What users are saying about

Constant Contact vs Eventbrite

Constant Contact
Top Rated
722 Ratings
Eventbrite
172 Ratings

Constant Contact

Top Rated
722 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Based on 722 reviews and ratings

Eventbrite

172 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Based on 172 reviews and ratings

Feature Set Ratings

    Email & Online Marketing

    7.7

    Constant Contact

    77%

    Eventbrite

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 9/9 features
    Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    7.8
    78%
    82 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.6
    76%
    82 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.5
    75%
    81 Ratings
    N/A
    0 Ratings

    Landing pages

    7.6
    76%
    56 Ratings
    N/A
    0 Ratings

    A/B testing

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.0
    80%
    85 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    135 Ratings
    N/A
    0 Ratings

    List management

    8.4
    84%
    90 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    6.7
    67%
    47 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.8

    Constant Contact

    78%

    Eventbrite

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 3/3 features
    Constant Contact ranks higher in 3/3 features

    Dashboards

    7.8
    78%
    87 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    87 Ratings
    N/A
    0 Ratings

    Custom reports

    7.5
    75%
    58 Ratings
    N/A
    0 Ratings

    Pre-Send Testing

    8.1

    Constant Contact

    81%

    Eventbrite

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 8/8 features
    Constant Contact ranks higher in 8/8 features

    URL Validation

    8.4
    84%
    31 Ratings
    N/A
    0 Ratings

    Link Tracking

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Image Validation

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Inbox Display

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Email Accessibility Tools

    8.0
    80%
    28 Ratings
    N/A
    0 Ratings

    Spelling and Grammar Check

    7.8
    78%
    31 Ratings
    N/A
    0 Ratings

    Spam Testing

    7.8
    78%
    26 Ratings
    N/A
    0 Ratings

    Email Previews

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Constant Contact is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • Eventbrite is rated higher in 1 area: Likelihood to Recommend
    • Constant Contact and Eventbrite are tied in 2 areas: Usability, Implementation Rating

    Likelihood to Recommend

    8.4

    Constant Contact

    84%
    106 Ratings
    8.8

    Eventbrite

    88%
    54 Ratings

    Likelihood to Renew

    9.0

    Constant Contact

    90%
    21 Ratings
    8.6

    Eventbrite

    86%
    5 Ratings

    Usability

    10.0

    Constant Contact

    100%
    9 Ratings
    10.0

    Eventbrite

    100%
    5 Ratings

    Availability

    9.0

    Constant Contact

    90%
    4 Ratings

    Eventbrite

    N/A
    0 Ratings

    Performance

    10.0

    Constant Contact

    100%
    4 Ratings

    Eventbrite

    N/A
    0 Ratings

    Support Rating

    10.0

    Constant Contact

    100%
    17 Ratings
    7.2

    Eventbrite

    72%
    44 Ratings

    Online Training

    10.0

    Constant Contact

    100%
    1 Rating

    Eventbrite

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Constant Contact

    100%
    9 Ratings
    10.0

    Eventbrite

    100%
    1 Rating

    Product Scalability

    10.0

    Constant Contact

    100%
    1 Rating

    Eventbrite

    N/A
    0 Ratings

    Likelihood to Recommend

    Constant Contact

    Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Eventbrite

    We're a nonprofit organization so we have a very lean time, labor, and money so the super easy self-explanatory nature makes it easy for our team to admin an event. The simple UI [of Eventbrite] keeps our focus on the event and avoids any headache-inducing tech hurdles. There're just enough user roles to handle multi-staffer admin.A less appropriate situation is an event that is huge in complexity with a custom workflow and processing which Eventbrite's not built to handle in-house such as multi-step registration, multiple item and category all-select options during registration, multi-event type (not just physical or ticket but virtual goods tracking), more HootSuite-like social media refinery, etc.

