What users are saying about
Dialpad Talk
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Top Rated
256 Ratings
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Based on 256 reviews and ratings
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 86 reviews and ratings
Feature Set Ratings
Cloud PBX
Dialpad Talk
Feature Set Not Supported
N/A
9.7
Grasshopper
97%
Grasshopper ranks higher in 5/5 features
Grasshopper ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
9.5
95%
23 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
10.0
100%
24 Ratings
User templates
N/A
0 Ratings
10.0
100%
19 Ratings
Call reports
N/A
0 Ratings
9.5
95%
33 Ratings
Directory of employee names
N/A
0 Ratings
9.5
95%
34 Ratings
Call Management
Dialpad Talk
Feature Set Not Supported
N/A
9.6
Grasshopper
96%
Grasshopper ranks higher in 5/5 features
Grasshopper ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
9.3
93%
47 Ratings
Call recording
N/A
0 Ratings
9.5
95%
22 Ratings
Call park
N/A
0 Ratings
9.7
97%
12 Ratings
Call screening
N/A
0 Ratings
10.0
100%
36 Ratings
Message alerts
N/A
0 Ratings
9.3
93%
43 Ratings
VoIP system collaboration
Dialpad Talk
Feature Set Not Supported
N/A
8.0
Grasshopper
80%
Grasshopper ranks higher in 4/4 features
Grasshopper ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
7.9
79%
3 Ratings
Audio conferencing
N/A
0 Ratings
7.7
77%
7 Ratings
Video screen sharing
N/A
0 Ratings
8.2
82%
3 Ratings
Instant messaging
N/A
0 Ratings
8.0
80%
9 Ratings
Mobile apps
Dialpad Talk
Feature Set Not Supported
N/A
9.0
Grasshopper
90%
Grasshopper ranks higher in 2/2 features
Grasshopper ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
9.0
90%
35 Ratings
Mobile app for Android
N/A
0 Ratings
9.0
90%
29 Ratings
Attribute Ratings
- Dialpad Talk is rated higher in 2 areas: Likelihood to Recommend, Usability
- Grasshopper is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.0
Dialpad Talk
90%
150 Ratings
8.0
Grasshopper
80%
56 Ratings
Likelihood to Renew
9.1
Dialpad Talk
91%
1 Rating
Grasshopper
N/A
0 Ratings
Usability
8.7
Dialpad Talk
87%
18 Ratings
6.0
Grasshopper
60%
1 Rating
Support Rating
6.6
Dialpad Talk
66%
71 Ratings
8.7
Grasshopper
87%
83 Ratings
Likelihood to Recommend
Dialpad Talk
Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
Client Services Associate
Steward Wealth StrategiesFinancial Services, 11-50 employees
Grasshopper
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Partner and Attorney
Bailey Reyes, PLLCLaw Practice, 1-10 employees
Pros
Dialpad Talk
- Manages the calls that need to be returned.
- Sends a recording of the voicemail to the correct email so an agent can review it and call back.
- Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.

Verified User
Employee in Customer Service
Higher Education Company, 1-10 employeesGrasshopper
- I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
- I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
- The cost is very reasonable for the value added to our company.
Broker/Owner
Foundation RealtyReal Estate, 1-10 employees
Cons
Dialpad Talk
- I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
- As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
- Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
IT Admin / Marketing / Etc.
Roto-Rooter of Northern MichiganConsumer Services, 11-50 employees
Grasshopper
- It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
- Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
- Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
President
Sunset TravelLeisure, Travel & Tourism, 1-10 employees
Pricing Details
Dialpad Talk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Dialpad Talk Editions & Modules
Edition
Standard | $20.001 |
---|---|
Pro | $30.001 |
Enterprise | Contact sales team |
- per user/per month
- none
Additional Pricing Details
—Grasshopper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$29 per month
Grasshopper Editions & Modules
Edition
Solo | $291 |
---|---|
Partner | $491 |
Small Business | $891 |
- per month
Additional Pricing Details
—Likelihood to Renew
Dialpad Talk
Dialpad Talk 9.1
Based on 1 answer
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great

Verified User
Manager in Sales
Consumer Goods Company, 51-200 employeesGrasshopper
No score
No answers yet
No answers on this topic
Usability
Dialpad Talk
Dialpad Talk 8.7
Based on 18 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Computer and Information Systems Manager
Neuco, Inc.Wholesale, 51-200 employees
Grasshopper
Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Co-Founder
RouteThisComputer Software, 11-50 employees
Support Rating
Dialpad Talk
Dialpad Talk 6.6
Based on 71 answers
- Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
- The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
- We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

Verified User
Administrator in Corporate
Insurance Company, 11-50 employeesGrasshopper
Grasshopper 8.7
Based on 83 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Business Advisor
Seize This DayManagement Consulting, 1-10 employees
Alternatives Considered
Dialpad Talk
I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
Head of RTA for New Contracts
SpotOnInformation Technology & Services, 1001-5000 employees
Grasshopper
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Founder/CEO
Gig Gear LLCMusic, 1-10 employees
Return on Investment
Dialpad Talk
- Positive- better work/life balance therefore better retention rates and employee happiness
- Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
- Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
High Peformance Buildings Project Manager
Resilient Buildings Group, Inc.Renewables & Environment, 11-50 employees
Grasshopper
- It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
- It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
- It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Director of Human Resources
Influence & Co.Marketing and Advertising, 51-200 employees