What users are saying about
8 Ratings
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Score 7.7 out of 100
31 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Datto RMM

Datto is probably suited best for providers that are starting out or don't care much about client satisfaction. Hardware failures should be the exception, not the rule. It is the other way around with Datto products. They have horrible support and management [in my experience] and really don't want to solve any problems. I used their File Protection service as well as their Workplace service, both were abysmal failures [in my opinion]. The file protection failed within two weeks of installation and could never be resolved. Workplace worked 50% of the time, the app crashed the other 50% of the time. New Dell PowerEdge with Windows 2019 so no, the hardware was not an issue.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
Anonymous | TrustRadius Reviewer

Pros

Datto RMM

  • Monitoring
  • Patch Management
  • Remote control
  • Scripting management
Pablo Magliola | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
  • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
  • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
Steve Ricketts | TrustRadius Reviewer

Cons

Datto RMM

  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • I would really like the Dark Mode they have been promising on their roadmap for some time
  • The ability to have multiple technicians connect to a splashtop session would be nice
  • The ability to configure all splashtop settings through the main console would be helpful
Anonymous | TrustRadius Reviewer

Usability

Datto RMM

No score
No answers yet
No answers on this topic

NinjaOne (formerly NinjaRMM)

NinjaOne (formerly NinjaRMM) 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Support Rating

Datto RMM

No score
No answers yet
No answers on this topic

NinjaOne (formerly NinjaRMM)

NinjaOne (formerly NinjaRMM) 9.7
Based on 8 answers
NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.
Jon Quincy | TrustRadius Reviewer

Alternatives Considered

Datto RMM

Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need in there without the need to create, script or figure it out for yourself. If you can't find exactly what you're looking for, you'll very likely find something that can be easily copied and modified to your needs.Integration with both Autotask and ConnectWise Manage for two-way ticketing and asset management works seamlessly.
Pablo Magliola | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
Anonymous | TrustRadius Reviewer

Return on Investment

Datto RMM

  • I lost a client because of numerous hardware failures
  • I had a client that lost data because the Datto backup didn't work
  • I've spent more money in the implementation of Datto because of all the issues than my ROI for at least a year.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • Ninja allows us to run without active directory which is a very positive impact on ROI
  • The lack of all the Apple tools we need is a negative impact on ROI as we have to invest time or other tools to accomplish tasks we could with Ninja
  • Ninja includes Teamviewer which is a powerful remote management tool by itself
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Datto RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Datto RMM Editions & Modules

Additional Pricing Details

NinjaOne (formerly NinjaRMM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaOne (formerly NinjaRMM) Editions & Modules

Edition
Pay-as-you-go$3.001
  1. per device per month
Additional Pricing Details

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