Dialpad Talk vs Grasshopper

• Recordings- Dialpad Talk has a great feature that we can customize and allows us to analyze every interaction.
• AI Transcription- Dialpad also identifies [which] words are being used during the calls, and lead us to a better logging of each call.
• Dialbot- It is a bot that helps you when something is requiring your attention. As a supervisor, this a tool that I use every day.

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• Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
• Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
• Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.

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• The setup instructions were a little challenging.
• It would be more convenient to have the voicemail greeting easier to access, rather than in the Account Settings....or have the account settings easier to access.
• It would be nice to have a voicemail setting so a greeting with a timer to switch from that greeting back to the default greeting. Sometimes I have a greeting that states "I'll be in meetings offsite and not be able to return calls until the next day". I'd like that to expire at 5pm and my default greeting used.

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• There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
• Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
• This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.

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• Dialpad is a relatively cheap and easy way to spin up a business phone number. For that, I think it had an overall positive effect on the company because it gave a decent alternative to going deep into landline business solutions (which are expensive and complicated).
• Dialpad had a negative effect on my business because when I traveled or was OOO (which is sometimes frequently), I had to use my personal number to call anyone. It muddled the line between personal and work and created some disorganization in my process.

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• Grasshopper has been positive overall because it is inexpensive and agile/easy to use
• Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
• Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls

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