Foxit PDF SDK vs. IT Glue vs. OpenText Documentum

Where FoxIt suites best is if you need an alternative to the big-name PDF editors. It's pretty easy to use and it's comparable to Adobe or any other document editor. It is best used when mocking up proposals for work, creating employee handbooks, putting together offer letters, and essentially any other important document. This is not suitable for creating brochures or pamphlets.

Incentivized

It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.

Incentivized

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.

Incentivized

• It is a very cool development kit to integration different PDF functions.
• It is user-friendly and convenient to work with.
• It has great functionality for text. For example: adding quick markup, highlighting the text, underlining, and doing strikethrough, and adding signatures is pretty easy.
• It offers to do encryption and add passwords for security.
• Great search capability that helps finding the text without hassle.

Incentivized

• The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
• There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
• The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
• You can create and group custom documents together.
• IT Glue can be integrated with a number of platforms such as Autotask.
• IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.

Incentivized

• Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
• Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
• Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.

Incentivized

• Combine multiple PDFs into one PDF
• File explorer preview is not good
• In the C# SDK, which is a wrapper of native C++ code. We need to be extra careful in coding and protecting the calls, because it can be very easy to crash the application in case of errors.

Incentivized

• Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
• They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.

Incentivized

• WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
• EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.

Overall IT Glue meets every need that we need it to. IT is easy to use and convenient and we have not had very many issues with it since the inception. I would easily recommend it to anyone who needs this software.

Incentivized

Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.

Incentivized

Our whole takeoff department uses the Foxit PDF SDK. To read plan files, produce pdf files, and take notes, we utilize it in conjunction with other tools. We may utilize the Foxit PDF SDK to read, edit, markup, print, and produce PDF files for internal use or to distribute to clients. Some of our users adore the software, but others choose to use alternative programs because they believe Foxit PDF SDK is too restrictive.

Incentivized

The interface is excellent and very easy to use. As long as the text you input into the system can be easily read, you will have no problem finding it with all the different categories offered. Sometimes, the slider on the right can blend in with dark backgrounds, making it hard to see.

Incentivized

I rated this software very high on performance because it is really very quick on my Windows system. It can create any type of PDF files in seconds. It also gives good upload speed when I try to modify my documents for inserting digital signature space. It also gives very good encryption speed to secure my documents.

Incentivized

Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.

Incentivized

I would give it this rating because I personally have never had to contact support regarding Foxit PDF SDK or anything I am trying to do within the program. As I mentioned before, it is very user-friendly and easy to navigate. I think the program in itself lends support to the user because it is so user-friendly and has an easy to use interface.

Incentivized

No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)

Incentivized

Support is better than with ECM, but could use some improvement.

Incentivized

Adobe Sign can be really frustrating and difficult to log into, renew subscription, and other background functions. Tech support is between useless and non-existent. On the other hand, there is better control over when recipients have been contacted. Overall, Foxit PDF SDK is a much better product, especially for smaller businesses or ones which don't use it consistently every day, year-round (if that's you, you will get used to Adobe, and it will be less annoying.)

Incentivized

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.

Incentivized

At the time it was purchased it was one of the best, most robust solutions available on the market.

Incentivized

• Saves time by being able to edit text in pdf instead of copy/paste into a .doc and then re-formatting the whole thing
• Able to create fillable forms that are easy to use and to send out to customers
• Bargain compared to Adobe product

Incentivized

• We regret the purchase and have received little, if any, ROI.
• [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
• Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.

• After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
• It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
• Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

Incentivized