What users are saying about
57 Ratings
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Top Rated
340 Ratings
57 Ratings
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Score 6 out of 100

Keap

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Top Rated
340 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Sales Force Automation

    4.6

    Copper

    46%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 9/9 features

    Customer data management / contact management

    6.0
    60%
    18 Ratings
    N/A
    0 Ratings

    Workflow management

    3.3
    33%
    17 Ratings
    N/A
    0 Ratings

    Territory management

    5.0
    50%
    4 Ratings
    N/A
    0 Ratings

    Opportunity management

    5.6
    56%
    17 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.3
    83%
    18 Ratings
    N/A
    0 Ratings

    Contract management

    5.9
    59%
    9 Ratings
    N/A
    0 Ratings

    Quote & order management

    2.0
    20%
    7 Ratings
    N/A
    0 Ratings

    Interaction tracking

    4.4
    44%
    17 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    1.1
    11%
    7 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    3.5

    Copper

    35%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Case management

    2.9
    29%
    9 Ratings
    N/A
    0 Ratings

    Call center management

    3.3
    33%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    4.4
    44%
    7 Ratings
    N/A
    0 Ratings

    Marketing Automation

    2.9

    Copper

    29%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Lead management

    4.3
    43%
    15 Ratings
    N/A
    0 Ratings

    Email marketing

    1.4
    14%
    9 Ratings
    N/A
    0 Ratings

    CRM Project Management

    3.8

    Copper

    38%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Task management

    4.7
    47%
    18 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    1.7
    17%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    5.0
    50%
    16 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.3

    Copper

    63%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Forecasting

    5.6
    56%
    15 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    6.9
    69%
    17 Ratings
    N/A
    0 Ratings

    Customizable reports

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Customization

    5.1

    Copper

    51%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Custom objects

    4.9
    49%
    12 Ratings
    N/A
    0 Ratings

    Scripting environment

    4.1
    41%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    3.5
    35%
    8 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Copper

    84%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Single sign-on capability

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.0
    80%
    12 Ratings
    N/A
    0 Ratings

    Social CRM

    2.1

    Copper

    21%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Social data

    2.2
    22%
    12 Ratings
    N/A
    0 Ratings

    Social engagement

    2.0
    20%
    7 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    2.0

    Copper

    20%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Marketing automation

    3.0
    30%
    12 Ratings
    N/A
    0 Ratings

    Compensation management

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Platform

    7.2

    Copper

    72%

    Keap

    Feature Set Not Supported
    N/A
    Copper ranks higher in 1/1 features

    Mobile access

    7.2
    72%
    16 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    Copper

    Feature Set Not Supported
    N/A
    6.8

    Keap

    68%
    Keap (formerly Infusionsoft) ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.7
    77%
    49 Ratings

    Dynamic content

    N/A
    0 Ratings
    5.9
    59%
    46 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    2.0
    20%
    14 Ratings

    Landing pages

    N/A
    0 Ratings
    7.1
    71%
    113 Ratings

    A/B testing

    N/A
    0 Ratings
    6.0
    60%
    9 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.8
    68%
    105 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.2
    82%
    174 Ratings

    List management

    N/A
    0 Ratings
    8.7
    87%
    125 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.6
    86%
    48 Ratings

    Lead Management

    Copper

    Feature Set Not Supported
    N/A
    7.9

    Keap

    79%
    Keap (formerly Infusionsoft) ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    8.5
    85%
    124 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    6.9
    69%
    110 Ratings

    Data quality management

    N/A
    0 Ratings
    7.1
    71%
    111 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.1
    91%
    117 Ratings

    Campaign Management

    Copper

    Feature Set Not Supported
    N/A
    7.6

    Keap

    76%
    Keap (formerly Infusionsoft) ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.2
    82%
    72 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    7.0
    70%
    13 Ratings

    Social Media Marketing

    Copper

    Feature Set Not Supported
    N/A
    4.5

    Keap

    45%
    Keap (formerly Infusionsoft) ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    4.9
    49%
    14 Ratings

    Social profile integration

    N/A
    0 Ratings
    4.0
    40%
    14 Ratings

    Reporting & Analytics

    Copper

    Feature Set Not Supported
    N/A
    7.2

    Keap

    72%
    Keap (formerly Infusionsoft) ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.5
    65%
    54 Ratings

    Standard reports

    N/A
    0 Ratings
    7.9
    79%
    123 Ratings

    Custom reports

    N/A
    0 Ratings
    7.2
    72%
    114 Ratings

    Platform & Infrastructure

    Copper

    Feature Set Not Supported
    N/A
    6.2

    Keap

    62%
    Keap (formerly Infusionsoft) ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    7.9
    79%
    105 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    7.4
    74%
    91 Ratings

    Customizability

    N/A
    0 Ratings
    7.0
    70%
    116 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Attribute Ratings

    • Keap (formerly Infusionsoft) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    3.0

