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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClickDimensions

    Score8.5 out of 10
    N/AClickDimensions is an email marketing and marketing automation platform for Microsoft Dynamics CRM. Features include email marketing, web tracking, lead scoring, social discovery, campaign tracking, and form capture.N/A

    Mautic

    Score8.9 out of 10
    N/AMautic Community Edition is an open source cross-channel campaign management software solution designed to enable users to build email, nurture campaigns, personalize messages, execute A/B tests, and measure results. The open source edition is community supported. Support is available for Acquia Campaign Studio, which is based on Mautic technology acquired by Acquia in May 2019. Acquia Campaign Studio is available on the

    $0

    Pricing
    ClickDimensionsMautic
    Editions & Modules
    No answers on this topic
    Mautic Marketing Automation
    $0
    Offerings
    Pricing Offerings
    ClickDimensionsMautic
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ClickDimensionsMautic
    Considered Both Products
    ClickDimensions
    No answer on this topic
    Acquia
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    80%
    Implementation went as expected
    4 Answers
    Features
    ClickDimensionsMautic
    Email & Online Marketing
    Comparison of Email & Online Marketing features of ClickDimensions and Mautic (open source)
    Feature
    ClickDimensions
    3.9
    10 Ratings
    66% below category average
    Mautic (open source)
    8.6
    9 Ratings
    10% above category average
    WYSIWYG email editor5.38 Ratings8.08 Ratings
    Dynamic content4.010 Ratings7.99 Ratings
    Ability to test dynamic content1.410 Ratings7.99 Ratings
    Landing pages1.710 Ratings9.57 Ratings
    A/B testing3.710 Ratings9.08 Ratings
    Mobile optimization1.710 Ratings8.58 Ratings
    Email deliverability reporting4.610 Ratings8.59 Ratings
    List management6.09 Ratings9.59 Ratings
    Triggered drip sequences6.39 Ratings8.68 Ratings
    Lead Management
    Comparison of Lead Management features of ClickDimensions and Mautic (open source)
    Feature
    ClickDimensions
    4.7
    10 Ratings
    51% below category average
    Mautic (open source)
    8.4
    9 Ratings
    6% above category average
    Lead nurturing automation7.09 Ratings8.59 Ratings
    Lead scoring and grading5.09 Ratings8.59 Ratings
    Data quality management3.08 Ratings8.57 Ratings
    Automated sales alerts and tasks4.07 Ratings8.17 Ratings
    Campaign Management
    Comparison of Campaign Management features of ClickDimensions and Mautic (open source)
    Feature
    ClickDimensions
    2.5
    7 Ratings
    101% below category average
    Mautic (open source)
    8.6
    7 Ratings
    13% above category average
    Calendaring4.05 Ratings8.17 Ratings
    Event/webinar marketing1.06 Ratings9.16 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of ClickDimensions and Mautic (open source)
    Feature
    ClickDimensions
    5.5
    3 Ratings
    31% below category average
    Mautic (open source)
    7.5
    6 Ratings
    1% below category average
    Social sharing and campaigns8.03 Ratings7.55 Ratings
    Social profile integration3.13 Ratings7.56 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of ClickDimensions and Mautic (open source)
    Feature
    ClickDimensions
    2.6
    9 Ratings
    97% below category average
    Mautic (open source)
    8.9
    9 Ratings
    17% above category average
    Dashboards2.09 Ratings9.19 Ratings
    Standard reports2.09 Ratings9.19 Ratings
    Custom reports3.87 Ratings8.67 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ClickDimensions and Mautic (open source)
    Feature
    ClickDimensions
    4.4
    10 Ratings
    54% below category average
    Mautic (open source)
    6.0
    9 Ratings
    24% below category average
    API1.05 Ratings7.59 Ratings
    Role-based workflow & approvals1.05 Ratings8.15 Ratings
    Customizability2.07 Ratings7.97 Ratings
    Integration with Salesforce.com7.02 Ratings4.65 Ratings
    Integration with Microsoft Dynamics CRM7.310 Ratings4.02 Ratings
    Integration with SugarCRM8.02 Ratings4.02 Ratings
    Best Alternatives
    ClickDimensionsMautic
    Small Businesses
    Vbout
    Score9.9 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Bloomreach
    Score9.2 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Iterable
    Score8.2 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ClickDimensionsMautic
    Likelihood to Recommend
    2.0
    (10 ratings)
    10.0
    (9 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    5.0
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    ClickDimensionsMautic
    Likelihood to Recommend
    ClickDimensions
    ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
    Incentivized
    Read full review
    Acquia
    Mautic is not Salesforce or Dynamics of course; it is hard to install, still buggy and you have to know what you're doing if you want to use it. But that is your admission fee to an always free system that does essentially all the same things as the pricey alternatives, does it effectively and gives you total control. Mautic was acquired by Acquia, the company behind Drupal, and has been making substantial upgrades since that seem to be accelerating. The system has an active user community, active development and will only get better, making it an excellent choice to grow with and build your own systems around and never be dependent on third parties
    Read full review
    Pros
    ClickDimensions
    • The nurture campaign builder was great. Easy to use and to follow along with.
    • The drop and drag editor was easy to use and you could start using it with no training.
    • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
    Incentivized
    Read full review
    Acquia
    • Marketing email organization
    • Email tracking
    • Email automation
    • Contact management
    • Open rates
    • Delivery rates
    • A/B testing
    • Email sending
    • Unsubscribe management
    • SMTP management
    Read full review
    Cons
    ClickDimensions
    • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
    • Managing customer preferences and subscriptions felt extremely convoluted
    • Interfaces generally not intuitive
    • Reporting was not in the class of competitors
    • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
    Incentivized
    Read full review
    Acquia
    • Setting up the email templates has required hiring a professional. The templates that are provided are not fully responsive.
    • More responsive form templates are needed.
    Incentivized
    Read full review
    Likelihood to Renew
    ClickDimensions
    I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
    Incentivized
    Read full review
    Acquia
    No answers on this topic
    Usability
    ClickDimensions
    I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
    Read full review
    Acquia
    No answers on this topic
    Support Rating
    ClickDimensions
    You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
    Read full review
    Acquia
    No answers on this topic
    Alternatives Considered
    ClickDimensions
    Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
    Incentivized
    Read full review
    Acquia
    Infusionsoft, at the time I tested it, had a crazy editor--very unintuitive and not very clean. Mautic (open source) makes it much easier to build up campaigns. Besides that, it didn't provide what we needed to justify the lack of possibility to self-host it and the requirement to pay for it.
    Read full review
    Return on Investment
    ClickDimensions
    • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
    • Lead scoring helps develop more qualified leads.
    Incentivized
    Read full review
    Acquia
    • We made our ROI back within a year.
    • Fulfills our needs and our client's needs, our clients love it.
    • I would just add more templates to the email construction selection, other than that, it is just perfect.
    Incentivized
    Read full review
    ScreenShots

    ClickDimensions Screenshots

    Screenshot of Create email templates inside Dynamics CRM with our drag and drop email editorScreenshot of Collect contact and lead data through web forms and landing pagesScreenshot of Build multi-channel, automated campaigns using an easy drag and drop interfaceScreenshot of View your marketing performance at a glance right inside DynamicsScreenshot of Use reporting to accurately measure your sales and marketing campaigns