Dayforce HCM Review
Updated September 25, 2024

Dayforce HCM Review

Cheryl Wampler, SHRM-SCP, SPHR | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dayforce

We initially implemented Dayforce HCM on January 1, 2016, starting with electronic timekeeping, employee self-service, electronic pay statements, and total compensation statements for our U.S. employees. Since then, we’ve expanded its use globally and incorporated additional features such as recruiting, documentation, performance management, succession planning, Dayforce HUB, and Dayforce Wallet.Dayforce has greatly improved the accuracy and efficiency of our payroll processing, saving time and reducing errors. The attendance calendar is an essential tool for identifying patterns in time away, and our supervisors and managers can access real-time data on their direct reports without having to contact HR. This self-service capability has been a game-changer for data accessibility and decision-making. The newly implemented modules—succession planning, HUB, and Wallet—have been particularly well-received by both managers and employees. We're excited to continue leveraging Dayforce to streamline operations and enhance the user experience across the organization.

Pros

  • I think the Dayforce HCM product is easy and straight forward for my employees to be self sufficient in areas of their responsibility. My employees like to utilize the phone app.
  • Dayforce provides wonderful web training so the users can become familiar with the modules.
  • We are looking forward to utilizing the ACA Compliance for our 1094/1095 reporting.
  • We recently implemented the Performance Management module. Both our employees and managers like the easy of the product and the ability to converse.
  • Our employees love Dayforce Wallet, they can control when they get paid!
  • The Dayforce HUB has increased employee engagement and awareness.

Cons

  • The tax compliance either needs more resources or better managed as tickets at time can take too long to close.
  • We would like to see the OSHA Recordable/ Workers Compensation in My HR become more robust.
  • Would like to see faster response to open ticket items.
  • Savings in labor as we are letting the system streamline the work.
  • Dayforce Wallet is a very popular feature with our employees. We believe it maybe responsible for a slight decrease in time off.
  • We recently implemented the Performance Management module and it has streamlined our review process.
It is so nice to have just one platform to use. We really love having one data base for all records. This has really made our work life much easier. Retro pays help keep us compliant when we need to utilize them.

Do you think Dayforce delivers good value for the price?

Yes

Are you happy with Dayforce's feature set?

Yes

Did Dayforce live up to sales and marketing promises?

Yes

Did implementation of Dayforce go as expected?

Yes

Would you buy Dayforce again?

Yes

Every week we continue to think of more data, tracking, etc., we can utilize with Dayforce HCM. It will be interesting to see what additional "power" we tap into in the next 12 months!

Each year, Dayforce seems to rollout new features we really didn't realize would make work life better!

Dayforce Feature Ratings

9.6
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
Not Rated
9.0
Tracking of all physical assets
9
9.5
Report builder
9
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
9.8
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
9
8.8
Create succession plans/pools
9
Candidate ranking
9
Candidate search
9
Candidate development
8
9.0
New hire portal
9
Manager tracking tools
9
9.8
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
9
Performance tracking
10
9.6
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
10

Using Dayforce

Our accounting/payroll department

Manufacturing department

HR

Supervisors/Managers

Employees

Safety

Property Management

2 - We currently have two employees to support Dayforce. One who is more specialized in payroll and accounting mapping and one who handles the HR tasks.
  • ACA Compliance
  • Electronic time and attendance and pay.
  • HR system including document control, performance management, etc.
  • Prior to Dayforce we used a web-based program for payroll and basic HR data. Dayforce has completely allowed us to update our processes. We have file feeds for benefits. In the past HR would be tasked with multiple vendor systems to enroll employees into benefits.
  • We have just recently implemented the performance management module for annual reviews. We have also designed a review for our 30 and 90 day "Stay Reviews".
  • We need to spend more time looking at the data we have collected in Dayforce to see what other areas of the business can benefit from the information we have captured.
The Dayforce product is very robust and our organization can continue to improve on our processes by continuing to use Dayforce. Ceridian continues to make enhancements to this product a few times a year.

Evaluating Dayforce and Competitors

Yes - We replaced a Ceridian web-based product.
  • Price
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
As we looked at other systems we felt Dayforce offered a very robust product. Ceridian already housed our data and Dayforce offered everything and more than what we were looking for. The Dayforce product did as much or more than the competitors we looked at.
I think as an organization we evaluated and selected appropriately for our organization.

Dayforce Implementation

There are so many ways you can program with software. Take the time to think about not only how you currently perform the tasks you do in other software or by paper and think through how you might improve upon your processes in the future and what things you may want to do differently in the future.
  • vendor
Yes - We first went live with the Core HR/Payroll sections of Dayforce. Our entitlements, time away, benefits, employee self-service, payroll, PPACA were the first areas of Dayforce we implemented. We later moved on to other areas such as recruiting and performance management. We are currently working on On-Boarding to enhance our internal transfers and new hire experience.
Change management was a big part of the implementation and was well-handled - Many of our manufacturing employees were not use to technology in the workplace. It took awhile for them to get use to the idea that timecards would be done electronically and that they would need to login into a system to make their own changes in employee information, and to view their pay stubs. Our employees were trained on the software and the large majority were successful within the first couple of weeks. We had just a few who at six months were still very nervous about using the program.
  • Finding time to do our day to day work and find the time to test and learn the product.
  • It was hard to wrap our head around how everything would come together and how parts of the system interacts with each other.
  • File feeds can be a bear. It often takes more than one try to get them correct.

