Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
$20
per user/per month
Grasshopper
Score 8.7 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Dialpad is leaps and bounds ahead of where Grasshopper was last time I used them (3+ years ago). Grasshopper suffered from dropped calls and terribly choppy audio, and often had phone calls or voicemails that never came in at all. The best comparison between the two platforms …
Twilio can do one-man shows for one second of programming, but not great for SMBs if you have no use of its additional powerful features, as there is additional programming required to set up.
Integration and ability to click to dial. Cost was the biggest reason. Google Voice wasn't robust enough for us, but Grasshopper was getting too pricey.
Dialpad is more customizable, higher quality audio, and integrates with HubSpot very well. The only other one that integrated with HubSpot, I believe, was Aircall