Criterion HCM vs UKG Pro | TrustRadius

What users are saying about

Score 1.6 out of 10

Based on 3 reviews and ratings

Score 8.3 out of 10

Based on 1233 reviews and ratings

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Feature Rating Comparison

Criterion HCM

UKG Pro

Employee demographic data

Employment history

Workflow for transfers, promotions, pay raises, etc.

Job profiles and administration

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

Criterion HCM

UKG Pro

Pay calculation

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Support for external payroll vendors

Reimbursement management

Criterion HCM

UKG Pro

Approval workflow

Balance details

Annual carry-forward and encashment

Criterion HCM

UKG Pro

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

Criterion HCM

UKG Pro

New hire portal

Manager tracking tools

Criterion HCM

UKG Pro

Tracking of all physical assets

Criterion HCM

UKG Pro

Report builder

Pre-built reports

Ability to combine HR data with external data

Criterion HCM

UKG Pro

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

Criterion HCM

UKG Pro

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

Criterion HCM

UKG Pro

Create succession plans/pools

Candidate ranking

Candidate search

Candidate development

Criterion HCM

UKG Pro

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

changes in pay rates
rehiring employees
payroll calculations
assisting with PTO accruals

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

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UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company

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Management Trainee, Human Resources

Melaleuca:The Wellness CompanyConsumer Goods, 5001-10,000 employees

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Cons

payroll reports
state filing of W-2s
support
implementation
employees access to W-2

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

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Supervisors have difficulty with the time off approvals. It's not intuitive. Would like to see an interactive time off calendar that allows them to view approved, pending, canceled and rejected requests and also to approve/reject requests from the calendar.
Timesheets do not display daily hours in terms of regular and OT. It just lists the total number of hours worked. It would be helpful if it would break it down to regular and OT on the timesheet itself. Makes it easier for supervisors when reviewing and approving timecards.
In the Employee Admin/My Employees list, it would be nice if the default view was active employees only. Most of the time that is what people want to see. There are far less times that we try to view termed employees.
When employees use the mobile app and try to access their timecards, it diverts them to the web version and they have to log in a second time. It would be nice to have an app that they could access all that information in a single location.

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Jackie Marchand

Accounting Clerk

Poydras HomeHealth, Wellness and Fitness, 51-200 employees

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Likelihood to Renew

Criterion HCM 1.0

Based on 1 answer

We are changing to another payroll/HR vendor.

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

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UKG Pro 9.6

Based on 189 answers

We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product

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HR/Payroll Specialist

Hampton AffiliatesPaper & Forest Products, 1001-5000 employees

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Usability

Criterion HCM 1.0

Based on 1 answer

too many instances of errors, unable to access program/time sheets

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

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UKG Pro 7.8

Based on 115 answers

Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.

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Payroll Manager

Hostmark Hospitality GroupHospitality, 1001-5000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

UKG Pro 7.6

Based on 127 answers

In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.

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Jack Klott, SHRM-SCP

VP Human Resources

Independent BankBanking, 501-1000 employees

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Performance

No score

No answers yet

No answers on this topic

UKG Pro 8.3

Based on 482 answers

Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.

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HRIS Sr. Director

Community Health SystemsHospital & Health Care, 10,001+ employees

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Support Rating

Criterion HCM 1.0

Based on 1 answer

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

UKG Pro 7.5

Based on 785 answers

I have always had quick response times from UKG.The support staff has always been very knowledgeable and will to assist.They like to help you with your issue and show you how to correct if needed again.They also provide articles and step by step instruction if necessary.I am a very hands on person. They will help by explaining what and why, which is a big deal to me

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Deborah Van Dyke

Payroll Manager

NovaresAutomotive, 501-1000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

UKG Pro 8.9

Based on 82 answers

I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.

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HR Admin and Systems Coordinator

Spurs Sports & EntertainmentSports, 201-500 employees

View all 82 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

UKG Pro 7.9

Based on 194 answers

I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.

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Payroll/HRIS Manager

PLH GroupConstruction, 1001-5000 employees

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Implementation Rating

Criterion HCM 1.0

Based on 1 answer

Had to continually repeat our information. Kept getting us confused with another client.

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

UKG Pro 7.6

Based on 151 answers

UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through

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Staci Drilling,SPHR, SHRM-SCP

Director of Human Resources and Risk Management

Goode Company RestaurantsRestaurants, 201-500 employees

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Alternatives Considered

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.

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Sr HRIS Analyst

Cardinal Glass Industries, Inc.Glass, Ceramics & Concrete, 5001-10,000 employees

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Scalability

No score

No answers yet

No answers on this topic

UKG Pro 8.3

Based on 88 answers

The UltiPro HRMS platform offers Flexibility & Accessibility. We are able to add a component company to our existing profile with ease. UltiPro provides a step-by-step guide to component company implementation. The process was flawless!the HRMS homepage is customizable. We place a large amount of data on our HRMS homepage for employees to view and print, regardless of their location, as long as they have internet access. The Human Resources Department no longer prints and distribute Employee Handbooks, Policies & Procedures, and Group Health SPDs, as this information is available on HRMS.

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HRMS/Payroll Manager

Georgia Farm BureauInsurance, 1001-5000 employees

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Return on Investment

does not impact our ROI

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.

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Victoria Tourangeau

HRIS Coordinator

Brockton Area Multi Services IncNon-profit Organization Management, 1001-5000 employees

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Screenshots

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See All (5) UKG Pro Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

Criterion HCM

UKG Pro

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