Dayforce Training

  • Online training
The online training is very good, there is a wide variety of topics offered and several dates and times. The instructors are very knowledgeable about the subjects they are teaching. There are so many ways to program Dayforce that just the basics seem to be covered in the class.

Configuring Dayforce

I think the configurability for someone new to Dayforce is too extensive and you would be better served by using either a vendor implantation team or a third party to help with the layout. Most HR people are not computer experts and this product is not for just anyone to initially setup. Over time I do believe HR people could become comfortable and be able to make some changes on their own.
For best practices for configuring Ceridian Dayforce I would strongly suggest that you utilize either a vendor provided implementation team and/or your own third party, You need someone who is familiar with the Dayforce software program to help you utilize the program to help you get the most of the program.
No - we have not done any customization to the interface
No - we have not done any custom code

Dayforce Support

Questions which would effect payroll are either answered or a solution is given so payroll can be ran. Most questions I asked are answered timely there are a few questions which take longer to get answered. Typically my experience in this area has been as it relates to "How to do something".
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
Not Available
Yes - I have reported three. One was solved with a new release and I know the other two are being researched.
Yes, the implementation teams are usually great! They have a wealth of knowledge, there is usually more than one way to program for the result you want. You should talk where you currently are with the product/module and your future plans for use as they can help provide logical next steps.

Using Dayforce

Some modules are very easy to learn and others are more time consuming. From and employee standpoint it is very easy for them to use.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
None
  • Performance Management module.
  • ACA Reporting
  • Payroll processing
  • Entitlements can be a little more complex (not too difficult)

Dayforce Reliability

One of the key strengths of Dayforce is its scalability, which has allowed us to seamlessly expand the platform across our global operations. As our organization has grown, Dayforce has adapted to meet the increasing complexity of managing a diverse workforce across multiple regions. Whether handling varying compliance requirements, languages, or local HR practices, the platform has proven capable of supporting both our U.S.-based operations and our global entities without the need for multiple systems. The ability to scale has been particularly valuable as we’ve added new modules and features such as succession planning, Dayforce HUB, and Dayforce Wallet. These additions have integrated smoothly into the existing system, offering a unified, global solution that supports our long-term organizational growth and aligns with our strategic HR goals. The flexibility of Dayforce ensures that as we continue to evolve, the system can grow with us.
Dayforce's high availability ensures that our HR processes are supported around the clock, which is critical for a global organization like ours. The platform is cloud-based, offering reliable access from any location at any time, allowing our employees, managers, and HR teams to stay connected regardless of time zones or geographic locations. This level of availability ensures that payroll processing, employee self-service, and real-time data access continue uninterrupted, even during peak periods or unforeseen disruptions. The system’s robust infrastructure minimizes downtime, which is vital for operations that span multiple regions. Additionally, having a centralized platform that’s always available helps keep our teams aligned, ensures compliance, and facilitates timely decision-making across all our locations.
The platform generally performs well, with pages loading quickly and most tasks, including payroll processing and time tracking, running smoothly. For standard reports, the completion time is reasonable, even for more complex datasets. However, certain custom or highly detailed reports can take longer to process, which is an area where we see potential for improvement. Dayforce integrates with a few other systems, including our payroll and tax services, and while there is no significant impact on performance, there are occasional delays during peak times or when processing larger data sets. These issues are manageable but slightly affect the overall performance score. Overall, Dayforce offers a solid and reliable experience, especially given its comprehensive feature set and global scalability.

Integrating Dayforce

  • 4MyBenefits
  • Fidelity
  • Factor Track
  • File import/export
  • Single Signon
TEST< TEST<and TEST again!

Relationship with Dayforce

Our sales rep is awesome. She partnered with us as we discussed what our needs and our vision for processes. She was able to have us speak with other customers to gain their perspective of the product and service. She stays in contact with us to ensure are needs continually being met.
We were told by our sales rep we would have kick-off in the June/July time period. That was delayed until late September as Ceridian was short on resources. The good news is, we did make our January 1 implementation date! We have since implemented other modules in Dayforce such as recruiting and performance management.
We negotiate in November 2014 that we would have a kickoff meeting in June/July 2015 with a go live date of January 2016. Although we did not have our kickoff until Sept/Oct of 2015 we were live as of January 1, 2016!
If you have a firm go live date, be sure to communicate that date often with your account rep. Also, if they decided they want to push out your implementation and you are not able to live with a delayed date, be sure to push back. We pushed back and Ceridian came through as the partner we were anticipating.

Upgrading Dayforce

Yes - Typically upgrades go smoothly, you have the chance to utilize in the test environment first. However, if/when bugs are found quick fixes are typically done to correct the bug.

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