TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dropbox Business

    Score8.6 out of 10
    N/ADropbox Business expands on the company's cloud storage service by providing additional features, such as lost file recovery for an extended period, integration with popular office suites (e.g. Office 365), the Dropbox Paper collaboration extension, two-factor authentication (2FA) and single sign-on (SSO), tiered administrator controls and granular permission sharing, remote device wipe, API, and other features of use to larger groups and businesses.

    $15

    per month

    Highfive (discontinued)

    Score6.6 out of 10
    N/AHighfive was a web conferencing platform acquired by Dialpad in 2020. Its functionality became part of the now obsolete Dialpad Meetings, the functionality of which is now contained in Dialpad Connect.N/A
    Pricing
    Dropbox BusinessHighfive (discontinued)
    Editions & Modules
    Standard
    $15
    per user/per month
    Advanced
    $25
    per user/per month
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Dropbox BusinessHighfive (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dropbox BusinessHighfive (discontinued)
    Considered Both Products
    Dropbox
    No answer on this topic
    Discontinued Products
    Chose Highfive (discontinued)
    Zoom is the winner of the space in my mind. It has all the features I want, works reliably, and the price is okay. Skype is a dumpster fire, has definite failures, and is a nightmare to admin. Hangouts is only suited to small companies and lacks recording, which is crucial.
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    52 Answers
    93%
    Would buy again
    37 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    49 Answers
    94%
    Delivers good value for the price
    34 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    53 Answers
    90%
    Happy with the feature set
    36 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    41 Answers
    97%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    44 Answers
    100%
    Implementation went as expected
    33 Answers
    Features
    Dropbox BusinessHighfive (discontinued)
    File Sharing & Management
    Comparison of File Sharing & Management features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    9.0
    123 Ratings
    7% above category average
    Highfive (discontinued)
    -
    Ratings
    Versioning9.096 Ratings00 Ratings
    Video files9.0107 Ratings00 Ratings
    Audio files9.1100 Ratings00 Ratings
    Document collaboration9.0113 Ratings00 Ratings
    Access control9.1120 Ratings00 Ratings
    File search8.9119 Ratings00 Ratings
    Device sync8.6117 Ratings00 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    9.0
    122 Ratings
    4% above category average
    Highfive (discontinued)
    -
    Ratings
    User and role management9.0109 Ratings00 Ratings
    File organization9.1119 Ratings00 Ratings
    Device management9.0102 Ratings00 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    9.1
    120 Ratings
    5% above category average
    Highfive (discontinued)
    -
    Ratings
    Performance9.1120 Ratings00 Ratings
    Reliability9.1120 Ratings00 Ratings
    Storage Reports9.188 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Highfive (discontinued)
    7.8
    27 Ratings
    1% below category average
    High quality audio00 Ratings8.527 Ratings
    High quality video00 Ratings8.626 Ratings
    Low bandwidth requirements00 Ratings6.323 Ratings
    Mobile support00 Ratings7.922 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Highfive (discontinued)
    8.4
    25 Ratings
    6% above category average
    Desktop sharing00 Ratings8.825 Ratings
    Whiteboards00 Ratings8.04 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Highfive (discontinued)
    7.7
    26 Ratings
    6% below category average
    Calendar integration00 Ratings7.219 Ratings
    Meeting initiation00 Ratings6.825 Ratings
    Integrates with social media00 Ratings8.05 Ratings
    Record meetings / events00 Ratings7.79 Ratings
    Slideshows00 Ratings9.09 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Highfive (discontinued)
    7.5
    12 Ratings
    7% below category average
    Live chat00 Ratings7.712 Ratings
    Audience polling00 Ratings6.01 Ratings
    Q&A00 Ratings8.76 Ratings
    Online Events Security
    Comparison of Online Events Security features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Highfive (discontinued)
    6.1
    17 Ratings
    28% below category average
    User authentication00 Ratings6.216 Ratings
    Participant roles & permissions00 Ratings6.314 Ratings
    Confidential attendee list00 Ratings5.86 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Dropbox Business and Highfive (discontinued)
    Feature
    Dropbox Business
    -
    Ratings
    Highfive (discontinued)
    8.9
    53 Ratings
    19% above category average
    Video conferencing00 Ratings8.832 Ratings
    Audio conferencing00 Ratings9.253 Ratings
    Video screen sharing00 Ratings8.825 Ratings
    Instant messaging00 Ratings8.717 Ratings
    Best Alternatives
    Dropbox BusinessHighfive (discontinued)
    Small Businesses
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Apple iCloud
    Score8.4 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    ownCloud
    Score9.2 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dropbox BusinessHighfive (discontinued)
    Likelihood to Recommend
    8.6
    (123 ratings)
    7.6
    (83 ratings)
    Likelihood to Renew
    5.0
    (4 ratings)
    4.0
    (1 ratings)
    Usability
    9.0
    (19 ratings)
    10.0
    (1 ratings)
    Availability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (15 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (27 ratings)
    7.7
    (39 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Dropbox BusinessHighfive (discontinued)
    Likelihood to Recommend
    Dropbox
    Everywhere as aforementioned it is well suited ... The largest and most appropriate... A business can never ever have too many locations of its data stored. This option allows my company to have our data stored in one location and everyone works it in real time whereas the updates go in "Real time" no matter who is working that file. This is the most awesome trick of the entire program not to mention that I can see everything that Bobbiesue is working on out west at the same time pull another activity report to see if indeed Peggy logged in for work from home at 2p yesterday as she stated she did. Its a check and balance for small businesses such as ours that runs on the honor system for telework employees. At this time, there just is not any less appropriate!
    Read full review
    Discontinued Products
