ECI Software Solutions offers e-automate, an ERP for office technology companies to automate business workflows and increase contract profitability.
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Mhelpdesk
Score 7.3 out of 10
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Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.
$49
per month
Saturn Cloud
Score 7.7 out of 10
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Saturn Cloud is an ML platform for individuals and teams, available on multiple clouds: AWS, Azure, GCP, and OCI. It provides access to computing resources with customizable amounts of memory and power, including GPUs and Dask distributed computing clusters, in a wholly hosted environment. Saturn Cloud is presented as flexible and straightforward for new data scientists while giving senior and experienced staff the
capabilities and configurability they need.…
If you need a system to place and track sales quotes, sales orders, purchase orders, and service calls then E-Automate is perfect. However, if you want to be able to easily bulk upload customers and contracts or if you want to be able to quickly and easily track contract profitability, customer costs, etc, then you'll likely want/need a secondary or different system to do so.
Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
Saturn Cloud is a powerful data science platform that offers numerous benefits to organizations. It simplifies and streamlines the development, deployment, and scaling of data science and machine learning models. The platform addresses common business problems such as scalability, collaboration, efficiency, and cost-effectiveness. With Saturn Cloud, organizations can easily handle large datasets and complex computations, collaborate effectively among data science teams, automate repetitive tasks, optimize workflows, and utilize flexible and cost-efficient cloud resources. By leveraging Saturn Cloud, organizations can accelerate their data science projects, improve productivity, and achieve better outcomes in areas such as predictive modeling, recommendation systems, fraud detection, and more.
Sending Invoices out to customers via email or printing.
Keep track of ordering and inventory.
Sales Tax reporting.
Monitoring customer payment activity/setting up and removing credit holds.
Calculating payments to process each cycle.
Excellent aging reports.
I like the fact that when I am looking at one item, such as an invoice, I have the capability to switch to the customer menu rather than having to exit out of invoices and then enter into customers.
I love the flexibility of the search menus - being able to sort on several factors at once.
Make sales invoices not require serial numbers, or be more flexible with it.
Make contract invoices have some sort of flexibility in terms of editing. Our end users complain that QuickBooks made it very easy to edit invoices, and in e-automate, for them, it is practically impossible. (I do personally understand why it has to be as it is myself, I'm just forwarding their observation.)
Make the API actually useful. I spent days looking at the functions and the functions available are not really useful.
mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
While Saturn Cloud offers a range of pre-built templates and workflows, there is currently limited support for customization. For example, users may not be able to modify the pre-configured environments that come with the templates, or may find it difficult to integrate their own custom libraries and tools. Offering more flexibility in this area could help users tailor the platform to their specific needs and workflows.
While Saturn Cloud offers a variety of pre-built environments for data science and machine learning workloads, some users may prefer to use custom Docker images instead. However, the platform currently has limited support for Docker, which can be a limitation for users who need to work with specific dependencies or custom libraries. Adding more robust support for Docker could help to make the platform more versatile and adaptable to a wider range of use cases.
Its really the only option for the industry that does enough of what we need for it to function . I'm not sure if there were better options out there if we would have to renew our subscription. With the addition of AI, hopefully something will be able to become more useful.
The user interface may be slightly outdated, but it is very intuitive and easy to navigate. Once you have learned one module within the system it is very easy to apply that knowledge to any other module. It makes using the system much easier, and it makes training another person on the system quick and efficient.
This is user friendly , better than its counterparts. Anyone familiar working with other cloud solutions for GPU will agree on this. Hence the rating of 10 was given to this. I personally love the fact that I get so much compute time for being a free user which is very efficient in terms of budget
Reports are the struggle the most with the information being extracted in a way that you need to copy and paste it into a new document so some of the information is not covered
Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
E-automate is much better at understanding the needs of the office equipment industry and provide the necessary tools. SAP Business One has limited features specific to the office equipment industry and includes things that are not useful. E-automate is also priced much better and provides the best value for your investment.
When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
Saturn Cloud provides an R server, that's super important. Even you can write R on CoLab with different settings, but it is inconvenient and slow. Saturn Cloud can give me a different IDE environment that I'm more used to, even if I'm using Python. Whereas CoLab is more dedicated to Jupyter notebook
The e-automate will stop working if we stop paying each year. We chose not to go to the cloud and buy the software. QuickBooks and other software are a one-time fee.
E-automate has very few outside vendors for add-on modules.
Although we are still in the implementation phase with Saturn Cloud, we anticipate significant positive impacts on our business objectives.
The platform is expected to enhance our computational capabilities with its easy access to top-tier NVIDIA GPUs, which should accelerate our AI and machine learning projects. We believe this will lead to reduced development times and faster deployment of our generative AI models.
While Saturn Cloud provides excellent computational resources and reliable uptime, I find that their user interface could be improved. The UI can be unintuitive at times, making it a bit challenging to navigate and configure certain settings. Enhancing the user interface to be more streamlined and user-friendly would significantly improve the overall experience. Having pre-configured stacks readily available would also save time and make the platform even more efficient to use.
