What users are saying about
3 Ratings
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Top Rated
1233 Ratings
3 Ratings
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Score 1.6 out of 100

UKG Pro

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Top Rated
1233 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Criterion HCM

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Anonymous | TrustRadius Reviewer

UKG Pro

I think UKG is user-friendly, especially on the core side. The UTM/Timesheet side is very involved and sometimes it's hard for me to find what I'm looking for in the [setup]. This is because I personally don't work on the timesheet side as much as the rest of my team. The good news is that I [can] always easily get help from UKG by submitting a ticket; then someone reaches out via email or by phone to drill down on the needs at hand and offer options.
Wendy Thompson | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Criterion HCM
5.3
UKG Pro
8.0
Employee demographic data
Criterion HCM
5.0
UKG Pro
8.5
Employment history
Criterion HCM
5.0
UKG Pro
7.9
Workflow for transfers, promotions, pay raises, etc.
Criterion HCM
6.0
UKG Pro
8.1
Job profiles and administration
Criterion HCM
UKG Pro
8.3
Organizational charting
Criterion HCM
UKG Pro
7.3
Organization and location management
Criterion HCM
UKG Pro
8.1
Compliance data (COBRA, OSHA, etc.)
Criterion HCM
UKG Pro
7.9

Payroll Management

Criterion HCM
5.0
UKG Pro
8.3
Pay calculation
Criterion HCM
5.0
UKG Pro
8.6
Off-cycle/On-Demand payment
Criterion HCM
5.0
UKG Pro
7.8
Benefit plan administration
Criterion HCM
5.0
UKG Pro
8.0
Direct deposit files
Criterion HCM
5.0
UKG Pro
8.9
Salary revision and increment management
Criterion HCM
5.0
UKG Pro
8.3
Support for external payroll vendors
Criterion HCM
UKG Pro
8.2
Reimbursement management
Criterion HCM
UKG Pro
8.0

Leave and Attendance Management

Criterion HCM
4.0
UKG Pro
7.5
Approval workflow
Criterion HCM
4.0
UKG Pro
7.5
Balance details
Criterion HCM
4.0
UKG Pro
7.7
Annual carry-forward and encashment
Criterion HCM
UKG Pro
7.2

Employee Self Service

Criterion HCM
4.0
UKG Pro
8.3
View and generate pay and benefit information
Criterion HCM
4.0
UKG Pro
8.7
Update personal information
Criterion HCM
4.0
UKG Pro
8.9
View company policy documentation
Criterion HCM
UKG Pro
8.1
Employee recognition
Criterion HCM
UKG Pro
7.7
View job history
Criterion HCM
UKG Pro
8.4

Onboarding

Criterion HCM
1.0
UKG Pro
8.6
New hire portal
Criterion HCM
1.0
UKG Pro
8.8
Manager tracking tools
Criterion HCM
UKG Pro
8.4

Asset Management

Criterion HCM
UKG Pro
6.3
Tracking of all physical assets
Criterion HCM
UKG Pro
6.3

HR Reporting

Criterion HCM
UKG Pro
7.5
Report builder
Criterion HCM
UKG Pro
7.7
Pre-built reports
Criterion HCM
UKG Pro
7.8
Ability to combine HR data with external data
Criterion HCM
UKG Pro
7.1

Performance and Goals

Criterion HCM
UKG Pro
7.7
Corporate goal setting
Criterion HCM
UKG Pro
7.4
Individual goal setting
Criterion HCM
UKG Pro
8.1
Line-of sight-visibility
Criterion HCM
UKG Pro
7.4
Performance tracking
Criterion HCM
UKG Pro
7.9

Performance Management

Criterion HCM
UKG Pro
7.8
Performance plans
Criterion HCM
UKG Pro
7.8
Performance improvement plans
Criterion HCM
UKG Pro
7.5
Review status tracking
Criterion HCM
UKG Pro
8.1
Review reminders
Criterion HCM
UKG Pro
7.7
Multiple review frequency
Criterion HCM
UKG Pro
7.9

