What users are saying about
Top Rated
556 Ratings
Top Rated
217 Ratings
Top Rated
556 Ratings
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Score 7.6 out of 100
Top Rated
217 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.5
Pipedrive
WYSIWYG email editor
Constant Contact
8.4
Pipedrive
Dynamic content
Constant Contact
8.0
Pipedrive
Ability to test dynamic content
Constant Contact
8.1
Pipedrive
Landing pages
Constant Contact
8.6
Pipedrive
A/B testing
Constant Contact
9.0
Pipedrive
Mobile optimization
Constant Contact
8.1
Pipedrive
Email deliverability reporting
Constant Contact
8.9
Pipedrive
List management
Constant Contact
8.8
Pipedrive
Triggered drip sequences
Constant Contact
8.2
Pipedrive

Reporting & Analytics

Constant Contact
8.4
Pipedrive
Dashboards
Constant Contact
8.0
Pipedrive
Standard reports
Constant Contact
8.6
Pipedrive
Custom reports
Constant Contact
8.7
Pipedrive

Sales Force Automation

Constant Contact
Pipedrive
6.3
Customer data management / contact management
Constant Contact
Pipedrive
6.5
Workflow management
Constant Contact
Pipedrive
7.8
Territory management
Constant Contact
Pipedrive
6.6
Opportunity management
Constant Contact
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Constant Contact
Pipedrive
7.9
Contract management
Constant Contact
Pipedrive
3.0
Quote & order management
Constant Contact
Pipedrive
5.1
Interaction tracking
Constant Contact
Pipedrive
7.1
Channel / partner relationship management
Constant Contact
Pipedrive
4.3

Customer Service & Support

Constant Contact
Pipedrive
2.9
Case management
Constant Contact
Pipedrive
4.7
Call center management
Constant Contact
Pipedrive
1.1
Help desk management
Constant Contact
Pipedrive
3.1

Marketing Automation

Constant Contact
Pipedrive
8.2
Lead management
Constant Contact
Pipedrive
7.7
Email marketing
Constant Contact
Pipedrive
8.7

CRM Project Management

Constant Contact
Pipedrive
6.3
Task management
Constant Contact
Pipedrive
8.0
Billing and invoicing management
Constant Contact
Pipedrive
4.1
Reporting
Constant Contact
Pipedrive
6.8

CRM Reporting & Analytics

Constant Contact
Pipedrive
5.0
Forecasting
Constant Contact
Pipedrive
5.1
Pipeline visualization
Constant Contact
Pipedrive
8.1
Customizable reports
Constant Contact
Pipedrive
1.7

Customization

Constant Contact
Pipedrive
6.1
Custom fields
Constant Contact
Pipedrive
8.2
Custom objects
Constant Contact
Pipedrive
7.6
Scripting environment
Constant Contact
Pipedrive
1.0
API for custom integration
Constant Contact
Pipedrive
7.4

Security

Constant Contact
Pipedrive
7.2
Single sign-on capability
Constant Contact
Pipedrive
6.1
Role-based user permissions
Constant Contact
Pipedrive
8.3

Social CRM

Constant Contact
Pipedrive
1.1
Social data
Constant Contact
Pipedrive
1.1
Social engagement
Constant Contact
Pipedrive
1.1

Integrations with 3rd-party Software

Constant Contact
Pipedrive
3.6
Marketing automation
Constant Contact
Pipedrive
3.6
Compensation management
Constant Contact
Pipedrive
3.5

Platform

Constant Contact
Pipedrive
8.0
Mobile access
Constant Contact
Pipedrive
8.0

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 1 answer
No answer on this topic is available.

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Pipedrive

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Pipedrive

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Constant Contact

Pipedrive

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Constant Contact
8.1
Pipedrive
8.0

Likelihood to Renew

Constant Contact
8.0
Pipedrive
8.2

Usability

Constant Contact
8.9
Pipedrive
10.0

Reliability and Availability

Constant Contact
9.0
Pipedrive
8.2

Performance

Constant Contact
10.0
Pipedrive

Support Rating

Constant Contact
3.0
Pipedrive
8.2

Online Training

Constant Contact
10.0
Pipedrive

Implementation Rating

Constant Contact
8.0
Pipedrive
8.2

Scalability

Constant Contact
10.0
Pipedrive

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