What users are saying about
34 Ratings
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Top Rated
216 Ratings
34 Ratings
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Score 3.6 out of 100

Litmus

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Top Rated
216 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

  • Litmus ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

3.7

ClickDimensions

37%
4.6

Litmus

46%
Litmus ranks higher in 5/9 features

WYSIWYG email editor

5.1
51%
8 Ratings
2.9
29%
10 Ratings

Dynamic content

3.7
37%
10 Ratings
5.3
53%
6 Ratings

Ability to test dynamic content

1.6
16%
10 Ratings
7.9
79%
89 Ratings

Landing pages

1.6
16%
10 Ratings
2.6
26%
3 Ratings

A/B testing

3.6
36%
10 Ratings
1.9
19%
4 Ratings

Mobile optimization

2.1
21%
10 Ratings
9.2
92%
142 Ratings

Email deliverability reporting

4.0
40%
18 Ratings
8.4
84%
116 Ratings

List management

5.6
56%
9 Ratings
1.8
18%
2 Ratings

Triggered drip sequences

6.1
61%
9 Ratings
1.0
10%
1 Rating

Lead Management

4.7

ClickDimensions

47%

Litmus

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features

Lead nurturing

6.8
68%
9 Ratings
N/A
0 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings

Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings

Campaign Management

2.5

ClickDimensions

25%

Litmus

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings

Social Media Marketing

5.5

ClickDimensions

55%

Litmus

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings

Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
6.9

Litmus

69%
Litmus ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
5.6
56%
10 Ratings

Standard reports

2.0
20%
9 Ratings
7.9
79%
103 Ratings

Custom reports

3.8
38%
7 Ratings
7.0
70%
71 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%

Litmus

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features

API

1.0
10%
5 Ratings
N/A
0 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings

Customizability

2.5
25%
7 Ratings
N/A
0 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings

Pre-Send Testing

ClickDimensions

Feature Set Not Supported
N/A
8.9

Litmus

89%
Litmus ranks higher in 4/4 features

URL Validation

N/A
0 Ratings
8.9
89%
99 Ratings

Link Tracking

N/A
0 Ratings
8.7
87%
85 Ratings

Spam Testing

N/A
0 Ratings
8.4
84%
106 Ratings

Email Previews

N/A
0 Ratings
9.6
96%
131 Ratings

Attribute Ratings

  • Litmus is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
9.0

Litmus

90%
152 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating
9.9

Litmus

99%
11 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings
9.5

Litmus

95%
12 Ratings

Availability

ClickDimensions

N/A
0 Ratings
9.4

Litmus

94%
5 Ratings

Performance

ClickDimensions

N/A
0 Ratings
8.6

Litmus

86%
5 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings

Litmus

N/A
0 Ratings

In-Person Training

ClickDimensions

N/A
0 Ratings
9.0

Litmus

90%
1 Rating

Online Training

ClickDimensions

N/A
0 Ratings
8.0

Litmus

80%
1 Rating

Implementation Rating

ClickDimensions

N/A
0 Ratings
9.4

Litmus

94%
9 Ratings

Product Scalability

ClickDimensions

N/A
0 Ratings
9.4

Litmus

94%
4 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Litmus

If you are building emails outside the scope of your email platform's tested and approved templates, and you send at least one email a week, the value of a Litmus subscription can not be better! If you send one email a month or less or use your email platform's tried and tested templates, Litmus is probably not a necessary expense.
Anonymous | TrustRadius Reviewer

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Litmus

  • Email approval process: Visual indicators of what to change and green approval button.
  • Insight into user device: Easy visuals show the percentage and number of devices used to view the emails.
  • Insight into time spent on each email: Grouped into three categories to easily determine how long is spent on each email so decisions on content length can be made for future emails to the targets.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Litmus

  • Full Admins don't have the same level of access as Account Owner - e.g. some granular permissions can only be assigned by the owner.
  • Not as many email client/browser/device variants as Email on Acid (but all the main ones).
  • Can't locate the Analytics by the id in the Analytics tag!
Sally Gurney | TrustRadius Reviewer

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Litmus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Litmus

Litmus 9.9
Based on 11 answers
I love using Litmus and find that it has been a huge component of the success of our email campaigns. I can't say enough great things about the platform, and I have seen firsthand how it has saved me time building and sending fully optimized email campaigns. I would absolutely renew again.
Anonymous | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Litmus

Litmus 9.5
Based on 12 answers
Litmus has integrations that make the software an integrated part of my work every day. Being able to test right within my email builder is just brilliant. Daily I also use the web interface to review analytics and spam testing. Overall it is one of the pieces of software I use daily without any complaints or issues.
Yosa Addiss | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 9.4
Based on 5 answers
We have never had a problem with Litmus being unavailable so I would say their availability is fantastic. There might have been one time years ago that the site was down briefly but it also might have been a server issue on my end. Either way, Litmus was back up and running in a very short time
Anonymous | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 8.6
Based on 5 answers
As with all technology, there are inevitably use-cases where you are unable to get to your original goal without some good old-fashioned experimenting. Some situations will (and are) more urgent which complicates an effective integration of a new process or a new team using an existing process but the "issues" are regularly resolved by re-starting the process specific to when Litmus is introduced to a project. If it doesn't come out the way you're anticipating, run it again and verify there is an issue before declaring all is lost
Anonymous | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Litmus

No score
No answers yet
No answers on this topic

In-Person Training

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 9.0
Based on 1 answer
It was very informative one on one session for me. I was able to use Litmus without any issues.
Anonymous | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 8.0
Based on 1 answer
It has all the required information.
Anonymous | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 9.4
Based on 9 answers
It was quick and easy to get up and running. We were able to use the platform not long after getting it up and running.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Litmus

Workday is something our company uses for time entries and the learning portion for different [pieces of] training that we go through. We integrated Litmus with Workday to better be able to understand metrics of the amount of time that is logged in as well as the amount of training that employees go through, which has helped us pinpoint who needs necessary training and how to function better and more efficiently as a company.
Anonymous | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 9.4
Based on 4 answers
With our enterprise account, scalability is not an issue. I have not yet seen or heard of significant issues with user access, API connections for integrations etc. This includes down time for "Scheduled Maintenance" as some providers call them, Litmus has the technology backing to support a global team with a 24-hour workday across regions
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Litmus

  • Shortened email review cycles in an agency setting with the ability to share tests with clients
  • The code editor clearly identifies errors in HTML which is a significant time-saver and helps with overall campaign results
  • Rich spam testing to identify any potential issues prior to sending has decreased bounce rates.
Meghan Calzaretta | TrustRadius Reviewer

Screenshots

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