Likelihood to Recommend Darwinbox provides multiple functions and features related to Human resources and I Like the best where it maintains Attendance records and employees smartly. Darwinbox helps us to brings all the organization level activity on one platform which helps the management to take the crucial decisions. Sometimes it hangs and does not function properly due to an internet connectivity issue.
Read full review I have been very pleased with the responsiveness of technical support and the treatment that we receive from all of our UKG contacts. UKG meets all of our business needs in a decentralized, multistate organization. We plan to continue moving additional functionality to UKG to minimize additional platforms and enhance the associate experience.
Read full review Pros Maintaining Attendance from payroll with HR. Employees self portal to ask for PTO or to check hours. User Interface is user friendly for our employees. Read full review Support—UKG support, from the Account Managers to CSMs to Ready Support, is amazing. They are always willing to help! Documentation—UKG has built-in online documentation, which is a live, easy-to-use version of a very lengthy manual. Ease of use- the system is intuitive, easy to train others to use. Read full review Cons The UI is very buggy at times Some of the process flows need improvement such as being able to save the draft at the time of performance reviews Better report generation Read full review We have had ongoing issues with our accruals. Auto generate timesheets in the "Team Timesheets" view. Granting manager access is cumbersome - access needs to be given in multiple places. The sync between Pro and Ready in my opinion is terrible and needs much improvement. Auto assign Employee Time Zones based on work location. Read full review Likelihood to Renew We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Read full review Usability It overall helps me with applying for holidays and shows how many holidays I have left, whether it's an earned leave or casual leave, and even tells what all are the upcoming holidays. It helps me to read the firm's documentation and helps in writing things for my appraisal cycle, It even tells the performance and the tasks in my queue.
Read full review I like the payroll and HR functions for employee data and benefits management. However, we still have not implemented the ATS and performance management modules, and we need to get this rolling as soon as possible. I can't provide accurate feedback on all areas.
Read full review Reliability and Availability The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Read full review Performance We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Read full review Support Rating If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
Read full review In-Person Training Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Read full review Online Training Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.
Read full review Implementation Rating Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Read full review Alternatives Considered Darwinbox helps to maintain all the things at one platform and easy to use too. It provide better usability compared with Moday.com. Darwinbox provides more functionality compared with
monday.com . It is also user friendly as well. All the things we are getting one platform and on one place.
Read full review Very well. It is the most user-friendly system. The level of customer support from UKG is helpful. Having many options to engage support is helpful, like the ERM and the Krew Manager. Reporting can be made less complex, but once you learn it, it is not so bad.
Read full review Scalability Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Read full review Return on Investment The ability to view the organization structure and functional structure for the entire company. One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps. Read full review This is basic, but we finally know how many employees we have! It sounds ridiculous, but prior to UKG Ready we were on a payroll system that's reports were only as accurate as the last payroll cycle, so they were always 2 weeks behind and static. UKG Ready allows for realtime, daily reporting of information. We are able to get salary data for our various locations to be able to compare them to each other, as well as across our "competitors" and external competition. The data provided allows us to be able to understand the trends at individual locations including attrition, advancement, raise information, and other data points that we haven't historically done comparisons on We can see the demographic and geographical information for our employees and the benefits that they elect Read full review ScreenShots