What users are saying about
315 Ratings
315 Ratings
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Score 7.6 out of 100
Top Rated
207 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Drupal

It is great if you're a medium to large-scale operation that is heavily reliant on always having fresh content deployed to your web properties. It is particularly great if you need to localize your website in different countries (landing pages, languages, etc). It can save you a lot of time that would otherwise be spent maintaining separate websites, and deploying often redundant content to the different websites. Every human touchpoint has the potential for error.It is not great if you just need a static website, and you aren't deploying more than just a simple blog. It's not great if you don't have senior-level developers to maintain the site. If you're the type of company that needs your website to be "done" then you've come to the wrong place. A Drupal 8 website is itself a living organism that requires an ongoing commitment.
Kyle Reichelt | TrustRadius Reviewer

ion interactive, by ScribbleLive

I don't give 9 ratings easily. Anyone wanting greater user engagement would benefit from ion interactive. I can slap together a simple interactive tool for a social post easily. I also have a plan selector with complex logic built in that would have cost me $50k to build without ion. Now I'm able to duplicate it and make adjustments to use it for various other applications. We've created a couple dozen fun interactive tools for social posts and now we simply re-purpose them easily to create new ones frequently. I just created a new page for our website that we'll want to be fluid; so the site developers suggested we simply embed an ion tool to give us real-time flexibility. Marketers in other divisions are jealous when they see all the fun stuff we're doing--they're gradually becoming ion converts
Steve Gandola | TrustRadius Reviewer

Feature Rating Comparison

Security

Drupal
9.2
ion interactive, by ScribbleLive
Role-based user permissions
Drupal
9.2
ion interactive, by ScribbleLive

Platform & Infrastructure

Drupal
8.8
ion interactive, by ScribbleLive
API
Drupal
8.8
ion interactive, by ScribbleLive
Internationalization / multi-language
Drupal
8.8
ion interactive, by ScribbleLive

Web Content Creation

Drupal
8.3
ion interactive, by ScribbleLive
WYSIWYG editor
Drupal
8.1
ion interactive, by ScribbleLive
Code quality / cleanliness
Drupal
8.2
ion interactive, by ScribbleLive
Admin section
Drupal
8.0
ion interactive, by ScribbleLive
Page templates
Drupal
8.0
ion interactive, by ScribbleLive
Library of website themes
Drupal
7.9
ion interactive, by ScribbleLive
Mobile optimization / responsive design
Drupal
9.1
ion interactive, by ScribbleLive
Publishing workflow
Drupal
8.5
ion interactive, by ScribbleLive
Form generator
Drupal
8.6
ion interactive, by ScribbleLive

Web Content Management

Drupal
8.6
ion interactive, by ScribbleLive
Content taxonomy
Drupal
8.4
ion interactive, by ScribbleLive
SEO support
Drupal
8.4
ion interactive, by ScribbleLive
Bulk management
Drupal
8.6
ion interactive, by ScribbleLive
Availability / breadth of extensions
Drupal
8.9
ion interactive, by ScribbleLive
Community / comment management
Drupal
8.7
ion interactive, by ScribbleLive

Content Creation

Drupal
ion interactive, by ScribbleLive
7.3
Ideation
Drupal
ion interactive, by ScribbleLive
7.5
Content collaboration
Drupal
ion interactive, by ScribbleLive
7.0

Content Publishing

Drupal
ion interactive, by ScribbleLive
7.5
Content hub
Drupal
ion interactive, by ScribbleLive
7.5
Forms / Gated content
Drupal
ion interactive, by ScribbleLive
7.7
Embedded CTAs
Drupal
ion interactive, by ScribbleLive
8.4
Content distribution
Drupal
ion interactive, by ScribbleLive
7.3
Content promotion
Drupal
ion interactive, by ScribbleLive
8.2
Content automation
Drupal
ion interactive, by ScribbleLive
6.2

Content Reporting & Analytics

Drupal
ion interactive, by ScribbleLive
6.9
Audience profiling and targeting
Drupal
ion interactive, by ScribbleLive
6.9
Closed-loop tracking and reporting
Drupal
ion interactive, by ScribbleLive
7.2
Content performance analytics
Drupal
ion interactive, by ScribbleLive
7.0
Campaign optimization dashboard
Drupal
ion interactive, by ScribbleLive
6.5

