Conversica vs Salesloft

• Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
• Conversica is also useful in weeding out leads that are not strong.
• Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.

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• User-Interface: I think it has a great layout and is easy, friendly to use.
• Cadences: These make it super easy/efficient to organize your prospects and customers.
• Email: The email features are great which make it easier when you can have certain templates to choose from or snippets.

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• The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
• Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
• Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.

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• With great tools comes great responsibility - you NEED training and enablement for this tool.
• Being able to get a dialer phone number in a desired area is spotty, some of our major markets never have a number available in that area code.
• It'd be great if we could change the Person layouts - there's information that we'd like to display and we're limited to just showing a few custom fields.

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• We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
• Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.

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• Improved Productivity - saving time on admin duties like booking meetings or sending emails at the "right" times each week.
• Increased email responses - seeing when prospects open my emails and contacting them shortly after is a godsend, especially because there is a new Seismic integration that allows me to see how long they viewed supporting documents or proposals.
• Opportunity Tracking - the stages and tags that are under each person in SalesLoft allow me to review all of the actions I've taken with a prospect without having to dig through old email chains.

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