Datto RMM vs. NinjaOne

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Datto RMM
Score 7.3 out of 10
N/A
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.N/A
NinjaOne
Score 9.1 out of 10
N/A
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A
Pricing
Datto RMMNinjaOne
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Datto RMMNinjaOne
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
More Pricing Information
Community Pulse
Datto RMMNinjaOne
Considered Both Products
Datto RMM
Chose Datto RMM
The user interface from Datto RMM is great and the demo looked good.

The moment we got it in our hands it was nothing but problems for us.
NinjaOne
Chose NinjaOne
Datto RMM is a good product. However, I feel through the evaluation process that it was easier for me to use NinjaOne. NinjaOne is also a more cost effective solution compared to Datto RMM. Both are very good products, however, cost and ease of use were the two main factors …
Chose NinjaOne
We have used many RMM providers and the UI, cost and experience has all been better with NinjaOne.

Datto wasn’t able to improve anything in the three years that we use them, in fact they were sold to and immediately started trying to sell us the other services they had.
Chose NinjaOne
NinjaOne feels like a smaller company, and I mean that in a good way. Their support is quick and helpful and because of our size we are escalated directly to their level 2 support. Our account manager is eager to assist and get ideas/issues to the right people and put those …
Chose NinjaOne
NinjaOne feels like it is way beyond its competitors. Their UI is fantastic, with the exception of no Dark Mode. It is very responsive and easy to navigate. Also, NinjaOne bills monthly with no contract commitment. This makes it much more accessible to smaller and medium-sized …
Chose NinjaOne
Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've …
Features
Datto RMMNinjaOne
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Datto RMM
1.0
1 Ratings
151% below category average
NinjaOne
-
Ratings
Virtualization monitoring1.01 Ratings00 Ratings
IT Asset Discovery1.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Datto RMM
1.0
1 Ratings
152% below category average
NinjaOne
9.1
43 Ratings
21% above category average
Remote monitoring1.01 Ratings9.040 Ratings
Network device monitoring1.01 Ratings7.838 Ratings
Activity Monitoring1.01 Ratings8.726 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Datto RMM
1.0
1 Ratings
152% below category average
NinjaOne
8.7
42 Ratings
17% above category average
Patch Management1.01 Ratings9.041 Ratings
Policy-based automation1.01 Ratings9.042 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Datto RMM
1.0
1 Ratings
149% below category average
NinjaOne
-
Ratings
Attended device access1.01 Ratings00 Ratings
Unattended device access1.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access1.01 Ratings00 Ratings
Multiple-display support1.01 Ratings00 Ratings
Multiple concurrent sessions1.01 Ratings00 Ratings
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Datto RMMNinjaOne
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Medium-sized Companies
Action1
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Score 9.5 out of 10
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Score 9.5 out of 10
Enterprises
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Score 8.5 out of 10
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User Ratings
Datto RMMNinjaOne
Likelihood to Recommend
1.1
(6 ratings)
9.3
(49 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(2 ratings)
Usability
1.0
(1 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
9.1
(5 ratings)
User Testimonials
Datto RMMNinjaOne
Likelihood to Recommend
Kaseya
It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.
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NinjaOne
I like the constant development most. We now have MDM for all of the tablets and phones, which is great for a lot of the point of sale devices where they aren't necessarily logged into the device with a M365 account for Intune management. We like the NinjaOne remote tool over Splashtop or other remote software we've seen. It just works and has nice integration for printing, and file access without remoting onto the PC. The same goes for being able to run command line or PowerShell without removing the user from his or her session. It is unobtrusive to the end users.
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Pros
Kaseya
  • Script jobs are easy to write up and quick to push out.
  • It gathers a lot of data regarding the machine.
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NinjaOne
  • Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
  • Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
  • OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
  • Support: NinjaOne support is always very prompt and helpful.
  • Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
  • Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
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Cons
Kaseya
  • The Splashtop streamer in the Remote Tools breaks frequently
  • The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there
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NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
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Likelihood to Renew
Kaseya
No answers on this topic
NinjaOne
I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.
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Usability
Kaseya
In my opinion, Datto RMM fails at almost everything you throw at it.
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NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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Support Rating
Kaseya
No answers on this topic
NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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Alternatives Considered
Kaseya
Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless and, well profitable. Datto products are nearly impossible to implement out of the box and even after months of customization, their RMM products were terrible.
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NinjaOne
For ease of use NinjaOne seems to be easiest to get up and running and just how they present everything seems easier than the other solutions we looked at and then bottom line was it had the features we wanted and the price was very reasonable compared to the other vendors.
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Return on Investment
Kaseya
  • It has reduced our support costs significantly
  • Allowed us to add great value to our service offering
  • Documentation became easier as it allowed us to standardize configurations across multiple sites
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NinjaOne
  • Seeing as how we are a remote/hybrid workforce, using NinjaOne has saved us hundreds of hours in remote management.
  • If we did not use Ninja and then migrated to using Ninja, it would pay for itself in one or two months for a whole years worth of costs!
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ScreenShots

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring