What users are saying about
16 Ratings
11 Ratings
16 Ratings
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Score 9 out of 100
11 Ratings
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Score 8 out of 100

Likelihood to Recommend

Clover

Clover is perfect for restaurants, as well as any customer-facing company (whether a restaurant or other retail, etc.) that has multiple employees thanks to its shift management. Clover is great when you are trying out different promotional offers and discounts as well, such as happy hours at restaurants. It is less appropriate for a small business with very few employees, or a sole proprietorship, which might not use all the extra features Clover has to offer.
Anonymous | TrustRadius Reviewer

TouchBistro

It works great for a small business where all the data entry and reporting and changes can be done in-house. Payroll is a piece of cake for a smaller business with Touch Bistro. It might not work as well for a larger business or a business that needs things done faster.
Robin Lilly | TrustRadius Reviewer

Pros

Clover

  • User experience
  • Payment transactions
  • Customer support
Anonymous | TrustRadius Reviewer

TouchBistro

  • Easy to learn being iOS-based
  • Being cloud-based, your product mix, as well as your detailed modifier list, is available immediately
  • Able to access reports, sales, hours, etc. from mobile app
Jayelynn Willman | TrustRadius Reviewer

Cons

Clover

  • The setup of the app could use some improvement.
  • I feel like the app is a little confusing to navigate.
  • This may be difficult for older users who are not as comfortable or savvy in an app setting.
Ashley Beal | TrustRadius Reviewer

TouchBistro

  • There needs to be a way to stop TouchBistro from printing a customer copy every credit card transaction. Nobody wants this copy and I’m using double the amount of thermal paper
David Ayers | TrustRadius Reviewer

Usability

Clover

Clover 9.3
Based on 3 answers
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
Anonymous | TrustRadius Reviewer

TouchBistro

No score
No answers yet
No answers on this topic

Support Rating

Clover

Clover 8.3
Based on 3 answers
We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
Anonymous | TrustRadius Reviewer

TouchBistro

TouchBistro 9.1
Based on 1 answer
First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
Robin Lilly | TrustRadius Reviewer

Alternatives Considered

Clover

Clover is great because they have their own equipment, but it would be nice to make it more mobile and use it on an app from anywhere. Sometimes we go to events and have to use Square, which is another great option. For small businesses I would definitely recommend using something like Square because it doesn't have the monthly fees, it is by transaction only.
Kirsten Rodriguez | TrustRadius Reviewer

TouchBistro

We have not used other products, but when researching other products, the TouchBistro interface seemed much more user-friendly and that is why we selected TouchBistro.
Anonymous | TrustRadius Reviewer

Return on Investment

Clover

  • Increased cashflow for clients
  • Small setup time
  • Robust
Anonymous | TrustRadius Reviewer

TouchBistro

  • Planning from previous dates.
  • On the go reporting in order to cut staff when slow.
  • Negative to rely on internet connection.
  • Negative to have to rely on updates from Apple.
Anonymous | TrustRadius Reviewer

Pricing Details

Clover

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TouchBistro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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