Likelihood to Recommend We love how customizable ClickTime is for tracking billable client and program hours. It does a great job of reporting each pay period. We simply wish the mobile interface was more feature-rich. Because we can only specify how long someone worked (and not the specific time of day those hours were at) on the mobile platform it makes it very difficult for us to tell if someone was working inside or outside of their standard business contract day.
Read full review Ceridian is well suited for transferring time data between systems to ensure employees are accurately compensated based on their time. Ceridian is not ideal when an employee has transferred to a different country. (As previously mentioned, we are required to create a new user record which with our setup requires the existing employee to be hired in the new location).
Read full review Pros Easy to use once you get the hang of it. Many useful features in one place. Many options available when needing to drill-down in detail or analyze time categories. Read full review Reporting. It has an extensive report builder with stock reports, ad-hoc reports, and the ability to build your own custom reports. Payroll. The continuous payroll engine makes processing complex payrolls much easier and faster. Forms. The stock forms are a great jumping off point to start creating custom forms that work better for your processes and organization. Documentation. Every module is well documented, and you're always bound to learn something if you read through them properly! Read full review Cons The ClickTime app works very well and is simple to use, however, I wish to see regular updates to improve the design and the layout of the app. The custom reports and templates for reporting hours or expense report should be updated regularly to include more custom reports. Overall, ClickTime does a good job, just a bit of work on the website design and ClickTime App would make the experience feel better while using it. Read full review In payroll, there are sometimes issues with calculating pay when people’s rates change mid-pay period Would love to see an option to assist with building SQL or XML statements in the future (maybe co-pilot AI?) Would love an easy way to store pre-hire documents with candidates that syncs over to their HR profile when hired Read full review Likelihood to Renew We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
Read full review Usability I think it's very usable for the employee. I don't think it is as easy for the HR/PR admins - especially if there is an issue. There are so many setup screens that need to be looked at to try to figure out why payroll isn't calculating properly, hours aren't feeding over correctly, or benefits are not calculating properly. For the most part, they can't do their own troubleshooting. The same is true for the managers. Our managers find it cumbersome to go into make any schedule changes after the schedules have been generated.
Read full review Reliability and Availability We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
Read full review Performance We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Read full review Support Rating We have had a good response from ClickTime when we have needed to ask questions.
Read full review Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
Read full review In-Person Training Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Read full review Online Training The online training is very good, there is a wide variety of topics offered and several dates and times. The instructors are very knowledgeable about the subjects they are teaching. There are so many ways to program Dayforce that just the basics seem to be covered in the class.
Read full review Implementation Rating Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
Read full review Alternatives Considered ClickTime is the first product of its kind I have had to use at work. Previous methods were always based in Excel documents and involved a lot more manual and redundant work for the same end result. It would be great if there were a better tie to our project management tools for time estimation, but it does the trick.
Read full review All of the info for Payroll, HR updates, employee updates, Time worked and PTO are in a single application, with a single login, updated in every screen or module in real time. There is no lag in data from screen to screen or from user to user, its almost instant.
Read full review Scalability Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Read full review Return on Investment Allows us to bill 100% of time spent on each job Allows us to analyze time spent on "flat billing" jobs and make adjustments to those set rates as needed Takes very little time to manage and enter time Read full review Performance Reviews/Comp used to be handled via paper and tracking/reporting was a nightmare - having all of that in the system is so much more efficient and provides huge ROI Our organization used to have big problems with hiring managers going rogue and hiring positions that aren't approved by Finance - we built an approval workflow in the system that triggers before any req is approved which has completely solved this problem Dayforce Wallet has been a huge perk for our employees - it's heavily used and our crew love it Read full review ScreenShots