What users are saying about
Top Rated
52 Ratings
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Top Rated
182 Ratings
Top Rated
52 Ratings
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Score 6.9 out of 100

PandaDoc

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Top Rated
182 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

PandaDoc

It's well suited for tracking and sending documents that allow multiple employees to have individual voices. It's not an easy tool to use if you need to build a document from scratch. The mechanism to do this is not intuitive. Are there instructional videos available to show/help us learn the functionality as it currently exists?
Anonymous | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

PandaDoc

  • Drag and Drop builder - it's so easy to create templates and documents whilst still looking professional!
  • E-Signature is very handy and the fact you can forward permission for it is also great.
  • The analytics are helpful and being notified that a client has opened the proposal. The worry with email is whether it actually arrives in the inbox, but with PandaDoc there is no doubt.
Kevin Patrick | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

PandaDoc

  • Longer time when loading documents or creating them
  • We were dealing with some problems such as the period for which is the signature field valid
  • We would appreciate feature which would allow us list all documents by status
  • Resend the expired document
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.4
Based on 11 answers
The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
Anonymous | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.4
Based on 16 answers
Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system.The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously.Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
Carl Thaisen | TrustRadius Reviewer

Reliability and Availability

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.6
Based on 3 answers
We haven't had any real issues regarding downtime as of yet.
Anonymous | TrustRadius Reviewer

Performance

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.2
Based on 15 answers
As I mentioned earlier - performance is near perfect as I can create, send, adjust my documents. I love the tracking feature as well as I can tell when my documents have been seen and by whom. The only issue I have run into is with saving and formatting - occasionally the file document does not save with the newly assigned name or the content of the document does not stay formatted nicely.
Joanne Jordan | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.3
Based on 18 answers
Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
Melissa Veinotte | TrustRadius Reviewer

Implementation Rating

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.2
Based on 4 answers
good and straight forward
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

PandaDoc

We do use Zapier for our automation and have it connected to PandaDoc as well. This makes our life much easier since things flow automatically without further manual actions on our side. Also, we use Atlassian JIRA for our internal project management. It also helps us to structure our work.
bookingkit GmbH | TrustRadius Reviewer

Scalability

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.4
Based on 2 answers
It's fully scalable as we have been using it more and more for complex documents and onboarding procedures.
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

PandaDoc

  • It reduced the time invested in the preparation of quotes and proposals.
  • In some cases, the efficiency of creating documents conflicts with the lack of features like a good document editor.
  • The process for tracking proposals sent to customers is more efficient, providing excellent insights to the sales team.
Luis Cuevas | TrustRadius Reviewer

Screenshots

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Coupa Editions & Modules

Additional Pricing Details

PandaDoc

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

PandaDoc Editions & Modules

Edition
Free eSignFree
Essentials$192
Business$492
EnterpriseContact sales team
  1. per user/per month
Additional Pricing Details
PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents, eSignatures, and users. Start your evaluation with a free 14-day trial. Talk to our sales team to find the best pricing solution for you and your team.

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