    The free version I would absolutely recommend, we've had some great use out of it for the past few years. Presenting, sharing screen, the conference line and some other features are all free. If we did need more analytics and more features, perhaps making it easier for the potential customer to share screen, we might re-start the search and we'd potentially rate UberConference lower, but for the free version it's been great for us.
    Incentivized
    Read full review
    Pros
    Dropbox
    • It enables us to share documents and workflow to all employees for whom access is allowed regardless of where in the world they may be located.
    • Dropbox Business provides a means to safely store our documents without having to have physical copies.
    • Dropbox also allows for easy organization of our documents in folders and such in the system.
    Incentivized
    Read full review
    Discontinued Products
    • I appreciate being able to select a local phone number: it adds credibility and convenience for in-market clients/prospects.
    • I like being able to customize the hold music. One of our employees wrote and produced custom hold music for Anvil, which generates discussion and engagement as an ice-breaker.
    • The screen sharing is easy-to-use and is far more reliable than in the past. Prospects and clients do not have to download any app to make it work properly.
    Incentivized
    Read full review
    Cons
    Dropbox
    • I deeply dislike the navigation. I find it very clunky and hard and not intuitive. A few years ago Dropbox redesigned its navigation and I'm frequently at a loss to figure out where to access the option I need.
    • It should be quicker and easier to figure out how to send a file. I wish I could do that from the drop-down menu in my taskbar under the Dropbox logo.
    • I wish I had the option under the same drop-down menu in my taskbar under the Dropbox logo to go to where the files are on my laptop, which I find much easier to navigate.
    Incentivized
    Read full review
    Discontinued Products
    • Can be very laggy - I have been part of screen share conferences where the connection keeps dropping.
    • Call quality is not always the best.
    • Limited functionality - this cannot be your all-in-one go-to conferencing solution because there are no video call capabilities.
    Incentivized
    Read full review
    Likelihood to Renew
    Dropbox
    Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost. Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.
    Incentivized
    Read full review
    Discontinued Products
    UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
    Incentivized
    Read full review
    Usability
    Dropbox
    Well-designed, smart, packed with functionality without being overwhelming—Dropbox knows what they are doing and they do it well. They know what users want from the service and they make sure that all the normal use cases are intuitive and at your fingertips. I have never had a hard time finding things with Dropbox and I think their usability is excellent.
    Incentivized
    Read full review
    Discontinued Products
    The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
    Incentivized
    Read full review
    Reliability and Availability
    Dropbox
    At least once a week the app crashes on my computer and causes files to stop syncing. It is an easy fix to re-open the app, however I have to notice the app stopped working to realize it needs to be reopened.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Performance
    Dropbox
    The Dropbox site and tools load in a reasonable amount of time. I don't feel like their site and app performance is any better or worse than any other paid product that I've seen offered by any other large company. Compared to a competing product like Google Drive, the performance is probably about the same.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Dropbox
    I give it a nine because I haven't ever had to use the support or help. I would give it a ten but since I've never had to use them, I can't really give a full review of how their support works. I've talked to market research teams from Dropbox about new features, but have not had to get any assistance with a problem yet.
    Incentivized
    Read full review
    Discontinued Products
    I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.
    Incentivized
    Read full review
    Implementation Rating
    Dropbox
    The implementation was actually very simple. Again, as stated previously, the most intriguing part of the entire exercise was the implementation of the directory structure for each account. Once you design and implement it for one, it becomes quite simple to replicate for each account you implement thereafter. You just really need to take time to ensure you implement the first perfectly and those that follow on will be likewise work efficiently and easily.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Dropbox
    Dropbox Business is dependable, adaptable, and cost-effective for our businesses. On the inside, it’s comparable to other file-sharing and storage. Also, file access and navigation are much faster. We use it to share documents and store data and files for our business purposes. And I’ve never been convinced of other tools’ integrity or dependability. Dropbox Business has good connectivity and is smooth to use.
    Read full review
    Discontinued Products
    Uberconference is by far more reliable and has a better quality of service than the other providers in this space. I have never had a dropped call with Uberconference (unlike Skype and Hangouts). I do think they need to do more marketing because fewer people know about them than others and sometimes people decline to use the service so we have to use one of the other platforms to connect.
    Incentivized
    Read full review
    Scalability
    Dropbox
    We've used this when we were 2 users and when we were 20. It did not make any difference. Even when we've had to scale down and fire 10 employees, it was still easy to salvage all the material and keep it organized within Dropbox.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Return on Investment
    Dropbox
    • Improved risk mitigation - know our files are encrypted.
    • Expiring Shared Links are a must have.
    • Positive impact from Happy Customers. No more trying to send cumbersome encrypted emails that customers struggle with. Dropbox makes it easy for them to retrieve their files.
    • Collaboration makes it faster for us to complete plan documents with our customers.
    Incentivized
    Read full review
    Discontinued Products
    • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
    • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
    Incentivized
    Read full review
    ScreenShots