Salesforce to their platform. For almost an entire year their team could not help us correctly push in data. Their customer service is awful. Additionally, we used their other platform, Bidding for Good, during our Gala and it did not work. We ended up getting a full refund. Pulling reports from Frontstream was complicated and archaic. Classy makes it easy for us to see our data and get what we need.
Anonymous | TrustRadius Reviewer

OneCause

Ultimately, OneCause was the only system that we looked at that was able to combine event registration and ticketing, silent auction bidding and alerts, and a seamless checkout experience in one platform. We were unable to find another platform that did all of this under one roof, however, we are realizing that the software may be a "jack of all trades, master of none" scenario, and we may be better suited in looking at separate platforms that specialize in their area of expertise.
Stephen Juliano | TrustRadius Reviewer

Return on Investment

Classy

  • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
Daniella Dowiak | TrustRadius Reviewer

OneCause

  • I am able to reach many more donors via our online auction than at an in-person event.
  • Closing out an auction and collecting payment is infinitely easier than running an auction on paper.
  • Guests enter all their own information including credit cards making it very easy to manage the event as a single event director.
Anonymous | TrustRadius Reviewer

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