Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Criterion HCM
Score 1.0 out of 10
N/A
N/AN/A
UKG Pro
Score 8.1 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
Criterion HCMUKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Criterion HCMUKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Criterion HCMUKG Pro
Top Pros
Top Cons
Features
Criterion HCMUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
UKG Pro
8.1
763 Ratings
Employee demographic data5.01 Ratings8.6694 Ratings
Employment history5.01 Ratings8.5722 Ratings
Workflow for transfers, promotions, pay raises, etc.6.01 Ratings8.0687 Ratings
Job profiles and administration00 Ratings8.3698 Ratings
Organizational charting00 Ratings7.6609 Ratings
Organization and location management00 Ratings8.0622 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.9491 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
UKG Pro
8.5
709 Ratings
Pay calculation5.01 Ratings8.9674 Ratings
Off-cycle/On-Demand payment5.01 Ratings8.7199 Ratings
Benefit plan administration5.01 Ratings7.9613 Ratings
Direct deposit files5.01 Ratings9.0668 Ratings
Salary revision and increment management5.01 Ratings8.6543 Ratings
Support for external payroll vendors00 Ratings8.4313 Ratings
Reimbursement management00 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
UKG Pro
7.8
531 Ratings
Approval workflow4.01 Ratings7.9477 Ratings
Balance details4.01 Ratings7.7499 Ratings
Annual carry-forward and encashment00 Ratings7.6412 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
UKG Pro
8.5
757 Ratings
View and generate pay and benefit information4.01 Ratings8.8732 Ratings
Update personal information4.01 Ratings8.9736 Ratings
View company policy documentation00 Ratings8.6527 Ratings
Employee recognition00 Ratings7.6269 Ratings
View job history00 Ratings8.8720 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Criterion HCM
1.0
1 Ratings
UKG Pro
8.0
522 Ratings
New hire portal1.01 Ratings8.1519 Ratings
Manager tracking tools00 Ratings7.9419 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Criterion HCM
-
Ratings
UKG Pro
7.1
180 Ratings
Tracking of all physical assets00 Ratings7.1180 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Criterion HCM
-
Ratings
UKG Pro
7.0
696 Ratings
Report builder00 Ratings7.3676 Ratings
Pre-built reports00 Ratings7.6688 Ratings
Ability to combine HR data with external data00 Ratings6.3467 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Criterion HCM
-
Ratings
UKG Pro
7.5
354 Ratings
Corporate goal setting00 Ratings7.8273 Ratings
Individual goal setting00 Ratings7.7336 Ratings
Line-of sight-visibility00 Ratings7.1235 Ratings
Performance tracking00 Ratings7.6312 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Criterion HCM
-
Ratings
UKG Pro
8.0
433 Ratings
Performance plans00 Ratings8.0386 Ratings
Performance improvement plans00 Ratings7.7305 Ratings
Review status tracking00 Ratings8.1408 Ratings
Review reminders00 Ratings8.2371 Ratings
Multiple review frequency00 Ratings8.2314 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Criterion HCM
-
Ratings
UKG Pro
7.2
174 Ratings
Create succession plans/pools00 Ratings7.0144 Ratings
Candidate ranking00 Ratings7.2152 Ratings
Candidate search00 Ratings7.4150 Ratings
Candidate development00 Ratings7.1142 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Criterion HCM
-
Ratings
UKG Pro
8.1
428 Ratings
Job Requisition Management00 Ratings8.1410 Ratings
Company Website Posting00 Ratings8.8394 Ratings
Publish to Social Media00 Ratings8.0312 Ratings
Job Search Site Posting00 Ratings8.2367 Ratings
Duplicate Candidate Prevention00 Ratings7.2304 Ratings
Applicant Tracking00 Ratings8.5394 Ratings
Notifications and Alerts00 Ratings7.9365 Ratings
User Ratings
Criterion HCMUKG Pro
Likelihood to Recommend
1.0
(1 ratings)
8.3
(886 ratings)
Likelihood to Renew
1.0
(1 ratings)
9.8
(191 ratings)
Usability
1.0
(1 ratings)
7.9
(184 ratings)
Availability
-
(0 ratings)
9.4
(131 ratings)
Performance
-
(0 ratings)
8.5
(479 ratings)
Support Rating
1.0
(1 ratings)
8.2
(783 ratings)
In-Person Training
-
(0 ratings)
9.9
(85 ratings)
Online Training
-
(0 ratings)
8.8
(199 ratings)
Implementation Rating
1.0
(1 ratings)
9.0
(154 ratings)
Configurability
-
(0 ratings)
8.7
(148 ratings)
Ease of integration
-
(0 ratings)
8.0
(126 ratings)
Product Scalability
-
(0 ratings)
9.2
(92 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(106 ratings)
Vendor pre-sale
-
(0 ratings)
9.2
(92 ratings)
User Testimonials
Criterion HCMUKG Pro
Likelihood to Recommend
Criterion
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
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UKG
UKG is less appropriate for small-mid size businesses. The cost of the product makes it difficult for me to recommend the product to smaller organizations. For the rest, I would say that UKG greatly helps organize processes and workflows for businesses. It is a great tool for managers and employees alike
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Pros
Criterion
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Read full review
UKG
  • The applicant tracking system for UKG is very robust and easy to use.
  • The onboarding system for UKG is very easy to use, ties between the ATS and core systems, and works closely with E-Verify.
  • The time and time off modules are very user friendly and easy for staff to learn.
Read full review
Cons
Criterion
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Read full review
UKG
  • Indeed Easy Apply Integration - has been down for a long time due to issues, but it makes it difficult because this is a useful feature that we have to manually add applicants to positions.
  • Recruiting Gateway - there are issues with re-hiring previous employees and hiring current interns because the email is always linked to the organization's email if hired in the system. No easy way to do this.
  • More features in the Recruiting Gateway - it would be nice to have more options for moving candidates around and creating a way to send mass emails to a pool of applicants created.
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Likelihood to Renew
Criterion
We are changing to another payroll/HR vendor.
Read full review
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
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Usability
Criterion
too many instances of errors, unable to access program/time sheets
Read full review
UKG
We are functioning very well with almost all UKG Products. We continuously look for other areas we can use the system to increase efficiencies in our processes. UKG Pro has been very instrumental in putting HR in a position to have a seat at the table when business decisions are made, and data is needed to support new projects.
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Reliability and Availability
Criterion
No answers on this topic
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
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Performance
Criterion
No answers on this topic
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
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Support Rating
Criterion
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
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UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
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In-Person Training
Criterion
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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Online Training
Criterion
No answers on this topic
UKG
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
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Implementation Rating
Criterion
Had to continually repeat our information. Kept getting us confused with another client.
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UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
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Alternatives Considered
Criterion
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
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UKG
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
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Scalability
Criterion
No answers on this topic
UKG
Read full review
Return on Investment
Criterion
  • does not impact our ROI
Read full review
UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
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