CloudPay vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudPay
Score 8.3 out of 10
N/A
CloudPay is a payroll management tool designed specifically for organizations that have an international workforce. They offer payroll automation services, an earned wage access platform as well as global treasury services to ensure any employee no matter their location gets the money they have earned.N/A
UKG Pro
Score 8.0 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
CloudPayUKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CloudPayUKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CloudPayUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.3
802 Ratings
6% above category average
Employee demographic data00 Ratings8.7730 Ratings
Employment history00 Ratings8.7761 Ratings
Job profiles and administration00 Ratings8.6732 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.3720 Ratings
Organizational charting00 Ratings7.7642 Ratings
Organization and location management00 Ratings8.2655 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.1516 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.6
745 Ratings
7% above category average
Pay calculation00 Ratings9.0708 Ratings
Support for external payroll vendors00 Ratings8.2335 Ratings
Off-cycle/On-Demand payment00 Ratings8.8230 Ratings
Benefit plan administration00 Ratings8.1642 Ratings
Direct deposit files00 Ratings9.3701 Ratings
Salary revision and increment management00 Ratings8.8572 Ratings
Reimbursement management00 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.4
562 Ratings
4% above category average
Approval workflow00 Ratings8.8503 Ratings
Balance details00 Ratings8.4528 Ratings
Annual carry-forward and encashment00 Ratings8.1433 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.5
797 Ratings
5% above category average
View and generate pay and benefit information00 Ratings8.8768 Ratings
Update personal information00 Ratings8.9775 Ratings
View company policy documentation00 Ratings8.5564 Ratings
Employee recognition00 Ratings7.4287 Ratings
View job history00 Ratings8.9758 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.5
189 Ratings
9% above category average
Tracking of all physical assets00 Ratings8.5189 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
7.7
733 Ratings
2% above category average
Report builder00 Ratings7.7713 Ratings
Pre-built reports00 Ratings7.9723 Ratings
Ability to combine HR data with external data00 Ratings7.5494 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.6
556 Ratings
8% above category average
New hire portal00 Ratings8.6553 Ratings
Manager tracking tools00 Ratings8.6444 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
7.9
376 Ratings
3% below category average
Corporate goal setting00 Ratings8.1292 Ratings
Individual goal setting00 Ratings7.7358 Ratings
Line-of sight-visibility00 Ratings7.9250 Ratings
Performance tracking00 Ratings7.8332 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.1
464 Ratings
2% above category average
Performance plans00 Ratings7.8414 Ratings
Performance improvement plans00 Ratings7.7325 Ratings
Review status tracking00 Ratings8.3435 Ratings
Review reminders00 Ratings8.3396 Ratings
Multiple review frequency00 Ratings8.3336 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.4
187 Ratings
6% above category average
Create succession plans/pools00 Ratings8.5155 Ratings
Candidate ranking00 Ratings8.3164 Ratings
Candidate search00 Ratings8.4163 Ratings
Candidate development00 Ratings8.4152 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
CloudPay
-
Ratings
UKG Pro
8.5
456 Ratings
9% above category average
Job Requisition Management00 Ratings8.8434 Ratings
Company Website Posting00 Ratings9.1422 Ratings
Publish to Social Media00 Ratings8.7333 Ratings
Job Search Site Posting00 Ratings8.8390 Ratings
Duplicate Candidate Prevention00 Ratings7.1323 Ratings
Applicant Tracking00 Ratings8.6421 Ratings
Notifications and Alerts00 Ratings8.3388 Ratings
Best Alternatives
CloudPayUKG Pro
Small Businesses
Rippling
Rippling
Score 8.5 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Rippling
Rippling
Score 8.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Oracle Fusion Cloud HCM
Oracle Fusion Cloud HCM
Score 7.7 out of 10
Infor Human Resources
Infor Human Resources
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudPayUKG Pro
Likelihood to Recommend
8.0
(5 ratings)
8.3
(927 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(194 ratings)
Usability
-
(0 ratings)
8.4
(188 ratings)
Availability
-
(0 ratings)
10.0
(74 ratings)
Performance
-
(0 ratings)
9.4
(331 ratings)
Support Rating
-
(0 ratings)
6.8
(492 ratings)
In-Person Training
-
(0 ratings)
9.6
(87 ratings)
Online Training
-
(0 ratings)
9.1
(202 ratings)
Implementation Rating
-
(0 ratings)
9.9
(86 ratings)
Configurability
-
(0 ratings)
9.9
(76 ratings)
Ease of integration
-
(0 ratings)
9.9
(65 ratings)
Product Scalability
-
(0 ratings)
9.4
(93 ratings)
Vendor post-sale
-
(0 ratings)
8.1
(55 ratings)
Vendor pre-sale
-
(0 ratings)
9.9
(48 ratings)
User Testimonials
CloudPayUKG Pro
Likelihood to Recommend
CloudPay
In my organization, we have replaced all paperwork with this software, for the case of payroll, treasury, or on-demand payment. And from the backend, we have requested to enhance the feature like deductions and reimbursements. So in this way, it comes as a single tool to automate the whole payroll process. Which can be accessed, stored, update, and monitored from anywhere. So the whole organization and communications seem just to be a click away. Since we have switched to the cloud pay for payroll management, a lot of finance things are still there which need to be integrated with this system to make everything intact and altogether but cloud pay, as of now, do not have room to accommodate, and that's an issue to us, as a manager. So it's a request and suggestion as well to consider other finance-related things and try to fit in the same application, I know it's a big ask, but can be tried.
Read full review
UKG
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
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Pros
CloudPay
  • Global Payroll Basic
  • Earned Wage Access
  • Global Treasury Service
  • Payroll Efficiency Index
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
CloudPay
  • Fees
  • Tech support
  • Size restraints
Read full review
UKG
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Read full review
Likelihood to Renew
CloudPay
No answers on this topic
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
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Usability
CloudPay
No answers on this topic
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
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Reliability and Availability
CloudPay
No answers on this topic
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
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Performance
CloudPay
No answers on this topic
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
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Support Rating
CloudPay
No answers on this topic
UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
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In-Person Training
CloudPay
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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Online Training
CloudPay
No answers on this topic
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
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Implementation Rating
CloudPay
No answers on this topic
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
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Alternatives Considered
CloudPay
It allows the feature of flexible payment methods to complete of the payment of termination and the payment to be process on time which is recognized worldwide. The card payment process time is 3 days faster than the normal bank payment process, and you can stop easily. It integrates your payment procedures with a global cash flow solution that ensures the timely payments to regulate authorities like your employees, local authorities or to the third parties.
Read full review
UKG
My experience with HRIS systems is limited to UKG Pro. It is the only HRIS I have worked with. I have worked with other systems that perform the tasks of some of its models and have found that when used with the various modules the overall experience with UKG is great. The ability to have all of the modules on the same platform makes the integration between UKG Pro and the modules great!
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Scalability
CloudPay
No answers on this topic
UKG
Read full review
Return on Investment
CloudPay
  • The positive impact is, a lot of manual work is automated now, which is saving a lot of time and man-hours.
  • Requests and demands can be accessed, monitored, and raised anytime from anywhere. So a lot of dependencies have been resolved.
  • Human resources and all finance is been integrated which is resulting in less work at the desk.
Read full review
UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
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ScreenShots

CloudPay Screenshots

Screenshot of A screenshot of the Calendar tool within CloudPay that keeps track of all of payroll activities across all locations.

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice