FormAssembly vs. PG Forsta HX Platform

It's affordable, flexible, and does everything you need a form tool to do. It's not that hard to figure out, and an admin can start using it right away, without too much support. Their support documentation is very good, and we can find exactly what we need without much digging.

Incentivized

There are several new enhancements and features being added to the product on a regular basis, whether its new reporting tools, survey question types or something else, the products are always improving. They are also proactive when it comes to communicating issues, platform changes, downtimes (rare) which I have not seen from other vendors too often. Aside from the product which just works, the support team has to be one of their best assets in my opinion. Their support team know the product inside and out and can provide some creative solutions to achieve your goals. They are always available and offer 24x7 services for free which in many other companies is only available as an add-on cost for premium support.

Incentivized

• Salesforce prefill is a powerful way to prefill forms with records from Salesforce and prevent duplicate data entry.
• Salesforce submission connector allows us to create some pretty complex and powerful logic to process form submissions into Salesforce data.
• General form prefill options via query strings in the URL is a helpful feature.
• The ability to use custom CSS and javascript on the page makes the forms very extensible and has been helpful to give us even more functionality.

Incentivized

• This is one of the few survey programs that let's you do almost anything you can imagine - complex logic, showcasing concept designs/videos, cluster analysis are a few of the uses we got out of this program.
• Comprehensive data analysis and reporting options allowed us to fill just about any client request.
• Good tech support - never had an issue there.

Incentivized

• we could always use more styling options when it comes to the form builder
• in our past use of the form builder when adding attachments to a form, there was an upload limit of 35MB. It would be great if this limit was increased.

Incentivized

• The ability to repeat the same data export with the options you selected the first time would be good. There are a lot of options available for data exports and it can be challenging to remember exactly which options you picked should you want to put out the same options as a previous export.
• Continue to improve functionality and speed. You are already the leader in my book. Don't fall behind. :)
• Create more "Ready to use" questions like the Carousel for grid questions.

One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.

Incentivized

From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product

My perspective is mainly from IT delivery and operations, rather than from the students who entering data. the system is user-friendly, easy to navigate, and has excellent integration with Salesforce. While error handling could be improved, the support channel has limited capacity to maintain a good service level and lacks the ability to handle complex cases via conference call or screensharing.

Incentivized

Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.

While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.

Incentivized

The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.

Incentivized

we had a successful implementation and great adoption

Incentivized

Should let the professionals handle implementation, don't have only the operations team at your company do it.

Incentivized

FormAssembly's features were more expansive than SurveyMonkey, in my opinion. When doing a comparison, we really liked that we could set up formulas to calculate expenses for us and that they would be easy to update as needed for rates that change from year to year.

Incentivized

While I was not responsible for the decision to utilize Confirmit I am certainly glad to be using it instead of Dimensions. The interface, coding language, and flexibility of Confirmit are all superior to Dimensions in my opinion. I only programmed average complexity surveys in Dimensions so it is possible that there is some feature or flexibility that I did not get to experience but from my use, Confirmit definitely comes out on top.

Incentivized

• FormAssembly makes it easy to share registration forms with targeted groups of users
• It makes it easy to track registration numbers and form errors and reach out to people who may need assistance
• It's very easy to create registration forms quickly

Incentivized

• Confirmit has shown a great employee efficiency, the users can work by themselves on it faster than expected.
• It provides a lot of services for the different areas of the company, so we don't have to spend additional money of many different platforms.