Pros

Drupal

  • Drupal is great at managing any amount of content, and any type of content. Its flexibility and customizability are two of its greatest strengths.
  • Drupal isn't just a CMS, Drupal lets you build the CMS that website editors will be using. Its backend customization and admin features are awesome and are being expanded by the community all the time.
  • There are thousands of contributed modules and themes freely available. Not only is Drupal open source, but all the best modules and themes people have built are available for free as well!
  • Drupal's community is big, prolific, and welcoming. Not only can you use other's community contributions, but the community is always happy to help others building their own Drupal sites or custom modules and themes for the rest of the community. If you ever get stuck, the forums or Drupal Slack are incredible resources for assistance.
Ben McClure | TrustRadius Reviewer

ion interactive, by ScribbleLive

  • The Ion support team - both during implementation and as we've been building experiences - has been exemplary. They are always available, engaged and enthusiastic.
  • One aspect of the platform that we've loved from the beginning is the customized design template that is built into the platform. Our in-house designer particularly loves this feature as it saves her hours of time when it comes to designing individual assets. She can go in and add polish and style without having to start from scratch every time.
  • The metrics are also incredible. You can really examine and analyze them from several different angles. Automation, Content and our business lines each view the metrics from a different perspective so this has been an especially helpful feature.
Taylor Bornstein | TrustRadius Reviewer

Cons

Drupal

  • Drupal is complex, it will take time and expertise to shape it into the tool you need it to be for your use case. WordPress can be installed and is ready to go for blogging out-of-the-box, but Drupal will need more setup up front to build out the functionality needed.
  • Finding strong Drupal expertise can be challenging for companies. Although the developer community is over a million strong, there are still few companies that truly have an expert Drupal developer on staff.
  • Drupal can be overkill for small websites with just a few pages or limited functionality. Many new flat file responsive tools can do well to build a basic brochure site without the overhead of a CMS like Drupal.
  • Security is an ongoing struggle for all users of opensource CMS solutions. If you choose Drupal for your website, you will need a plan for security updates to ensure you are one step ahead of the hackers.
Shane Sevo | TrustRadius Reviewer

ion interactive, by ScribbleLive

  • The organization of the catalog leaves something to be desired. It's not very straight forward and it looks dated.
  • The editing tool can sometimes be wonky, zooming instead of opening an edit box.
  • Matching styles requires a paste to match style. From what I can tell there's not a direct button or a global style push.
Aubyn Scolnick | TrustRadius Reviewer

Likelihood to Renew

Drupal

Drupal 8.2
Based on 18 answers
The time and money invested into this platform were too great to discontinue it at this point. I'm sure it will be in use for a while. We have also spent time training many employees how to use it. All of these things add up to quite an investment in the product. Lastly, it basically fulfills what we need our intranet site to do.
Eric Batson | TrustRadius Reviewer

ion interactive, by ScribbleLive

ion interactive, by ScribbleLive 7.1
Based on 22 answers
We use it for every landing page and we plan on only doing more dynamic content creation. We dont see that option coming in-house any time ever in the future. ION has a very robust platform for us to work with that really allows us to do more for our customers in regards to having the one-to-one conversation.
Laura Medley | TrustRadius Reviewer

Usability

Drupal

Drupal 10.0
Based on 9 answers
Once you've learned how to use it Drupal is a very logically consistent framework for building and maintaining a robust website. The trick is getting to the point where your understanding of the system is full and correct so that you can use it properly and take advantage of all it offers.
Michael Sypes | TrustRadius Reviewer

ion interactive, by ScribbleLive

ion interactive, by ScribbleLive 7.4
Based on 17 answers
Usability is straightforward, with extensive documentation and tutorials provided to ensure landing pages are built to specifications and can be optimized for performance. Built-in platform funnels give insight into customer dropoff, success/failures, and conversions (at a glance). Setting up a landing page can be done quickly and easily, with numerous integrations (CRMs like SalesForce, for instance) supported
Leah Jakaitis | TrustRadius Reviewer

Reliability and Availability

Drupal

Drupal 9.7
Based on 3 answers
Drupal itself does not tend to have bugs that cause sporadic outages. When deployed on a well-configured LAMP stack, deployment and maintenance problems are minimal, and in general no exotic tuning or configuration is required.For highest uptime, putting a caching proxy like Varnish in front of Drupal (or a CDN that supports dynamic applications).
Peter Wolanin | TrustRadius Reviewer

ion interactive, by ScribbleLive

No score
No answers yet
No answers on this topic

Performance

Drupal

Drupal 8.9
Based on 2 answers
Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
Michael Sypes | TrustRadius Reviewer

ion interactive, by ScribbleLive

No score
No answers yet
No answers on this topic

Support Rating

Drupal

Drupal 5.0
Based on 5 answers
As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
Michael Sypes | TrustRadius Reviewer

ion interactive, by ScribbleLive

ion interactive, by ScribbleLive 10.0
Based on 18 answers
The ION support team is amazing. There has not been a single issue they they could not solve for me. If there is a feature or request that they do not have, they have even, on occasion, created custom scripts for our team.*Update 6/5/17 - ION has continued to delight on multiple occasions. I appreciate their attention to detail and ability to solve whatever issue I have. After 3+ years of use and support, ION still has my full endorsement.
Chris Schultz | TrustRadius Reviewer

