Contactability vs SAP Sales Cloud

• The software reporting system is really clean and works well and they are good at sending you leads.
• Their customer service is also willing to work with you and they really tried to help me improve our ROI.
• Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

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• Data capture from emails, proper tracking of all communication
• Ensures that we reach out and maintain regular touchpoints in opps
• Analysis of complete pipeline flow
• Scorecarding and segregation on the basis of SF hierarchy

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• Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
• The software training videos were confusing to non technical users.
• We encountered bugs with the use of Windows 10. Some of the futures were bugged.

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• Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
• No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.

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• We got our people to become more open minded in trying new software and exploring options for automation.
• Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
• Once used correctly, we did have a large increase in the number of new clients that our office handled.

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• Hard to measure an actual ROI give our complex selling. However as a business we are happy to continue investing in the product

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