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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Datasite Diligence Virtual Data Room

    Score9.7 out of 10
    N/ADatasite Diligence is a sell-side virtual data room, a secure online repository for sharing confidential documents during transactions. The platform supports document review, collaboration, and monitoring of deal activity.N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Datasite Diligence Virtual Data RoomZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Datasite Diligence Virtual Data RoomZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Datasite Diligence Virtual Data RoomZoho Assist
    Considered Both Products
    Datasite
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    52 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    36 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    52 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    27 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    Datasite Diligence Virtual Data RoomZoho Assist
    Remote Administration
    Comparison of Remote Administration features of Datasite Diligence Virtual Data Room and Zoho Assist
    Feature
    Datasite Diligence Virtual Data Room
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    Datasite Diligence Virtual Data RoomZoho Assist
    Small Businesses
    No answers on this topic
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    No answers on this topic
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Datasite Diligence Virtual Data RoomZoho Assist
    Likelihood to Recommend
    9.7
    (55 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    9.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (53 ratings)
    8.7
    (14 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (3 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    9.0
    (1 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Datasite Diligence Virtual Data RoomZoho Assist
    Likelihood to Recommend
    Datasite
    Datasite is well suited for organizing large quantities of a variety of documents into folders. It is not as well suited for Xcel, which generally requires downloading in order to review, but there are quick preview options for Word and PDF items.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Datasite
    • User-friendly interface. We download datarooms for a single deal over 30+ times per deal (as the dataroom gets updated), so the interface being easy to access / navigate is extremely important.
    • Features: Datasite Diligence Virtual Data Room gives great tools beyond just downloading a dataroom. Easy notifications when something gets downloaded, two factor authentication, ability to search data room or filter for recently uploaded files, etc.
    • Organization: A lot of data rooms do not allow you to keep organized file paths. When you download a dataroom it often looses all the index folder names. Datasite Diligence Virtual Data Room keeps files extremely organized and is always available.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Datasite
    • Major feature I noticed in other datarooms that's missing in Datasite Diligence Virtual Data Room is bulk download feature. I can select multiple files/folders under a parent folder, however, I would like to be able to download selected files/folders from among multiple folders.
    • Another feature I'd love to see is a "New*" menu item in Q&A, just like we have in the Documents section correctly. I know I can still use the date to filter the latest answered questions, but having the "New" option makes it a lot easier to do a quick filter. My idea is that this option will show all activity that I haven't looked at since my last login, irrespective of date.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Datasite
    It is my go to data room provider and I am super comfortable using it. I don't think I would want to use anything else since I can't trust them like I can trust Datasite
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Datasite
    It's easy to manoeuvre across. And you can just use the search bar at the top to find specific files, so you don't have to search through all the folders. Relevant in a big deal with lots of workstreams, such as CDD, FDD, ODD, RDD.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    Datasite
    Great customer service and prompt responses to requests.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Datasite
    Files download and upload very quickly.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Datasite
    Customer service has always solved my issues in a relatively short period of time.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Datasite
    Excellent product and resource.
    Incentivized
    Read full review
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Datasite
    While the other players might offer certain additional features over the Datasite Diligence Virtual Data Room, the cost justification does not exist for any of those features. A secure data room at the cost of offering that is provided and the level of security functions make it at par with the other competitors and hence a go to choice for any organisation's requirements
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Scalability
    Datasite
    There is a bulk download, and it appears there is a bulk upload which makes it easier to get multiple files onto the platform when needed.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Professional Services
    Datasite
    As a professional services provider that leverages Datasite Diligence Virtual Data Room, Datasite is very helpful and useful.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Datasite
    • Allows my organization to quickly identify new data that has been uploaded in order to quickly communicate status to clients.
    • No limits on number of files or file sizes which make it a great tool for any deal, large or small.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Datasite Diligence Virtual Data Room Screenshots

    Screenshot of Analytics - For tracking deal progress from every angleScreenshot of Q&A - Bringing order to a cumbersome processScreenshot of Redaction - For redacting (and unredacting) with confidenceScreenshot of Search - Navigate projects with intelligence assistanceScreenshot of Blueflame AI Assistant - Unlock insights and accelerate your dealScreenshot of Mobile - Keep things moving while on the go

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics