TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshstatus

    Score7.6 out of 10
    N/AFreshtatus is an incident communications tool with a branded Public and Private status page which users can customize and use to communicate incidents to the customers or internal stakeholders.N/A

    Moogsoft

    Score5 out of 10
    N/AMoogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.

    $417

    per month

    PagerDuty

    Score8.5 out of 10
    N/APagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.

    $25

    per month per user

    Pricing
    FreshstatusMoogsoftPagerDuty
    Editions & Modules
    No answers on this topic
    Free
    $0
    Essentials
    $417
    per month
    Advanced
    Contact Sales
    Professional
    $25
    per month per user
    Business
    $49
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    FreshstatusMoogsoftPagerDuty
    Free Trial
    NoYesYes
    Free/Freemium Version
    NoYesYes
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    FreshstatusMoogsoftPagerDuty
    Considered Multiple Products
    Freshworks Inc
    No answer on this topic
    Moogsoft
    No answer on this topic
    PagerDuty
    Chose PagerDuty
    When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    99%
    Would buy again
    158 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    99%
    Delivers good value for the price
    134 Answers
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    96%
    Happy with the feature set
    153 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    99%
    Lived up to sales and marketing promises
    95 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    97%
    Implementation went as expected
    110 Answers
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    User Ratings
    FreshstatusMoogsoftPagerDuty
    Likelihood to Recommend
    7.6
    (3 ratings)
    10.0
    (3 ratings)
    8.6
    (173 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    -
    (0 ratings)
    8.8
    (6 ratings)
    Usability
    -
    (0 ratings)
    -
    (0 ratings)
    7.3
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (86 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (2 ratings)
    User Testimonials
    FreshstatusMoogsoftPagerDuty
    Likelihood to Recommend
    Freshworks Inc
    I believe the interface and ease of the platform make it super likable and bring me back to continue its use.
    Incentivized
    Read full review
    Moogsoft
    Moogsoft is well suited in below scenarios - 1. If you are looking for a Event Management layer tools. 2. If you are looking for event correlations, suppression and enhancement feature before opening a ticket in ITSM layer tool. 3. If you are looking for enabling corrective actions even before opening a ticket at MOM layer and AI-ML capabilities in monitoring world.
    Incentivized
    Read full review
    PagerDuty
    To be sincere, PagerDuty is a powerful, intelligent, and dependable on-call and incident management tool that provides amazing solutions to our company. Therefore, if someone is looking for reliability and accuracy in incident management, I will not hesitate to recommend PagerDuty. It is easy to use, and it will give you value for money.
    Read full review
    Pros
    Freshworks Inc
    • Presentation of the various metrics that you monitor
    • Easy to setup
    • Easy to maintain
    Incentivized
    Read full review
    Moogsoft
    • Event Management Tools
    • Event Enrichment
    • AIOps and ML features
    • Entropy based prediction
    Incentivized
    Read full review
    PagerDuty
    • PagerDuty sends the alerts set on high severity incidents on time and never misses any single instance.
    • PagerDuty help to send alert to mobile calls and Team channel for outage.
    • PagerDuty also resolves some of the high severity incidents as part of self healing mechanism.
    Incentivized
    Read full review
    Cons
    Freshworks Inc
    • Hard to integrate with other systems
    • Maintenance issues are not automatically resolved
    • No integration with the rest of Freshworks
    Incentivized
    Read full review
    Moogsoft
    • Automation
    • Config files
    • Ansible
    Incentivized
    Read full review
    PagerDuty
    • When I open PagerDuty the page does look a little cluttered or busy.
    • It would be nice to go to the page with clear and straightforward instructions on what I must address.
    • Ability to change the color background.
    • Add a timer and alarms for tasks that need completed.
    Incentivized
    Read full review
    Likelihood to Renew
    Freshworks Inc
    No answers on this topic
    Moogsoft
    No answers on this topic
    PagerDuty
    They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
    Incentivized
    Read full review
    Usability
    Freshworks Inc
    No answers on this topic
    Moogsoft
    No answers on this topic
    PagerDuty
    The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
    Incentivized
    Read full review
    Support Rating
    Freshworks Inc
    No answers on this topic
    Moogsoft
    No answers on this topic
    PagerDuty
    PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
    Incentivized
    Read full review
    Implementation Rating
    Freshworks Inc
    No answers on this topic
    Moogsoft
    No answers on this topic
    PagerDuty
    When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
    Incentivized
    Read full review
    Alternatives Considered
    Freshworks Inc
    Statuspage is great if you use their full product stack. Freshstatus can easily run independently
    Incentivized
    Read full review
    Moogsoft
    Moogsoft has the similar capabilities as of SPLUNK, MuleSoft and ServiceNow however it's a unique product in terms of its internal functioning and application framework. While ServiceNow is a SaaS application Moogsoft on the other side comes with On-Prem as well as SaaS offering which gives pretty much flexibility in choosing the right solution as per the customer requirement.
    Incentivized
    Read full review
    PagerDuty
    OpsGenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, escalations, and on-call duties in a more organized and dependable way, which fits better with how our teams work daily.
    Read full review
    Return on Investment
    Freshworks Inc
    • Positive impact as a way of communication with faculty.
    Incentivized
    Read full review
    Moogsoft
    • Unique Event Handling and Management
    • Situation-based event grouping
    • Auto Remediation of issues using tight integration options
    Incentivized
    Read full review
    PagerDuty
    • Allow our service to be available 24/7 with minimal downtime, improving customer experience
    • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
    • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
    Incentivized
    Read full review
    ScreenShots

    PagerDuty Screenshots

    Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.