What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 46 reviews and ratings
Feature Set Ratings
- Contactability ranks higher in 5 feature sets: CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software, Platform
- SAP Sales Cloud ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Social CRM
Sales Force Automation

6.3
Contactability
63%
6.7
SAP Sales Cloud
67%
SAP Sales Cloud ranks higher in 6/9 features
SAP Sales Cloud ranks higher in 6/9 features
Customer data management / contact management

6.0
60%
1 Rating
7.3
73%
4 Ratings
Workflow management

7.0
70%
1 Rating
6.6
66%
4 Ratings
Territory management

7.0
70%
1 Rating
6.4
64%
4 Ratings
Opportunity management

7.0
70%
1 Rating
7.3
73%
4 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
6.6
66%
4 Ratings
Contract management

5.0
50%
1 Rating
7.3
73%
4 Ratings
Quote & order management

6.0
60%
1 Rating
6.4
64%
4 Ratings
Interaction tracking

7.0
70%
1 Rating
6.4
64%
4 Ratings
Channel / partner relationship management

6.0
60%
1 Rating
6.6
66%
4 Ratings
Customer Service & Support

4.3
Contactability
43%
6.0
SAP Sales Cloud
60%
SAP Sales Cloud ranks higher in 3/3 features
SAP Sales Cloud ranks higher in 3/3 features
Case management

4.0
40%
1 Rating
6.8
68%
4 Ratings
Call center management

5.0
50%
1 Rating
5.9
59%
4 Ratings
Help desk management

4.0
40%
1 Rating
5.2
52%
4 Ratings
Marketing Automation

6.0
Contactability
60%
7.0
SAP Sales Cloud
70%
SAP Sales Cloud ranks higher in 2/2 features
SAP Sales Cloud ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating
7.0
70%
3 Ratings
Email marketing

6.0
60%
1 Rating
7.0
70%
3 Ratings
CRM Project Management

6.7
Contactability
67%
7.3
SAP Sales Cloud
73%
SAP Sales Cloud ranks higher in 2/3 features
SAP Sales Cloud ranks higher in 2/3 features
Task management

6.0
60%
1 Rating
7.3
73%
3 Ratings
Billing and invoicing management

7.0
70%
1 Rating
6.8
68%
2 Ratings
Reporting

7.0
70%
1 Rating
7.7
77%
2 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%
5.2
SAP Sales Cloud
52%
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating
5.5
55%
3 Ratings
Pipeline visualization

7.0
70%
1 Rating
4.8
48%
3 Ratings
Customizable reports

6.0
60%
1 Rating
5.2
52%
3 Ratings
Customization

7.0
Contactability
70%
6.3
SAP Sales Cloud
63%
Contactability ranks higher in 2/4 features
Contactability ranks higher in 2/4 features
Custom fields

7.0
70%
1 Rating
6.1
61%
3 Ratings
Custom objects

8.0
80%
1 Rating
6.1
61%
4 Ratings
Scripting environment

6.0
60%
1 Rating
6.7
67%
3 Ratings
API for custom integration

N/A
0 Ratings
6.4
64%
3 Ratings
Security

6.5
Contactability
65%
6.3
SAP Sales Cloud
63%
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating
6.6
66%
4 Ratings
Role-based user permissions

6.0
60%
1 Rating
5.9
59%
4 Ratings
Social CRM

7.0
Contactability
70%
7.6
SAP Sales Cloud
76%
SAP Sales Cloud ranks higher in 2/2 features
SAP Sales Cloud ranks higher in 2/2 features
Social data

6.0
60%
1 Rating
7.0
70%
3 Ratings
Social engagement

8.0
80%
1 Rating
8.2
82%
2 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%
6.4
SAP Sales Cloud
64%
Contactability ranks higher in 1/2 features
Contactability ranks higher in 1/2 features
Marketing automation

6.0
60%
1 Rating
6.1
61%
3 Ratings
Compensation management

8.0
80%
1 Rating
6.7
67%
3 Ratings
Platform

6.0
Contactability
60%
5.9
SAP Sales Cloud
59%
Contactability ranks higher in 1/1 features
Contactability ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating
5.9
59%
4 Ratings
Attribute Ratings
- Contactability is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating
6.9
SAP Sales Cloud
69%
9 Ratings
Likelihood to Renew

Contactability
N/A
0 Ratings
5.0
SAP Sales Cloud
50%
1 Rating
Usability

Contactability
N/A
0 Ratings
6.4
SAP Sales Cloud
64%
5 Ratings
Availability

Contactability
N/A
0 Ratings
8.0
SAP Sales Cloud
80%
2 Ratings
Performance

Contactability
N/A
0 Ratings
8.0
SAP Sales Cloud
80%
2 Ratings
Support Rating

Contactability
N/A
0 Ratings
6.6
SAP Sales Cloud
66%
10 Ratings
Online Training

Contactability
N/A
0 Ratings
7.0
SAP Sales Cloud
70%
1 Rating
Implementation Rating

Contactability
N/A
0 Ratings
8.0
SAP Sales Cloud
80%
2 Ratings
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Sales Cloud
When we configure a new product, CPQ is very slow. And when we select a new screen the CPQ loads the menus and our product features slowly.
Project And Technology Management Director
TIRSAN Treyler San ve Tic A.S.Automotive, 1001-5000 employees
Pros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Sales Cloud
- Data capture from emails, proper tracking of all communication
- Ensures that we reach out and maintain regular touchpoints in opps
- Analysis of complete pipeline flow
- Scorecarding and segregation on the basis of SF hierarchy

Verified User
Manager in Sales
Computer Software Company, 501-1000 employeesCons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Sales Cloud
- Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
- No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Pricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
SAP Sales Cloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Contactability
No score
No answers yet
No answers on this topic
SAP Sales Cloud
SAP Sales Cloud 5.0
Based on 1 answer
Unfortunately overall a weak ROI.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Usability
Contactability
No score
No answers yet
No answers on this topic
SAP Sales Cloud
SAP Sales Cloud 6.4
Based on 5 answers
In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
Consultant
Experience CommerceMarketing & Advertising, 501-1000 employees
Reliability and Availability
Contactability
No score
No answers yet
No answers on this topic
SAP Sales Cloud
SAP Sales Cloud 8.0
Based on 2 answers
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Support Rating
Contactability
No score
No answers yet
No answers on this topic
SAP Sales Cloud
SAP Sales Cloud 6.6
Based on 10 answers
To be honest, In contrast to previous similar platforms we used as the team, It is doing better, however, it is clear that it could be way better if they can enhance the support.
The KhudafereenEducation Management, 11-50 employees
Online Training
Contactability
No score
No answers yet
No answers on this topic
SAP Sales Cloud
SAP Sales Cloud 7.0
Based on 1 answer
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Implementation Rating
Contactability
No score
No answers yet
No answers on this topic
SAP Sales Cloud
SAP Sales Cloud 8.0
Based on 2 answers
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Sales Cloud
SAP Sales Cloud has impressive metrics and fulfills most of our organizational requirements, therefore SAP Sales Cloud was our preferred option for improving our sale processes and driving business outcomes. Along with the aforementioned other factors like a product roadmap, pre-existing relationships with other SAP products as well as third-party modules have been critical parameters while opting for this product.
Consultant
Experience CommerceMarketing & Advertising, 501-1000 employees
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Sales Cloud
- Hard to measure an actual ROI give our complex selling. However as a business we are happy to continue investing in the product
Sales Effectiveness Manager
SHAPE AustraliaConstruction, 201-500 employees