    Copper

    30%
    19 Ratings
    8.2

    Keap

    82%
    186 Ratings

    Likelihood to Renew

    Copper

    N/A
    0 Ratings
    7.5

    Keap

    75%
    38 Ratings

    Usability

    4.7

    Copper

    47%
    10 Ratings
    6.6

    Keap

    66%
    21 Ratings

    Availability

    Copper

    N/A
    0 Ratings
    9.1

    Keap

    91%
    11 Ratings

    Performance

    Copper

    N/A
    0 Ratings
    9.1

    Keap

    91%
    11 Ratings

    Support Rating

    2.8

    Copper

    28%
    12 Ratings
    7.6

    Keap

    76%
    28 Ratings

    In-Person Training

    Copper

    N/A
    0 Ratings
    8.6

    Keap

    86%
    5 Ratings

    Online Training

    Copper

    N/A
    0 Ratings
    9.5

    Keap

    95%
    5 Ratings

    Implementation Rating

    Copper

    N/A
    0 Ratings
    8.0

    Keap

    80%
    16 Ratings

    Product Scalability

    Copper

    N/A
    0 Ratings
    8.2

    Keap

    82%
    3 Ratings

    Likelihood to Recommend

    Copper

    It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
    Mark Caliendo | TrustRadius Reviewer

    Keap

    Keap is well suited for beginners of email marketing and most likely smaller companies as well. For someone who is new to the email marketing world, the click and drop features are easy to understand and use. They can also save their email broadcasts and create duplicates of them so it would save them time if they are doing things in a similar fashion. For example, if they have a monthly newsletter and want the format to be consistent they can just save the template and then reuse it over and over, just updating the info text and images. On the flip side, for those who have been in the email marketing world for longer or understand more coding Keap is not the best for them. They would be limited to how much customization they can create in their emails and find that it might not best suit their needs.
    Anonymous | TrustRadius Reviewer

    Pros

    Copper

    • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
    • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
    • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
    Anonymous | TrustRadius Reviewer

    Keap

    • Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
    • CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
    • Innovation - they were one of the first in the market and are still innovating to make the product better.
    Mandy Brasser | TrustRadius Reviewer

    Cons

    Copper

    • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
    • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
    • I am pleased using Copper and can't think of any other cons since implementation.
    Erik Viager | TrustRadius Reviewer

    Keap

    • Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
    • My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
    • The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.
    Samantha Bennett | TrustRadius Reviewer

    Pricing Details

    Copper

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month per user

    Copper Editions & Modules

    Edition
    Basic$25.001
    Professional$59.001
    Business$119.001
    1. per month per user
    Additional Pricing Details

    Keap

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $129 per month

    Keap Editions & Modules

    Edition
    Pro$129.001
    Max$199.001
    1. per month
    Additional Pricing Details
    All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.

    Likelihood to Renew

    Copper

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 7.5
    Based on 38 answers
    We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
    Tyler Guthrie | TrustRadius Reviewer

    Usability

    Copper

    Copper 4.7
    Based on 10 answers
    I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
    Jason Tenzer | TrustRadius Reviewer

    Keap

    Keap 6.6
    Based on 21 answers
    You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
    Stacey Stearns | TrustRadius Reviewer

    Reliability and Availability

    Copper

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 9.1
    Based on 11 answers
    There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
    Anonymous | TrustRadius Reviewer

    Performance

    Copper

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 9.1
    Based on 11 answers
    OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
    Clifford Jones | TrustRadius Reviewer

    Support Rating

    Copper

    Copper 2.8
    Based on 12 answers
    It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
    Ben J. Varghese | TrustRadius Reviewer

    Keap

    Keap 7.6
    Based on 28 answers
    Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Copper

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 8.6
    Based on 5 answers
    This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
    Clifford Jones | TrustRadius Reviewer

    Online Training

    Copper

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 9.5
    Based on 5 answers
    The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Copper

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 8.0
    Based on 16 answers
    Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
    Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

    Alternatives Considered

    Copper

    ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
    Scott Entwistle | TrustRadius Reviewer

    Keap

    Keap is definitely the strong leader in this space. As a Keap Certified Partner, our company has implemented Keap for over 500 customers. On occasion, customers come to use other tools such as Ontraport or ActiveCampaign. In all cases, they've been ecstatic with the benefits they get when moving to Keap.
    Tyler Garns | TrustRadius Reviewer

    Scalability

    Copper

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 8.2
    Based on 3 answers
    You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Copper

    • Speed to call leads has increased for us over 32%.
    • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
    • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
    Kelly Wasden | TrustRadius Reviewer

    Keap

    • I’ve generated leads and closed business with Keap non-stop since 2008
    • Keap notifies my team around the world when a lead, sale, or issue comes in
    • Keap automation does the work of at least two to three people 24/7 since 2008
    Wes Schaeffer | TrustRadius Reviewer

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