Cleo Integration Cloud vs. OpenText MBPM vs. SolarWinds Serv-U

CLEO Integration Cloud is well suited in any environment where you need to move and translate business data from one format to another or multiple other formats. It is very well suited to replace existing EDI systems that are cumbersome, are a lot of work to add new mappings (add customers for example), or where the support is lousy and you are constantly creating support tickets to try to resolve issues. It just works very well and is constantly improving including keeping up to changes made by various services such as Shopify.

Incentivized

Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.

Incentivized

For anyone who needs to receive/send files between themselves and others, in an organized fashion, I would strongly recommend Serv-U as a great tool at a sensible cost. In our line of work, we can get several customers signed in at once, each sending in hundreds of Megabytes of data simultaneously. Serv-U has never struggled with this. We don't use the Quota set up for sending/receiving data but I can see it is useful where an exchange of information is the point.

• A great platform perfectly integrated with the rest of the company's software.
• Detailed design with simple and easy access from anywhere to our information.
• Multi-location and multi-device access.
• We save on hardware, software and maintenance, by minimizing the user's need for powerful equipment and the programs in charge of managing and configuring them, reducing the investment in their acquisition.
• Cleo integration is in charge of technical maintenance and updates.

Incentivized

• Complex routing of tasks based on calculated criteria
• Linking between tasks and accessing relevant information
• Organising, scheduling and prioritising
• Different views for different people

Incentivized

• The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
• Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
• The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.

• A fully functional help manual would be good. Some topics have no help at all, "envelopeassemblybycontext" for instance.
• A needed feature is to be able to sort files by either file type (FM, RS, BPS) or by filename. Some of our projects have almost a hundred files.
• Better, more descriptive error messages. Sometimes a ruleset or process fails and the error message is not helpful.

Incentivized

• The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
• Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
• One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.

• The user interface on large screens becomes tiny and nearly unreadable without the aid of Windows Magnifier.
• Active Directory integration is either absent or not straightforward.
• Settings and configuration aren't always intuitive.

There are other products that seem to be a better fit for future initiatives.

Incentivized

Ease in understanding and setup.

Incentivized

Although it is intuitive to use it does require training

Incentivized

Great data manager in the cloud, at a competitive price, backed by a great company and great professionals.

Incentivized

Great customer service for an API support related query

Incentivized

Support was the biggest hurdle for us. It definitely needs improvement, but not to the point of being a deal breaker.

Incentivized

Before choosing a solution, we did a detailed analysis of cost, performance, scaling and support. Cleo checked all the right boxes and we have been very satisfied with our choice.

Incentivized

We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.

Incentivized

Previously we have used FileZilla and Microsoft FTP services, but neither out-performed Serv-U. although it was easy to use, FileZilla required constant attention from IT staff and did not live up to security protocol in place. The Windows Server FTP was difficult to configure for clients due to the tight integration with Active Directory. This also limited who could help administer the server.

• We have easily improved our EDI tenfold (or more) as far as ease of adding new customers for example
• We have saved a ton of money by reducing chargebacks for missing ASNs for example
• We have improved customer scorecards where they measure our EDI performance such as one large brand name customer we sell wholesale to who originally scored us around 28% and after implementing CLEO we quickly went to a 96%+ score.

Incentivized

• The development of the ticketing system has enabled us to greatly improve customer relationships
• The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
• Management information from the system has improved decision making

Incentivized

• I have been using it for over 10 years so the ROI was there for sure.
• It is not a constant attention needing program.
• Set up and it does its job.