77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 77 reviews and ratings
PandaDoc
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
319 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 319 reviews and ratings
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Coupa
95%
23 Ratings
9.0
PandaDoc
90%
194 Ratings
Likelihood to Renew
Coupa
N/A
0 Ratings
7.9
PandaDoc
79%
14 Ratings
Usability
Coupa
N/A
0 Ratings
8.4
PandaDoc
84%
18 Ratings
Availability
Coupa
N/A
0 Ratings
9.0
PandaDoc
90%
3 Ratings
Performance
Coupa
N/A
0 Ratings
7.3
PandaDoc
73%
17 Ratings
Support Rating
Coupa
N/A
0 Ratings
7.7
PandaDoc
77%
20 Ratings
Implementation Rating
Coupa
N/A
0 Ratings
8.2
PandaDoc
82%
4 Ratings
Product Scalability
Coupa
N/A
0 Ratings
9.0
PandaDoc
90%
2 Ratings
Likelihood to Recommend
Coupa
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
PandaDoc
PandaDoc is a great document management tool for sales and marketing teams, but not for HR. If you have a CRM that integrates with PandaDoc, that makes it even more valuable. Our company really only needs about 10 licenses and we've invested in premium features that we need, but the HR team needs its own workspace to keep sensitive information confidential, which is another spend on top of what we're already spending. With a clunky UI, it didn't make sense to invest in a tool that will slow down our work, rather than speed it up.

Verified User
Director in Human Resources
Computer Software Company, 201-500 employeesPros
Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
PandaDoc
- Complete or modified access to the platform which reduces contract errors.
- Incentivize accuracy and empowers team members to help during spikes.
- Overcome obstacles by valid modification of contract.
- Reduces number of stalled or failed deals and increases CSI
- Provides accurate take of the tape for sales review post completion
National Sales and Customer Support at Cross-Sell
Cross-SellAutomotive, 11-50 employees
Cons
Coupa
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Verified User
Program Manager in Sales
Computer Software Company, 501-1000 employeesPandaDoc
- Analytics: some of the analytics are only available at the document level, i.e., which page someone looked at. I wish it was easier to see analytics on page views across documents
- User experience: not fully intuitive - as someone who has trained many people to use, it does require some initial learning curve
- Formatting: some of the numbering and lettering, especially subclauses in contracts, can be tricky or nonexistent
Co-Founder and COO
BallotReadyCivic & Social Organization, 11-50 employees
Pricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Coupa Editions & Modules
—
Additional Pricing Details
—PandaDoc
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
PandaDoc Editions & Modules
Edition
Free eSign | Free |
---|---|
Essentials | $192 |
Business | $492 |
Enterprise | Contact sales team |
- none
- per user/per month
- none
Additional Pricing Details
PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents, eSignatures, and users. Start your evaluation with a free 14-day trial. Talk to our sales team to find the best pricing solution for you and your team.Likelihood to Renew
Coupa
No score
No answers yet
No answers on this topic
PandaDoc
PandaDoc 7.9
Based on 14 answers
The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new

Verified User
Employee in Sales
Computer Software Company, 51-200 employeesUsability
Coupa
No score
No answers yet
No answers on this topic
PandaDoc
PandaDoc 8.4
Based on 18 answers
Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system.The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously.Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
Founder
HelpHouse.ioComputer Software, 11-50 employees
Reliability and Availability
Coupa
No score
No answers yet
No answers on this topic
PandaDoc
PandaDoc 9.0
Based on 3 answers
We haven't had any real issues regarding downtime as of yet.

Verified User
Account Manager in Sales
Telecommunications Company, 1-10 employeesPerformance
Coupa
No score
No answers yet
No answers on this topic
PandaDoc
PandaDoc 7.3
Based on 17 answers
The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.

Verified User
Manager in Sales
Computer Software Company, 51-200 employeesSupport Rating
Coupa
No score
No answers yet
No answers on this topic
PandaDoc
PandaDoc 7.7
Based on 20 answers
Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
Registered Storage Designer
Closet EnvyDesign, 1-10 employees
Implementation Rating
Coupa
No score
No answers yet
No answers on this topic
PandaDoc
PandaDoc 8.2
Based on 4 answers
good and straight forward

Verified User
Director in Sales
Internet Company, 11-50 employeesAlternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
PandaDoc

Verified User
Executive in Sales
Computer Software Company, 11-50 employeesScalability
Coupa
No score
No answers yet
No answers on this topic
PandaDoc
PandaDoc 9.0
Based on 2 answers
It's fully scalable as we have been using it more and more for complex documents and onboarding procedures.

Verified User
Account Manager in Sales
Telecommunications Company, 1-10 employeesReturn on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
PandaDoc
- PandaDoc has significantly improved our close rate. Before we would lose clients because the signature process wasn't clean enough.
- As the Senior Account Manager, I have saved hours and hours troubleshooting the contract signature process since using PandaDoc.
- TwentyThree.Five's customer experience has improved significantly due to the ease of PandaDoc's use.
Senior Account Manager
TwentyThree.FiveMarketing & Advertising, 1-10 employees