What users are saying about
77 Ratings
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Top Rated
319 Ratings
77 Ratings
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Score 8 out of 100

PandaDoc

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Top Rated
319 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Coupa is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Coupa

95%
23 Ratings
9.0

PandaDoc

90%
194 Ratings

Likelihood to Renew

Coupa

N/A
0 Ratings
7.9

PandaDoc

79%
14 Ratings

Usability

Coupa

N/A
0 Ratings
8.4

PandaDoc

84%
18 Ratings

Availability

Coupa

N/A
0 Ratings
9.0

PandaDoc

90%
3 Ratings

Performance

Coupa

N/A
0 Ratings
7.3

PandaDoc

73%
17 Ratings

Support Rating

Coupa

N/A
0 Ratings
7.7

PandaDoc

77%
20 Ratings

Implementation Rating

Coupa

N/A
0 Ratings
8.2

PandaDoc

82%
4 Ratings

Product Scalability

Coupa

N/A
0 Ratings
9.0

PandaDoc

90%
2 Ratings

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

PandaDoc

PandaDoc is a great document management tool for sales and marketing teams, but not for HR. If you have a CRM that integrates with PandaDoc, that makes it even more valuable. Our company really only needs about 10 licenses and we've invested in premium features that we need, but the HR team needs its own workspace to keep sensitive information confidential, which is another spend on top of what we're already spending. With a clunky UI, it didn't make sense to invest in a tool that will slow down our work, rather than speed it up.
Anonymous | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

PandaDoc

  • Complete or modified access to the platform which reduces contract errors.
  • Incentivize accuracy and empowers team members to help during spikes.
  • Overcome obstacles by valid modification of contract.
  • Reduces number of stalled or failed deals and increases CSI
  • Provides accurate take of the tape for sales review post completion
Jeff Keeney | TrustRadius Reviewer

Cons

Coupa

  • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
Anonymous | TrustRadius Reviewer

PandaDoc

  • Analytics: some of the analytics are only available at the document level, i.e., which page someone looked at. I wish it was easier to see analytics on page views across documents
  • User experience: not fully intuitive - as someone who has trained many people to use, it does require some initial learning curve
  • Formatting: some of the numbering and lettering, especially subclauses in contracts, can be tricky or nonexistent
Aviva Rosman | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Coupa Editions & Modules

Additional Pricing Details

PandaDoc

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

PandaDoc Editions & Modules

Edition
Free eSignFree
Essentials$192
Business$492
EnterpriseContact sales team
  1. none
  2. per user/per month
  3. none
Additional Pricing Details
PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents, eSignatures, and users. Start your evaluation with a free 14-day trial. Talk to our sales team to find the best pricing solution for you and your team.

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 7.9
Based on 14 answers
The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
Anonymous | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.4
Based on 18 answers
Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system.The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously.Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
Carl Thaisen | TrustRadius Reviewer

Reliability and Availability

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 9.0
Based on 3 answers
We haven't had any real issues regarding downtime as of yet.
Anonymous | TrustRadius Reviewer

Performance

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 7.3
Based on 17 answers
The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.
Anonymous | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 7.7
Based on 20 answers
Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
Melissa Veinotte | TrustRadius Reviewer

Implementation Rating

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.2
Based on 4 answers
good and straight forward
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

PandaDoc

PandaDoc is cheaper, and that is probably the main benefit I can think of compared to DocuSign. DocuSign is a better-designed platform that, in our experience, does not cause as much frustration to our users. However, the price is the only off-putting part, hence why we have chosen PandaDoc.
Anonymous | TrustRadius Reviewer

Scalability

Coupa

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 9.0
Based on 2 answers
It's fully scalable as we have been using it more and more for complex documents and onboarding procedures.
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses
Jess Pramov | TrustRadius Reviewer

PandaDoc

  • PandaDoc has significantly improved our close rate. Before we would lose clients because the signature process wasn't clean enough.
  • As the Senior Account Manager, I have saved hours and hours troubleshooting the contract signature process since using PandaDoc.
  • TwentyThree.Five's customer experience has improved significantly due to the ease of PandaDoc's use.
Gage Milligan | TrustRadius Reviewer

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