What users are saying about
30 Ratings
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Top Rated
116 Ratings
30 Ratings
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Score 3.7 out of 100

Litmus

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Top Rated
116 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Litmus

After using some other email testing services, I've found Litmus to be the most robust tool with the most features. Beyond providing a good product, they provide excellent support, maintain an involved community of email marketing professionals, and provide industry-leading information in their blog and free webinars. Litmus is best suited for organizations needing to efficiently turn custom coded email campaigns or companies that have many different email templates. If your organization is only sending a monthly newsletter and your template is well tested, Litmus may be overkill for your needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Litmus
4.9
WYSIWYG email editor
ClickDimensions
5.3
Litmus
5.2
Dynamic content
ClickDimensions
4.2
Litmus
5.9
Ability to test dynamic content
ClickDimensions
4.6
Litmus
7.0
Landing pages
ClickDimensions
2.8
Litmus
4.0
A/B testing
ClickDimensions
4.9
Litmus
3.0
Mobile optimization
ClickDimensions
4.5
Litmus
8.5
Email deliverability reporting
ClickDimensions
2.7
Litmus
7.5
List management
ClickDimensions
4.0
Litmus
2.2
Triggered drip sequences
ClickDimensions
5.5
Litmus
1.0

Lead Management

ClickDimensions
3.7
Litmus
Lead nurturing
ClickDimensions
2.8
Litmus
Lead scoring and grading
ClickDimensions
4.5
Litmus
Data quality management
ClickDimensions
3.2
Litmus
Automated sales alerts and tasks
ClickDimensions
4.1
Litmus

Campaign Management

ClickDimensions
2.7
Litmus
Calendaring
ClickDimensions
4.1
Litmus
Event/webinar marketing
ClickDimensions
1.2
Litmus

Social Media Marketing

ClickDimensions
5.6
Litmus
Social sharing and campaigns
ClickDimensions
8.0
Litmus
Social profile integration
ClickDimensions
3.2
Litmus

Reporting & Analytics

ClickDimensions
2.9
Litmus
6.7
Dashboards
ClickDimensions
2.4
Litmus
6.6
Standard reports
ClickDimensions
2.4
Litmus
7.9
Custom reports
ClickDimensions
3.9
Litmus
5.7

Platform & Infrastructure

ClickDimensions
5.0
Litmus
API
ClickDimensions
1.2
Litmus
Role-based workflow & approvals
ClickDimensions
1.3
Litmus
Customizability
ClickDimensions
5.3
Litmus
Integration with Salesforce.com
ClickDimensions
7.0
Litmus
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Litmus
Integration with SugarCRM
ClickDimensions
8.0
Litmus

Pre-Send Testing

ClickDimensions
Litmus
9.0
URL Validation
ClickDimensions
Litmus
9.1
Link Tracking
ClickDimensions
Litmus
8.1
Spam Testing
ClickDimensions
Litmus
9.3
Email Previews
ClickDimensions
Litmus
9.5

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Litmus

  • Inbox renders are the prime reason I use Litmus, I am confident they represent reality.
  • Litmus helps legitimize the struggles of every email developer.
  • Litmus makes it very easy to share results, whether they are inbox renders or email analytics, with my entire team.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Litmus

  • I very much like using Litmus Builder, however, I have recently had issues with it taking a very long time to load from Checklist to Builder, and also very long wait times for giving links to share with other developers.
  • I'd like to see more up-to-date devices offered for Android and Gmail for Android - such as the more recent Galaxy versions offered by Samsung.
  • It would be great to see an actual support ticket when submitting to litmus in order to more easily communicate any issues that may have developed since submitting that ticket.
Samantha Brady | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Litmus

Litmus 7.7
Based on 2 answers
I will always like to continue using Litmus because of the features it offers. Always very easy to use and excellent results in terms of testing emails
Anonymous | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Litmus

Litmus 8.6
Based on 4 answers
Litmus has integrations that make the software an integrated part of my work every day. Being able to test right within my email builder is just brilliant. Daily I also use the web interface to review analytics and spam testing. Overall it is one of the pieces of software I use daily without any complaints or issues.
Yosa Addiss | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 8.2
Based on 2 answers
I rarely encounter any issues like that.
Anonymous | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Litmus

No score
No answers yet
No answers on this topic

In-Person Training

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 8.2
Based on 1 answer
It was very informative one on one session for me. I was able to use Litmus without any issues.
Anonymous | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 7.3
Based on 1 answer
It has all the required information.
Anonymous | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Litmus

Litmus 8.2
Based on 4 answers
Atleat one members in every team should have access to it and should be able to integrate it when required.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Litmus

The only other email rendering services I have tried is the Email on Acid integration built into Sailthru. It was a stripped-down version of the EoA platform and was difficult to navigate. At that point, I had used Litmus for nearly three years and did not have much trust in the EoA integration when I saw some rendering disparities.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Litmus

  • The price is absolutely worth the investment. We have seen increased engagement with emails (e.g., the heat map 'lights up' in more areas, a lower unsubscribe rate, and users scrolling further down the email) and the back-and-forth between me (the creator), and my testing team has been minimized because I can catch issues before sending out the email to be tested. It significantly reduces the time it takes to create, test, and schedule an email.
  • While the webinars are free, they cost time. And they're almost always worth it, even if they're just on in the background. The State of Email content they generate - and offer FOR FREE (it's a LOT of data they're giving you for free) - is an amazing side bonus. They offer a ton of email productivity tips and really helpful content. And again, for free!
  • Although I haven't really mentioned this in previous sections, the Builder tool is sometimes really useful to code in also. I generally preferred Sublime Text , but lately I've been using the Builder tool instead, as it allows you to see your code changes in real time (vs loading up previews each time). Then you can save it and preview across all devices. It's a huge time saver in that sense as well.
Steffany Winkelmann | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Litmus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Litmus
8.4

Likelihood to Renew

ClickDimensions
9.0
Litmus
7.7

Usability

ClickDimensions
5.0
Litmus
8.6

Reliability and Availability

ClickDimensions
Litmus
8.2

Performance

ClickDimensions
Litmus
8.2

Support Rating

ClickDimensions
1.0
Litmus

In-Person Training

ClickDimensions
Litmus
8.2

Online Training

ClickDimensions
Litmus
7.3

Implementation Rating

ClickDimensions
Litmus
8.2

Scalability

ClickDimensions
Litmus
7.3

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