Digital River vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Digital River
Score 3.0 out of 10
N/A
Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.N/A
TeamViewer
Score 8.5 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$299
per year
Pricing
Digital RiverTeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Digital RiverTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Digital RiverTeamViewer
Features
Digital RiverTeamViewer
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Digital River
5.6
3 Ratings
33% below category average
TeamViewer
-
Ratings
Product catalog & listings2.03 Ratings00 Ratings
Product management2.03 Ratings00 Ratings
Bulk product upload10.02 Ratings00 Ratings
Branding5.03 Ratings00 Ratings
Mobile storefront5.03 Ratings00 Ratings
Product variations7.03 Ratings00 Ratings
Website integration5.03 Ratings00 Ratings
Visual customization5.03 Ratings00 Ratings
CMS9.52 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Digital River
7.4
3 Ratings
3% below category average
TeamViewer
-
Ratings
Abandoned cart recovery9.82 Ratings00 Ratings
Checkout user experience5.03 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Digital River
5.0
3 Ratings
50% below category average
TeamViewer
-
Ratings
eCommerce security5.03 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Digital River
6.9
3 Ratings
11% below category average
TeamViewer
-
Ratings
Promotions & discounts9.82 Ratings00 Ratings
Personalized recommendations6.02 Ratings00 Ratings
SEO5.02 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Digital River
8.2
2 Ratings
2% above category average
TeamViewer
-
Ratings
Multi-site management2.01 Ratings00 Ratings
Order processing9.82 Ratings00 Ratings
Inventory management10.01 Ratings00 Ratings
Shipping10.01 Ratings00 Ratings
Custom functionality9.32 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Digital River
-
Ratings
TeamViewer
8.5
44 Ratings
1% above category average
Role-based user permissions00 Ratings8.544 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Digital River
-
Ratings
TeamViewer
8.4
530 Ratings
1% above category average
File transfer00 Ratings8.7498 Ratings
Instant message00 Ratings8.6458 Ratings
Access to sleeping/powered-off computers00 Ratings7.3350 Ratings
Session record00 Ratings8.3358 Ratings
Annotations00 Ratings7.9123 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Digital River
-
Ratings
TeamViewer
7.9
31 Ratings
1% above category average
Third-party software integrations00 Ratings7.931 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Digital River
-
Ratings
TeamViewer
8.4
54 Ratings
7% above category average
Attended device access00 Ratings9.153 Ratings
Unattended device access00 Ratings8.450 Ratings
Mobile device access00 Ratings7.747 Ratings
Virtual device access00 Ratings8.344 Ratings
Multiple-display support00 Ratings8.245 Ratings
Multiple concurrent sessions00 Ratings8.344 Ratings
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Digital RiverTeamViewer
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Score 10.0 out of 10
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Shopify Plus
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Score 9.1 out of 10
Action1
Action1
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IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
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User Ratings
Digital RiverTeamViewer
Likelihood to Recommend
3.0
(7 ratings)
8.7
(557 ratings)
Likelihood to Renew
8.3
(4 ratings)
10.0
(64 ratings)
Usability
8.0
(1 ratings)
9.1
(57 ratings)
Availability
-
(0 ratings)
9.1
(5 ratings)
Performance
-
(0 ratings)
9.1
(5 ratings)
Support Rating
-
(0 ratings)
9.7
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(4 ratings)
Implementation Rating
-
(0 ratings)
8.9
(119 ratings)
Configurability
-
(0 ratings)
9.1
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(5 ratings)
Vendor post-sale
-
(0 ratings)
8.5
(5 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(5 ratings)
User Testimonials
Digital RiverTeamViewer
Likelihood to Recommend
Digital River
Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
Read full review
TeamViewer
I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.
Read full review
Pros
Digital River
  • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
  • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
  • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
Read full review
TeamViewer
  • It is secure and eliminates the need for VPN for remote users.
  • It offers a 2FA to insure that security is strong for our system.
  • Can save time with file transfer syncs for labels, batches and other files.
  • It supports multi device and cross platform usage within our warehouse.
Read full review
Cons
Digital River
  • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
  • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
Read full review
TeamViewer
  • With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
  • With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
  • The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer
Read full review
Likelihood to Renew
Digital River
N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
Read full review
TeamViewer
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
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Usability
Digital River
No answers on this topic
TeamViewer
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
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Reliability and Availability
Digital River
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Digital River
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Digital River
No answers on this topic
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
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In-Person Training
Digital River
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
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Online Training
Digital River
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Implementation Rating
Digital River
No answers on this topic
TeamViewer
TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
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Alternatives Considered
Digital River
We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
Read full review
TeamViewer
TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
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Scalability
Digital River
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Digital River
  • Definitely positive impact in local markets
  • Positive impact in email marketing
  • Some positive experience with tailoring it for our business objectives
Read full review
TeamViewer
It took about 3 months.
  • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
  • Remotely accessing devices in our office allows employees to stay productive while working from home.
  • TeamViewer helps us to collaborate with other firms for projects we're doing.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.