What users are saying about
1 Ratings
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Score 7 out of 100
21 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
SAP Sales Cloud
Customer data management / contact management
Contactability
6.0
SAP Sales Cloud
Workflow management
Contactability
7.0
SAP Sales Cloud
Territory management
Contactability
7.0
SAP Sales Cloud
Opportunity management
Contactability
7.0
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
SAP Sales Cloud
Contract management
Contactability
5.0
SAP Sales Cloud
Quote & order management
Contactability
6.0
SAP Sales Cloud
Interaction tracking
Contactability
7.0
SAP Sales Cloud
Channel / partner relationship management
Contactability
6.0
SAP Sales Cloud

Customer Service & Support

Contactability
4.3
SAP Sales Cloud
Case management
Contactability
4.0
SAP Sales Cloud
Call center management
Contactability
5.0
SAP Sales Cloud
Help desk management
Contactability
4.0
SAP Sales Cloud

Marketing Automation

Contactability
6.0
SAP Sales Cloud
Lead management
Contactability
6.0
SAP Sales Cloud
Email marketing
Contactability
6.0
SAP Sales Cloud

CRM Project Management

Contactability
6.7
SAP Sales Cloud
Task management
Contactability
6.0
SAP Sales Cloud
Billing and invoicing management
Contactability
7.0
SAP Sales Cloud
Reporting
Contactability
7.0
SAP Sales Cloud

CRM Reporting & Analytics

Contactability
6.3
SAP Sales Cloud
Forecasting
Contactability
6.0
SAP Sales Cloud
Pipeline visualization
Contactability
7.0
SAP Sales Cloud
Customizable reports
Contactability
6.0
SAP Sales Cloud

Customization

Contactability
7.0
SAP Sales Cloud
Custom fields
Contactability
7.0
SAP Sales Cloud
Custom objects
Contactability
8.0
SAP Sales Cloud
Scripting environment
Contactability
6.0
SAP Sales Cloud

Security

Contactability
6.5
SAP Sales Cloud
Single sign-on capability
Contactability
7.0
SAP Sales Cloud
Role-based user permissions
Contactability
6.0
SAP Sales Cloud

Social CRM

Contactability
7.0
SAP Sales Cloud
Social data
Contactability
6.0
SAP Sales Cloud
Social engagement
Contactability
8.0
SAP Sales Cloud

Integrations with 3rd-party Software

Contactability
7.0
SAP Sales Cloud
Marketing automation
Contactability
6.0
SAP Sales Cloud
Compensation management
Contactability
8.0
SAP Sales Cloud

Platform

Contactability
6.0
SAP Sales Cloud
Mobile access
Contactability
6.0
SAP Sales Cloud

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
SAP Sales Cloud
7.5

Support Rating

Contactability
SAP Sales Cloud
7.0

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