In-Person Training

Drupal

Drupal 8.0
Based on 1 answer
I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
Eric Batson | TrustRadius Reviewer

ion interactive, by ScribbleLive

No score
No answers yet
No answers on this topic

Online Training

Drupal

Drupal 6.0
Based on 2 answers
The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
Eric Batson | TrustRadius Reviewer

ion interactive, by ScribbleLive

ion interactive, by ScribbleLive 8.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Drupal

Drupal 5.0
Based on 5 answers
Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
Michael Sypes | TrustRadius Reviewer

ion interactive, by ScribbleLive

ion interactive, by ScribbleLive 10.0
Based on 6 answers
There were a lot of things we learned about the tool once we really got in and got our hands dirty. Being hands-on was essential for our team to be able to utilize ION in the most effective manner.
Jessica Hill | TrustRadius Reviewer

Alternatives Considered

Drupal

All of these products are in the same category, but Drupal has a different level of security, making it a much better choice for either blog platform, Websites or Intranets. The product itself is a much more professional offering, stacking up against the competition on templates, extensions and browser support
Jean Franco | TrustRadius Reviewer

ion interactive, by ScribbleLive

Honestly, we did not evaluate competitors--we had an influential new member of our marketing team come in with previous experience using Ion from another company, and after checking it out/evaluating it, we did their sandbox demo and found it to be very usable...and what we built during that demo time (15 days) was well-received internally, pushing things forward toward purchase
Jesse Bond | TrustRadius Reviewer

Scalability

Drupal

Drupal 8.0
Based on 2 answers
Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
Michael Sypes | TrustRadius Reviewer

ion interactive, by ScribbleLive

ion interactive, by ScribbleLive 8.0
Based on 1 answer
Separate client portfolios enable scalability, however, some elements are still grouped for all accounts so it's difficult to scale for an ad agency with multiple clients. Would prefer totally separate sections of the platform for all clients with each element housed separately.
Georgia Dardick | TrustRadius Reviewer

Return on Investment

Drupal

  • The Development with Drupal sped up our web development time dramatically. Most of the features that we would have to custom code otherwise are already available in Drupal out of the box or in form of modules.
  • The security of websites we build improved significantly.
  • Thanks to Drupal's great community there is always someone who can answer our questions or help to solve a technical problem we may face during the implementation of our projects.
Armen Danielyan, PMP | TrustRadius Reviewer

ion interactive, by ScribbleLive

  • I believe this has been a positive ROI for our company - one of our clients pays the subscription and we can use it for multiple clients
  • We've diversified our offerings to clients and have an extra component that separates us from competition
  • We as a team have become more digital savvy
Rachel McIntyre | TrustRadius Reviewer

Screenshots

Pricing Details

Drupal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Drupal Editions & Modules

Additional Pricing Details

ion interactive, by ScribbleLive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$5,500*

* per customer

ion interactive, by ScribbleLive Editions & Modules

Edition
Managed Services + SaaSCustom1
  1. per year
Additional Pricing Details
ion’s Build Anything SaaS platform provides organizations with an entirely new and agile interactive content marketing capability. It enables non-technical marketers and designers to create, test and measure an unlimited number of all types of interactive content marketing experiences. It includes unlimited seats, experiences, tests, customization, phone and email support, analytics and more.

Rating Summary

Likelihood to Recommend

Drupal
8.5
ion interactive, by ScribbleLive
7.6

Likelihood to Renew

Drupal
8.2
ion interactive, by ScribbleLive
7.1

Usability

Drupal
10.0
ion interactive, by ScribbleLive
7.4

Reliability and Availability

Drupal
9.7
ion interactive, by ScribbleLive

Performance

Drupal
8.9
ion interactive, by ScribbleLive

Support Rating

Drupal
5.0
ion interactive, by ScribbleLive
10.0

In-Person Training

Drupal
8.0
ion interactive, by ScribbleLive

Online Training

Drupal
6.0
ion interactive, by ScribbleLive
8.0

Implementation Rating

Drupal
5.0
ion interactive, by ScribbleLive
10.0

Scalability

Drupal
8.0
ion interactive, by ScribbleLive
8.0

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