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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign

    Score8.7 out of 10
    N/ADocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

    $15

    per month

    OpenText Core Email Threat Protection

    Score7.5 out of 10
    N/AOpenText Core Email Threat Protection defends inbound, outbound, and internal email from phishing, ransomware, and email compromise. The solution combines capabilities of the former Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) and AppRiver.N/A
    Pricing
    DocuSignOpenText Core Email Threat Protection
    Editions & Modules
    Personal
    $15
    per month
    Real Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per month
    Standard
    $40
    per month
    Business Pro
    $60
    per month
    Advanced Solutions
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    DocuSignOpenText Core Email Threat Protection
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DocuSignOpenText Core Email Threat Protection
    Considered Both Products
    DocuSign
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    85%
    Would buy again
    79 Answers
    69%
    Would buy again
    9 Answers
    Delivers good value for the price
    84%
    Delivers good value for the price
    66 Answers
    85%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    82 Answers
    77%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    62 Answers
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    87%
    Implementation went as expected
    67 Answers
    100%
    Implementation went as expected
    12 Answers
    Features
    DocuSignOpenText Core Email Threat Protection
    Secure Email Gateway
    Comparison of Secure Email Gateway features of DocuSign and OpenText Core Email Threat Protection
    Feature
    DocuSign
    -
    Ratings
    OpenText Core Email Threat Protection
    7.7
    9 Ratings
    9% below category average
    Anti-malware00 Ratings10.07 Ratings
    Customizability00 Ratings5.38 Ratings
    Data Loss Protection00 Ratings9.05 Ratings
    Threat Detection00 Ratings7.39 Ratings
    Sandboxing00 Ratings7.06 Ratings
    End-to-End Encryption00 Ratings10.09 Ratings
    Management Tools00 Ratings5.49 Ratings
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    DocuSignOpenText Core Email Threat Protection
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    BoldSign, by Syncfusion
    Score10 out of 10
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    OneSpan Sign
    Score9.6 out of 10
    Sophos Email
    Score9.1 out of 10
    Enterprises
    Conga Sign
    Score8.7 out of 10
    Microsoft Exchange
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSignOpenText Core Email Threat Protection
    Likelihood to Recommend
    9.0
    (161 ratings)
    6.4
    (60 ratings)
    Likelihood to Renew
    7.0
    (12 ratings)
    10.0
    (2 ratings)
    Usability
    8.5
    (19 ratings)
    7.0
    (29 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (46 ratings)
    8.3
    (27 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuSignOpenText Core Email Threat Protection
    Likelihood to Recommend
    DocuSign
    This product is well suited in the use case that I provided before: when it comes to onboarding employees and providing a clear channel for decision making for human resources, this is an excellent tool to accomplish that. I would say the weak points is when you have back and forth communication with users that it might seem a little redundant to have that back and forth communication in that scenario.
    Incentivized
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    OpenText
    I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.
    Incentivized
    Read full review
    Pros
    DocuSign
    • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
    • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
    • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
    • The recipient can save the document after signing, so they too have their own electronic copy for their records
    Incentivized
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    OpenText
    • Makes it easy for those receiving emails to create an account and retrieve the email.
    • Peace of mind knowing emails are secure, and can be tracked.
    • Monitoring inbound email threats is easy.
    • Support has been very quick resolving or explaining support tickets I've created.
    Incentivized
    Read full review
    Cons
    DocuSign
    • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
    • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
    • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
    Incentivized
    Read full review
    OpenText
    • The admin interface seems a bit shabby. It's time for a refresher course.
    • Being able to modify our own security word without having to contact Zix.
    • Users may not enjoy needing to log in to access messages through the secure site.
    Incentivized
    Read full review
    Likelihood to Renew
    DocuSign
    I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
    Incentivized
    Read full review
    OpenText
    It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.
    Incentivized
    Read full review
    Usability
    DocuSign
    Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
    Incentivized
    Read full review
    OpenText
    It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.
    Incentivized
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    Reliability and Availability
    DocuSign
    It does not go down. I have had zero issues with DocuSign, approaching 4 years.
    Incentivized
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    OpenText
    No answers on this topic
    Performance
    DocuSign
    Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
    Incentivized
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    OpenText
    No answers on this topic
    Support Rating
    DocuSign
    I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
    Incentivized
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    OpenText
    AppRiver's support from our perspective replaces the Microsoft365 Support we typically would have to receive from Microsoft by ticket. Instead, AppRiver supports us by phone, live chat, or email. Being able to get a hold of someone quickly makes a huge difference, especially when an issue is urgent and we can't wait hours or days for a response from Microsoft.
    Incentivized
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    Online Training
    DocuSign
    Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
    Incentivized
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    OpenText
    No answers on this topic
    Implementation Rating
    DocuSign
    Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
    Read full review
    OpenText
    No answers on this topic
    Alternatives Considered
    DocuSign
    There has never been anything that we could really compare to Docusign. We have tried sending documents in a PDF version, but that was not nearly as efficient. DocuSign saves your signature in the system and uses that as it goes through your documents.
    Incentivized
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    OpenText
    Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter
    Incentivized
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    Scalability
    DocuSign
    In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
    Incentivized
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    OpenText
    No answers on this topic
    Return on Investment
    DocuSign
    • Less paper use, faster signature times, less time standing at the printer/scanner to send documents to yourself
    • Security over your signature! Security over your company's signature and authorization to approve projects, cash flow etc
    • Love audit trails and the seamless tracking of the status of the document
    Incentivized
    Read full review
    OpenText
    • Protecting patient information
    • Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
    • Pretty easy to use if you don't make many customizations to it.
    Incentivized
    Read full review
    ScreenShots

    DocuSign Screenshots

    Product screenshotProduct screenshotProduct screenshot