What users are saying about
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Top Rated
392 Ratings

Freshsales

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Score 7.4 out of 101

Zoho CRM

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Score 7.8 out of 101

Likelihood to Recommend

Freshsales

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
No photo available

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
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Feature Rating Comparison

Sales Force Automation

Freshsales
6.7
Zoho CRM
8.5
Customer data management / contact management
Freshsales
6.9
Zoho CRM
8.8
Workflow management
Freshsales
6.3
Zoho CRM
8.8
Territory management
Freshsales
7.0
Zoho CRM
8.5
Opportunity management
Freshsales
6.7
Zoho CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
Freshsales
7.1
Zoho CRM
7.8
Interaction tracking
Freshsales
7.0
Zoho CRM
9.1
Channel / partner relationship management
Freshsales
5.5
Zoho CRM
8.6
Contract management
Freshsales
Zoho CRM
8.4
Quote & order management
Freshsales
Zoho CRM
8.2

Marketing Automation

Freshsales
6.6
Zoho CRM
8.6
Lead management
Freshsales
7.1
Zoho CRM
8.7
Email marketing
Freshsales
6.1
Zoho CRM
8.4

CRM Project Management

Freshsales
6.3
Zoho CRM
8.5
Task management
Freshsales
6.4
Zoho CRM
8.7
Reporting
Freshsales
6.2
Zoho CRM
8.5
Billing and invoicing management
Freshsales
Zoho CRM
8.2

CRM Reporting & Analytics

Freshsales
6.4
Zoho CRM
8.7
Forecasting
Freshsales
6.0
Zoho CRM
8.8
Pipeline visualization
Freshsales
7.2
Zoho CRM
8.7
Customizable reports
Freshsales
5.8
Zoho CRM
8.8

Customization

Freshsales
6.3
Zoho CRM
8.4
Custom fields
Freshsales
6.9
Zoho CRM
8.2
Custom objects
Freshsales
6.5
Zoho CRM
8.2
API for custom integration
Freshsales
5.6
Zoho CRM
8.3
Scripting environment
Freshsales
Zoho CRM
8.8

Security

Freshsales
6.2
Zoho CRM
9.1
Single sign-on capability
Freshsales
6.0
Zoho CRM
9.2
Role-based user permissions
Freshsales
6.5
Zoho CRM
9.0

Platform

Freshsales
5.5
Zoho CRM
7.9
Mobile access
Freshsales
5.5
Zoho CRM
7.9

Customer Service & Support

Freshsales
Zoho CRM
8.0
Case management
Freshsales
Zoho CRM
8.0
Call center management
Freshsales
Zoho CRM
8.1
Help desk management
Freshsales
Zoho CRM
8.0

Social CRM

Freshsales
Zoho CRM
8.1
Social data
Freshsales
Zoho CRM
8.1
Social engagement
Freshsales
Zoho CRM
8.1

Integrations with 3rd-party Software

Freshsales
Zoho CRM
8.2
Marketing automation
Freshsales
Zoho CRM
8.2
Compensation management
Freshsales
Zoho CRM
8.2

Pros

Freshsales

  • It has a comprehensive set of tools and gives me options for how I interact with prospects and clients.
  • It syncs both ways with email, which is a big timesaver.
  • It is easy to set up, and support has been very helpful.
Dan Styklunas profile photo

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery profile photo

Cons

Freshsales

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
No photo available

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett profile photo

Likelihood to Renew

Freshsales

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran profile photo

Usability

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
No photo available

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun profile photo

Support

Freshsales

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Implementation

Freshsales

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

Freshsales

In simple words, Freshsales makes it a lot easier and effective but flexible. All of them are good but some have too many options while some miss out on some very important features and remains the same. Freshsales is not complicated, has a good support team who are dynamic and open to suggestions.
Lavanya Chandrasekharan profile photo

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French profile photo

Return on Investment

Freshsales

  • We currently have a pipeline which should enable us to meet our goals. The sales campaign alone has resulted in many more demos at this time of year than we would normally have. We feel that moving into the seasonal selling cycle we have, there will be several more touches which will have occurred and that will give us a sale edge.
Josette Skilling profile photo

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl profile photo

Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshsales
6.8
Zoho CRM
8.6

Likelihood to Renew

Freshsales
Zoho CRM
7.6

Usability

Freshsales
8.2
Zoho CRM
8.0

Reliability and Availability

Freshsales
Zoho CRM
9.0

Performance

Freshsales
Zoho CRM
9.0

Support

Freshsales
Zoho CRM
4.0

Online Training

Freshsales
Zoho CRM
8.2

Implementation

Freshsales
Zoho CRM
8.0

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