ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to
their customers. ConnectWise RMM aggregates both software and human elements,
covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery
options, and integrates an intelligent automation engine. It’s a solution that
reinvents how IT solution providers adopt, interact with and manage their…
N/A
ManageEngine Endpoint Central
Score 9.0 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
Kaseya's system of handling patch management was not as intuitive as Endpoint Central, however in some respects it was easier to set up. Kaseya VSA and ConnectWise are also more geared towards managed service providers that handle multiple organizations versus a single …
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
ManageEngine Endpoint Central is very well suited to most kind of patches, updates, and software deployments. It's able to quickly recognize and update third-party software whenever a new security vulnerability is discovered, and it's able to do this for you automatically. The remote connection and management features allow us to begin troubleshooting immediately once a user reports an issue, regardless of whether or not they're working on-campus or from home. A ticket that might have taken a few days to close out now takes no longer than a couple minutes. If you use Mac, the remote connection feature requires the user to allow Endpoint Central through their system's Security/Privacy settings. This step can be difficult for your less tech-savvy users. You can remotely and silently access a computer's task manager, registry, and command prompt, which is incredibly useful. This saves us a ton of time on having to contact the user and schedule a meeting. The only complaints I have about these management features are that the UI is a little bare bones, and it occasionally has minor problems with responsiveness.
We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
The remote CLI/PowerShell interfaces should support tab completion and command history like the real-world versions
Remote control could work better
Having a standalone application, even if just a Java app or something for the remote control/remote command line versus running it out of a web browser
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
I gave this rating because ManageEngine Endpoint Central is reliable, easy to use, and delivers strong value for money. It helps us save time through automation and effectively handles patching, remote support, application management, BitLocker security, and corporate data wipe. Although cloud DLP support is limited, the overall performance and stability fully justify the rating.
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
This works great. It is super easy to setup automated patching and the patching actually works. When using Solarwinds, we would have to regularly troubleshoot machines and figure out why they were not patching. This is not the case with ManageEngine Endpoint Central. We have seen a significant decrease in number of troubleshooting hours since moving.
We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.
