What users are saying about
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Top Rated
256 Ratings
86 Ratings

Dialpad Talk

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Top Rated
256 Ratings
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Score 8.3 out of 100
86 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Cloud PBX

    Dialpad Talk

    Feature Set Not Supported
    N/A
    9.7

    Grasshopper

    97%
    Grasshopper ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.5
    95%
    23 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    24 Ratings

    User templates

    N/A
    0 Ratings
    10.0
    100%
    19 Ratings

    Call reports

    N/A
    0 Ratings
    9.5
    95%
    33 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.5
    95%
    34 Ratings

    Call Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    9.6

    Grasshopper

    96%
    Grasshopper ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.3
    93%
    47 Ratings

    Call recording

    N/A
    0 Ratings
    9.5
    95%
    22 Ratings

    Call park

    N/A
    0 Ratings
    9.7
    97%
    12 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    36 Ratings

    Message alerts

    N/A
    0 Ratings
    9.3
    93%
    43 Ratings

    VoIP system collaboration

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.0

    Grasshopper

    80%
    Grasshopper ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Mobile apps

    Dialpad Talk

    Feature Set Not Supported
    N/A
    9.0

    Grasshopper

    90%
    Grasshopper ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    35 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    29 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Grasshopper is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    Dialpad Talk

    90%
    150 Ratings
    8.0

    Grasshopper

    80%
    56 Ratings

    Likelihood to Renew

    9.1

    Dialpad Talk

    91%
    1 Rating

    Grasshopper

    N/A
    0 Ratings

    Usability

    8.7

    Dialpad Talk

    87%
    18 Ratings
    6.0

    Grasshopper

    60%
    1 Rating

    Support Rating

    6.6

    Dialpad Talk

    66%
    71 Ratings
    8.7

    Grasshopper

    87%
    83 Ratings

    Likelihood to Recommend

    Dialpad Talk

    Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
    Ryan Helder | TrustRadius Reviewer

    Grasshopper

    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Julliana Reyes | TrustRadius Reviewer

    Pros

    Dialpad Talk

    • Manages the calls that need to be returned.
    • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
    • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.
    Anonymous | TrustRadius Reviewer

    Grasshopper

    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    David Renberg | TrustRadius Reviewer

    Cons

    Dialpad Talk

    • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
    • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
    • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
    Matt Halleck | TrustRadius Reviewer

    Grasshopper

    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Trisha Miller | TrustRadius Reviewer

    Pricing Details

    Dialpad Talk

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Dialpad Talk Editions & Modules

    Edition
    Standard$20.001
    Pro$30.001
    EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    Grasshopper

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Grasshopper Editions & Modules

    Edition
    Solo$291
    Partner$491
    Small Business$891
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Dialpad Talk

    Dialpad Talk 9.1
    Based on 1 answer
    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
    Anonymous | TrustRadius Reviewer

    Grasshopper

    No score
    No answers yet
    No answers on this topic

    Usability

    Dialpad Talk

    Dialpad Talk 8.7
    Based on 18 answers
    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
    Gregg Skala | TrustRadius Reviewer

    Grasshopper

    Grasshopper 6.0
    Based on 1 answer
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Matthew Gardner | TrustRadius Reviewer

    Support Rating

    Dialpad Talk

    Dialpad Talk 6.6
    Based on 71 answers
    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
    Anonymous | TrustRadius Reviewer

    Grasshopper

    Grasshopper 8.7
    Based on 83 answers
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Diane Helbig | TrustRadius Reviewer

    Alternatives Considered

    Dialpad Talk

    I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
    Gina Yfarraguerri | TrustRadius Reviewer

    Grasshopper

    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

    Return on Investment

    Dialpad Talk

    • Positive- better work/life balance therefore better retention rates and employee happiness
    • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
    • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

    Grasshopper

    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Courtney Mudd | TrustRadius Reviewer

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