Coupa vs PandaDoc

• Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
• No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
• Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
• SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
• Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.

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• Complete or modified access to the platform which reduces contract errors.
• Incentivize accuracy and empowers team members to help during spikes.
• Overcome obstacles by valid modification of contract.
• Reduces number of stalled or failed deals and increases CSI
• Provides accurate take of the tape for sales review post completion

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• I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

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• Analytics: some of the analytics are only available at the document level, i.e., which page someone looked at. I wish it was easier to see analytics on page views across documents
• User experience: not fully intuitive - as someone who has trained many people to use, it does require some initial learning curve
• Formatting: some of the numbering and lettering, especially subclauses in contracts, can be tricky or nonexistent

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• It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
• Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
• Ease of use has led to mass adoption and more prompt processing of expenses

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• PandaDoc has significantly improved our close rate. Before we would lose clients because the signature process wasn't clean enough.
• As the Senior Account Manager, I have saved hours and hours troubleshooting the contract signature process since using PandaDoc.
• TwentyThree.Five's customer experience has improved significantly due to the ease of PandaDoc's use.

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