Contactability vs SAP Sales Cloud

Likelihood to Recommend

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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For:

Bigger sales team
Longer deal sizes
High volume of opportunities
Multiple stakeholders involved in decision making

Not for:

Smaller sales org with no proper CRM tool
Small deal cycles

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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Feature Rating Comparison

Contactability

SAP Sales Cloud

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Contactability

SAP Sales Cloud

Case management

Call center management

Help desk management

Contactability

SAP Sales Cloud

Lead management

Email marketing

Contactability

SAP Sales Cloud

Task management

Billing and invoicing management

Reporting

Contactability

SAP Sales Cloud

Forecasting

Pipeline visualization

Customizable reports

Contactability

SAP Sales Cloud

Custom fields

Custom objects

Scripting environment

Contactability

SAP Sales Cloud

Single sign-on capability

Role-based user permissions

Contactability

SAP Sales Cloud

Social data

Social engagement

Contactability

SAP Sales Cloud

Marketing automation

Compensation management

Contactability

SAP Sales Cloud

Mobile access

Pros

The software reporting system is really clean and works well and they are good at sending you leads.
Their customer service is also willing to work with you and they really tried to help me improve our ROI.
Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Capturing deal score
Submitting forecast
Updating next steps

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Verified User

Representative in Sales

Internet Company, 5001-10,000 employees

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Cons

Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
The software training videos were confusing to non technical users.
We encountered bugs with the use of Windows 10. Some of the futures were bugged.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Deal Scoring
Activity Tracking
Product Updates

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Benjamin Robertson

Manager Sales Operations

Celtra, Inc.Marketing and Advertising, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

SAP Sales Cloud 7.0

Based on 4 answers

I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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Alternatives Considered

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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We did not compare DataHug with any other system so I cannot comment on this

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Richard Massey

Sales Effectiveness Manager

SHAPE AustraliaConstruction, 201-500 employees

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Return on Investment

We got our people to become more open minded in trying new software and exploring options for automation.
Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
Once used correctly, we did have a large increase in the number of new clients that our office handled.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

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Positive - forecasting deals

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Verified User

Representative in Sales

Internet Company, 5001-10,000 employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Contactability

SAP Sales Cloud

Contactability

SAP Sales Cloud

Likelihood to Recommend

Contactability

SAP Sales Cloud

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Contactability

SAP Sales Cloud

Cons

Contactability

SAP Sales Cloud

Support Rating

Contactability

SAP Sales Cloud

Alternatives Considered

Contactability

SAP Sales Cloud

Return on Investment

Contactability

SAP Sales Cloud

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison