What users are saying about
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Top Rated
399 Ratings
5 Ratings

DocuSign

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Top Rated
399 Ratings
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Score 8.9 out of 100
5 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

DocuSign

Where several of our companies facilities are located, we are very remote on military bases. So, using regular postal service to get our paperwork out wasn't a good option and was very time-consuming. It also wasn't very secure or a 'sure thing' that the paperwork would get to where it needed to go. So, DocuSign is a HUGE timesaver and money saver. Our parents can't come to our site, so we needed an efficient way to get our paperwork signed within our legal timeframe without being near the recipients. DocuSign fit the bill, and we love it!
Michele Roy | TrustRadius Reviewer

GetAccept

GetAccept is good for sending out contracts, editing pre-designed templates, sending presentations and adding a video touch. It integrates with the Google Suite and Salesforce. GetAccept is decent at capturing additional contacts who view and provides real-time notifications/chat with recipients of documents. Our rep is very personable, shares best practices and cares about his customers. GetAccept is not great for sending large files--need to compress, and not great for expiring anything other than a signable contract.
Anonymous | TrustRadius Reviewer

Pros

DocuSign

  • DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
  • DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
  • DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
Kenneth Hess | TrustRadius Reviewer

GetAccept

  • Connects easily to Salesforce.
  • App notifications help me see engagements in real-time.
  • It's easy to make changes to the order of slides in presentations within GetAccept.
Anonymous | TrustRadius Reviewer

Cons

DocuSign

  • DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
  • We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
  • The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
Ben Lachman | TrustRadius Reviewer

GetAccept

  • Mobile Experience
  • Making Edits
Scotty Hunt | TrustRadius Reviewer

Likelihood to Renew

DocuSign

DocuSign 10.0
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

GetAccept

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 8.8
Based on 10 answers
I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.
Renaud Renvoye | TrustRadius Reviewer

GetAccept

No score
No answers yet
No answers on this topic

Support Rating

DocuSign

DocuSign 9.0
Based on 48 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

GetAccept

GetAccept 9.5
Based on 2 answers
The Customer Support team was responsive. I typically submitted questions while I was using the app and via the web. The FAQ support base was alright. I cannot recall a time when I used that as opposed to connecting with a rep. I believe all communication was via email. Dalius was great at soliciting feedback. I particularly valued him offering support for best practices as it related to more strategic ways to use GetAccept.
Anonymous | TrustRadius Reviewer

Implementation Rating

DocuSign

DocuSign 9.5
Based on 5 answers
Maybe conduct a survey or review a year's worth of contracts and documents to better target everyone who will need access
Ann M. Frank | TrustRadius Reviewer

GetAccept

No score
No answers yet
No answers on this topic

Alternatives Considered

DocuSign

I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to large scale corporate, legal and professional departments.
Olivia Crellin | TrustRadius Reviewer

GetAccept

DocuSign provides the same level of functionality as GetAccept, but with a smaller, more attentive customer service team. Due to their size, I believe GetAccept can pivot quicker and configure themselves more easily to fit our organization's individual needs. DocuSign is really big, and a company that size will most likely not extoll a lot of effort for a small company like ours.
Scotty Hunt | TrustRadius Reviewer

Return on Investment

DocuSign

  • In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
  • More than half our deals are executed electronically which saves time in the car, paper and hassle.
Amanda Kraft | TrustRadius Reviewer

GetAccept

  • By being able to chat while they're in the document allows me to proactively answer questions and close deals faster.
  • Being able to see when they are in a document and how often they are in helps with my outreach.
Anonymous | TrustRadius Reviewer

Pricing Details

DocuSign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GetAccept

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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