Dayforce HCM has made my (HR) life easier.
Updated July 13, 2016
Dayforce HCM has made my (HR) life easier.
Score 10 out of 10
Overall Satisfaction with Dayforce HCM
Kern Family Healthcare made the conversion from one of the largest payroll vendors in the world to Dayforce HCM in 2015. Our biggest issue was the less than optimal way the three systems performed that are wrapped together on a single user interface and represented as one system. It truly is three separate systems that were all integrated and are trying to function as one. In many instances they are not successful in this. Data is not transferred from the HR platform to the payroll, or timekeeping is not transferred to the payroll efficiently creating payroll issues and requiring endless workarounds. There were multiple entries for each new employee in the HR platform and the Payroll platform and the system is cumbersome at best. We wanted a solution that had one employee record, one system, one platform with multiple modules. We achieved that with Ceridian Dayforce. We purchased every module available and have been very pleased with our decision. Information flows as expected from WFM (HR) and Timesheets to Payroll seamlessly. The capabilities are beyond what I expected and the customer support has been world class. I cannot speak highly enough about the support team that have assisted me during critical times of out first several payroll commits, each time I receive a call with 5 minutes of a support ticket being entered. That is world class support.
- I have seen a definite positive ROI as I had 2-3 of my HR Staff spending 20+ hours per week auditing and tracking errors in our prior system and then developing and maintaining spreadsheets. In addition the Dayforce HCM is less than half the cost of our prior system, so the ROI has been outstanding.
- We are now able to create and track employee individual goals in the system. This will assist our supervisors and managers in greater employee engagement and productivity. Ultimately we are seeing ROI in increased employee productivity.
- We have greater employee adoption of the smartphone app which has added to overall employee satisfaction.
Our supervisors watch this closely. After the first week of the pay cycle they are determining their overall staffing needs for the following week. As they monitor their salaries vs. budget, they are able to keep closer track of their spend on a weekly basis rather than wait for reports to be returned the week of payroll and then be over budget and scrambling to reduce their staffing hours to bring the budget more in line. It provides a more strategic proactive function in staffing hours, than a reactive one.
The rules which run in the background have given us the confidence that we are always compliant. When an employee does not clock out timely for their meal break, the system automatically adds the 1 hour of premium pay. We had to do this manually in our prior system, for 350 employees. The time consumption to view 350 time sheets day by day and calculate (since no one seems to clock in on the hour) to make sure they took their meal break timely was astronomical. And, I am sure we may have missed some. But, it is a worry we no longer have. We have schedules, but also have flexibility in those schedules, so the ability to unlink a schedule for a day, or even a week is great. The system keeps our people compliant to a schedule unless they have prior permission. It allows the supervisor the ability to see the altered schedule if it wasn't approved and to have that conversation with them. In the end the exception time is approved, but it gives our supervisors the data they need to have those conversations.
The integration of all of the modules into one platform has been extremely time saving and has had a greater degree of proficiency. The more times you are required to enter the same data, the greater the chance to enter something wrong (human error - it's inevitable). It has cut down on our errors, payroll issues, duplicate entries, spreadsheets to follow up on fixes or adjustments. There is no question, having everything tie to a single employee record saves cost, saves errors and ultimately provides a positive ROI and user (HR team) experience.
Ceridian Dayforce HCM Feature Ratings
Using Dayforce HCM
350 - Administrators, who are our HR department which is comprised of Onboarding, Recruitment, Payroll, Benefits, T&D, Comoensation, HR support and our employees who are our end users.
7 - They are the HR department and have only ever been in HR. They are somewhat tech savvy when it comes to being HR administrators, and using your typical HR software, but none have ever done any troubleshooting or config.
- HR - new employee entry
- HR - payroll
- Employees-time off requests
- Employees- clocking in and out
- HR - employee changes
- Our recruitment process to be automated
- Goals and objectives in Perf Mgt to increase employee engagement
- Better analytics out of the dashboard for my executive team
Evaluating Dayforce HCM and Competitors
Yes - ADP, they had terrible service and the price was twice what we are paying for Dayforce with the full suite available.
- Product Features
- Product Usability
- Analyst Reports
Price. We were paying more than twice what we are paying for Dayforce.
Dayforce HCM Implementation
Take your time and make sure to delegate enough resources in the testing phase prior to going live. Test every scenario you can think of, because it will come up after your in production.
Yes - We first rolled out Benefits and Payroll, then in Phase 2 we rolled out Dashboards, Perf Mgt, Doc Mgt, and Recruitment.
Change management was a big part of the implementation and was well-handled - Our employees wanted more communication about the new system. We felt like we communicated the needed information but they made mention of it in our EE satisfaction survey.
Dayforce HCM Training
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
It is great training, but the times are on EST. we are on PST. Because of this many of our training sessions began at 6am in the morning. That was difficult on my staff.
No, it requires training, both for administrators and end users. My HR team did the training and then we trained our staff. We will go back and revisit training from time to time to help with issues we face that are simple training issues. We purchased the training package and are very happy we did.
Configuring Dayforce HCM
It is a bit complex but not overly so. 'My HR system admin is able to go in and configure or reconfigure things as needed. Also we will always have a test environment to work in. That is great!!
Attend all of the trainings and collaborate with other users who are further down the road in usage than you are. Being able to share best practices or things that have worked is invaluable.
Yes - we have customized the interface extensively - It was easy with the proper training and the assistance of the support center. They are they to help when needed. We always test in the test environment first.
Dayforce HCM Support
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - It was resolved within a reasonable timeframe for the level of issue it was.
As an HR Director I manage the payroll team, however, my payroll supervisor went out on maternity leave just as we were going live, so I had to jump in and do payroll. Every time I had an issue that would hold up my payroll commit and I logged a support ticket, I had a call in 5 minutes or less. That is excellent customer service.
Using Dayforce HCM
It is s very user friendly platform and compared to our previous system, our employees have been extremely happy.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
Lots to learn
- Guided processes for benefits enrollments
- New hire input
- Payroll processing is duper easy
Dayforce HCM Reliability
Integrating Dayforce HCM
Single signon was important to us and it integrated well one our IT jumped in to assist.
- Single sign on
- Silver light
We left that to our IT team and they felt it was a simple process.
Relationship with Ceridian
Upgrading Dayforce HCM
Yes - We saw no change in the impact to our business. It was upgraded over a weekend and it was up and running on Monday. We only notice the new and improved features.
- New fields available in the HR profile
- Response time clicking from screen to screen
- New payroll features