    Read full review

    Richard Chen | TrustRadius Reviewer
    Richard Chen
    View all 54 answers on this topic

    Pros

    Constant Contact

    • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
    • Easy to use for folks who are not tech savvy.
    • Very quick upload speed for contact lists when compared with other email marketing vendors.
    • Easy to customize contact lists.
    • Displays much more consistently across different email clients when compared with other email marketing vendors.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Eventbrite

    • Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
    • Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
    • Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 54 answers on this topic

    Cons

    Constant Contact

    • The interface is definitely a bit difficult to use and it takes some getting used to.
    • More customization and exporting of html would be awesome.
    • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Eventbrite

    • I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design.
    • I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder.
    • Other than those two things, I think Eventbrite does exactly what it needs to do.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 54 answers on this topic

    Pricing Details

    Constant Contact

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $9.99 per month

    Constant Contact Editions & Modules

    Edition
    Core$9.991
    Plus$45.001
    CRM Platform by SharpSpring$449.001
    1. per month
    Additional Pricing Details
    —

    Eventbrite

    General

    Free Trial
    —
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    Eventbrite Editions & Modules

    —
    Additional Pricing Details
    Only pay when ticket sales are made Essentials plan: 2% + $0.79/ paid ticket Professional plan: 3.5% + $1.59/ paid ticket Premium plan: contact Eventbrite for a custom pricing plan Free for free events

    Likelihood to Renew

    Constant Contact

    Constant Contact 9.0
    Based on 21 answers
    There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

    Read full review

    Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
    Ty Swartz, CPP, USN Ret.
    View all 21 answers on this topic

    Eventbrite

    Eventbrite 8.6
    Based on 5 answers
    Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.

    Read full review

    Mark Michelson | TrustRadius Reviewer
    Mark Michelson
    View all 5 answers on this topic

    Usability

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

    Read full review

    Giselle Aguiar | TrustRadius Reviewer
    Giselle Aguiar
    View all 9 answers on this topic

    Eventbrite

    Eventbrite 10.0
    Based on 5 answers
    Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Reliability and Availability

    Constant Contact

    Constant Contact 9.0
    Based on 4 answers
    No major problems in sending out the email campaigns and accessing the analytics

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Eventbrite

    No score
    No answers yet
    No answers on this topic

    Performance

    Constant Contact

    Constant Contact 10.0
    Based on 4 answers
    The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Eventbrite

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Constant Contact

    Constant Contact 10.0
    Based on 17 answers
    I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 17 answers on this topic

    Eventbrite

    Eventbrite 7.2
    Based on 44 answers
    I haven't yet needed to contact customer support, but the information provided next to the various features has been exceptionally helpful. This info is located just to the right of most options, and it provides answers to frequently asked questions. At this point, that information has been enough to keep me from having to contact anyone.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 44 answers on this topic

    Implementation Rating

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Eventbrite

    Eventbrite 10.0
    Based on 1 answer
    Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.

    Read full review

    Richard Chen | TrustRadius Reviewer
    Richard Chen
    View all 1 answers on this topic

    Alternatives Considered

    Constant Contact

    We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Eventbrite

    My "go to" for event registration has always been Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.

    Read full review

    Ashley Correll, CMP | TrustRadius Reviewer
    Ashley Correll, CMP
    View all 54 answers on this topic

    Scalability

    Constant Contact

    Constant Contact 10.0
    Based on 1 answer
    Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Eventbrite

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Constant Contact

    • Good email marketing option that we need to expand on
    • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
    • Very affordable and we plan in keeping it as a resource

    Read full review

    Terri Betts | TrustRadius Reviewer
    Terri Betts
    View all 106 answers on this topic

    Eventbrite

    • A dedicated URL for each event has been easy to use for tying events to editorial content, promotion and marketing.
    • For ticketed events, it has been an easy -to-use system without requiring a lot of training on a complicated technology. It is also competitively priced for transaction management.
    • Whether we have discovered any Eventbrite users via the Eventbrite site promotion, we appreciate it as a recommendation of our event for like-minded event attendees.

    Read full review

    Patrice Watson | TrustRadius Reviewer
    Patrice Watson
    View all 54 answers on this topic

    Screenshots

    Constant Contact

    —

    Add comparison