Succession Planning

Criterion HCM
UKG Pro
7.0
Create succession plans/pools
Criterion HCM
UKG Pro
6.9
Candidate ranking
Criterion HCM
UKG Pro
7.2
Candidate search
Criterion HCM
UKG Pro
7.2
Candidate development
Criterion HCM
UKG Pro
6.9

Recruiting / ATS

Criterion HCM
UKG Pro
7.7
Job Requisition Management
Criterion HCM
UKG Pro
7.7
Company Website Posting
Criterion HCM
UKG Pro
8.4
Publish to Social Media
Criterion HCM
UKG Pro
7.4
Job Search Site Posting
Criterion HCM
UKG Pro
7.9
Duplicate Candidate Prevention
Criterion HCM
UKG Pro
6.9
Applicant Tracking
Criterion HCM
UKG Pro
8.1
Notifications and Alerts
Criterion HCM
UKG Pro
7.7

Pros

Criterion HCM

  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
  • The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
  • UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
Jeremy Johnson | TrustRadius Reviewer

Cons

Criterion HCM

  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Anonymous | TrustRadius Reviewer

UKG Pro

  • Supervisors have difficulty with the time off approvals. It's not intuitive. Would like to see an interactive time off calendar that allows them to view approved, pending, canceled and rejected requests and also to approve/reject requests from the calendar.
  • Timesheets do not display daily hours in terms of regular and OT. It just lists the total number of hours worked. It would be helpful if it would break it down to regular and OT on the timesheet itself. Makes it easier for supervisors when reviewing and approving timecards.
  • In the Employee Admin/My Employees list, it would be nice if the default view was active employees only. Most of the time that is what people want to see. There are far less times that we try to view termed employees.
  • When employees use the mobile app and try to access their timecards, it diverts them to the web version and they have to log in a second time. It would be nice to have an app that they could access all that information in a single location.
Jackie Marchand | TrustRadius Reviewer

Likelihood to Renew

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
We are changing to another payroll/HR vendor.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 9.6
Based on 189 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
too many instances of errors, unable to access program/time sheets
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.8
Based on 115 answers
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
Juan Osegueda | TrustRadius Reviewer

Reliability and Availability

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.6
Based on 127 answers
In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Performance

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.3
Based on 482 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Christi Wehby | TrustRadius Reviewer

Support Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.5
Based on 785 answers
I have always had quick response times from UKG.The support staff has always been very knowledgeable and will to assist.They like to help you with your issue and show you how to correct if needed again.They also provide articles and step by step instruction if necessary.I am a very hands on person. They will help by explaining what and why, which is a big deal to me
Deborah Van Dyke | TrustRadius Reviewer

In-Person Training

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.9
Based on 82 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.9
Based on 194 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Had to continually repeat our information. Kept getting us confused with another client.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.6
Based on 151 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

Criterion HCM

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Aaron White | TrustRadius Reviewer

Scalability

Return on Investment

Criterion HCM

  • does not impact our ROI
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
Victoria Tourangeau | TrustRadius Reviewer

Screenshots

Pricing Details

Criterion HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Criterion HCM
1.0
UKG Pro
8.5

Likelihood to Renew

Criterion HCM
1.0
UKG Pro
9.6

Usability

Criterion HCM
1.0
UKG Pro
7.8

Reliability and Availability

Criterion HCM
UKG Pro
7.6

Performance

Criterion HCM
UKG Pro
8.3

Support Rating

Criterion HCM
1.0
UKG Pro
7.5

In-Person Training

Criterion HCM
UKG Pro
8.9

Online Training

Criterion HCM
UKG Pro
7.9

Implementation Rating

Criterion HCM
1.0
UKG Pro
7.6

Scalability

Criterion HCM
UKG Pro
8.3

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