What users are saying about
1 Rating
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Score 7 out of 100
46 Ratings
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Score 7.1 out of 100

Feature Set Ratings

  • Contactability ranks higher in 5 feature sets: CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software, Platform
  • SAP Sales Cloud ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Social CRM

Sales Force Automation

6.3

Contactability

63%
6.7

SAP Sales Cloud

67%
SAP Sales Cloud ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
1 Rating
7.3
73%
4 Ratings

Workflow management

7.0
70%
1 Rating
6.6
66%
4 Ratings

Territory management

7.0
70%
1 Rating
6.4
64%
4 Ratings

Opportunity management

7.0
70%
1 Rating
7.3
73%
4 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
6.6
66%
4 Ratings

Contract management

5.0
50%
1 Rating
7.3
73%
4 Ratings

Quote & order management

6.0
60%
1 Rating
6.4
64%
4 Ratings

Interaction tracking

7.0
70%
1 Rating
6.4
64%
4 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
6.6
66%
4 Ratings

Customer Service & Support

4.3

Contactability

43%
6.0

SAP Sales Cloud

60%
SAP Sales Cloud ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
6.8
68%
4 Ratings

Call center management

5.0
50%
1 Rating
5.9
59%
4 Ratings

Help desk management

4.0
40%
1 Rating
5.2
52%
4 Ratings

Marketing Automation

6.0

Contactability

60%
7.0

SAP Sales Cloud

70%
SAP Sales Cloud ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
7.0
70%
3 Ratings

Email marketing

6.0
60%
1 Rating
7.0
70%
3 Ratings

CRM Project Management

6.7

Contactability

67%
7.3

SAP Sales Cloud

73%
SAP Sales Cloud ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
7.3
73%
3 Ratings

Billing and invoicing management

7.0
70%
1 Rating
6.8
68%
2 Ratings

Reporting

7.0
70%
1 Rating
7.7
77%
2 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%
5.2

SAP Sales Cloud

52%
Contactability ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
5.5
55%
3 Ratings

Pipeline visualization

7.0
70%
1 Rating
4.8
48%
3 Ratings

Customizable reports

6.0
60%
1 Rating
5.2
52%
3 Ratings

Customization

7.0

Contactability

70%
6.3

SAP Sales Cloud

63%
Contactability ranks higher in 2/4 features

Custom fields

7.0
70%
1 Rating
6.1
61%
3 Ratings

Custom objects

8.0
80%
1 Rating
6.1
61%
4 Ratings

Scripting environment

6.0
60%
1 Rating
6.7
67%
3 Ratings

API for custom integration

N/A
0 Ratings
6.4
64%
3 Ratings

Security

6.5

Contactability

65%
6.3

SAP Sales Cloud

63%
Contactability ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
6.6
66%
4 Ratings

Role-based user permissions

6.0
60%
1 Rating
5.9
59%
4 Ratings

Social CRM

7.0

Contactability

70%
7.6

SAP Sales Cloud

76%
SAP Sales Cloud ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
7.0
70%
3 Ratings

Social engagement

8.0
80%
1 Rating
8.2
82%
2 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%
6.4

SAP Sales Cloud

64%
Contactability ranks higher in 1/2 features

Marketing automation

6.0
60%
1 Rating
6.1
61%
3 Ratings

Compensation management

8.0
80%
1 Rating
6.7
67%
3 Ratings

Platform

6.0

Contactability

60%
5.9

SAP Sales Cloud

59%
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
5.9
59%
4 Ratings

Attribute Ratings

  • Contactability is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
6.9

SAP Sales Cloud

69%
9 Ratings

Likelihood to Renew

Contactability

N/A
0 Ratings
5.0

SAP Sales Cloud

50%
1 Rating

Usability

Contactability

N/A
0 Ratings
6.4

SAP Sales Cloud

64%
5 Ratings

Availability

Contactability

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Performance

Contactability

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Support Rating

Contactability

N/A
0 Ratings
6.6

SAP Sales Cloud

66%
10 Ratings

Online Training

Contactability

N/A
0 Ratings
7.0

SAP Sales Cloud

70%
1 Rating

Implementation Rating

Contactability

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

When we configure a new product, CPQ is very slow. And when we select a new screen the CPQ loads the menus and our product features slowly.
Hakan Karadelioglu | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Data capture from emails, proper tracking of all communication
  • Ensures that we reach out and maintain regular touchpoints in opps
  • Analysis of complete pipeline flow
  • Scorecarding and segregation on the basis of SF hierarchy
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
Andy Salo | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 5.0
Based on 1 answer
Unfortunately overall a weak ROI.
Andy Salo | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 6.4
Based on 5 answers
In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
Gauri Hiremath | TrustRadius Reviewer

Reliability and Availability

Contactability

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Andy Salo | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 6.6
Based on 10 answers
To be honest, In contrast to previous similar platforms we used as the team, It is doing better, however, it is clear that it could be way better if they can enhance the support.
Elnur Huseyinov | TrustRadius Reviewer

Online Training

Contactability

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 1 answer
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Andy Salo | TrustRadius Reviewer

Implementation Rating

Contactability

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Andy Salo | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud has impressive metrics and fulfills most of our organizational requirements, therefore SAP Sales Cloud was our preferred option for improving our sale processes and driving business outcomes. Along with the aforementioned other factors like a product roadmap, pre-existing relationships with other SAP products as well as third-party modules have been critical parameters while opting for this product.
Gauri Hiremath | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Hard to measure an actual ROI give our complex selling. However as a business we are happy to continue investing in the product
Richard Massey | TrustRadius Reviewer

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