Comcast Business VOIP (VoiceEdge) vs. GoTo Connect

Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.

Incentivized

Go To is a great phone system that has made the transition from our old landline phone system to a VoIP product easy. Our users can customize their speed dial buttons; the dial plans are robust, so we can fully customize anything we need to; and, besides provisioning, setting up a new device is quick and easy.

Incentivized

• Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
• You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
• The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.

Incentivized

• Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
• Voicemail options: Availability to create some voicemail with multiple receptors
• Devices option: with several options to change on your devices
• Audio library: Multiple option to create your own audio library with or without ambien music

Incentivized

• Not a fan of the poly phones
• I feel if the phones were set up better when installed it would have saved a lot of headache.

Incentivized

• I wish I could use the speed dials from my phone on the apps
• I wish there was a regular reboot of phones during off hours to help from the inevitable glitches of VoIP phones
• It would be nice if extensions were updated without the need to reboot phones.

Incentivized

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

Very helpful and quick

Incentivized

One of the MOST challenging things in tech support is that some of the offshore agents "don't speak Texan/English", and are really hard to understand. GoTo Connect's support is usually someone who is VERY easy to understand their US/English, and are very helpful. In dozens of interactions for our business & our clients, we've only had a few tickets that couldn't be resolved on the first call

Incentivized

The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.

Incentivized

The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.

Incentivized

I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.

Incentivized

We considered Dialpad for our work as well, but it has its limitations, and our team, like doctors and all, was not satisfied with it because it was hard for them to use. But our team is happy with GoTo Connect. It made everyone happy—our team and our clients as well.

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

• In my experience, you have to pay to get out of contract.
• In my opinion, it's a total waste of time and money.

• Cost Savings have been realized from reducing hardware .
• We are all able to collaborate remotely and it has been seamless and easy to setup.
• I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.

Incentivized