TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Genbook

    Score10 out of 10
    Small Businesses (1-50 employees)
    Genbook is appointment scheduling software from the company of the same name in San Francisco, California.

    $25

    Per 1 user, Per month

    Jotform

    Score8.5 out of 10
    N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Vagaro

    Score8.4 out of 10
    N/AVagaro in Dublin, California built their flagship club management platform around the needs of spas and salons, and can help business owners manage their business with online bookings and integrations with channels of importance to small businesses (Facebook, Yelp, etc) as well as back office software (Quickbooks, Xero) commonly used among small businesses.

    $23.99

    per month one location

    Pricing
    GenbookJotformVagaro
    Editions & Modules
    Solo (annual)
    $25
    Per 1 user, Per month
    Team (annual)
    $49
    Per 2-5 users, Per month
    Company (annual)
    $83
    Per 6-12 users, Per month
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    GenbookJotformVagaro
    Free Trial
    YesYesYes
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsNo hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.——
    More Pricing Information
    Community Pulse
    GenbookJotformVagaro
    Considered Multiple Products
    Genbook
    No answer on this topic
    Jotform
    No answer on this topic
    Vagaro
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    97%
    Would buy again
    151 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    93%
    Delivers good value for the price
    124 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    98%
    Happy with the feature set
    152 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    95%
    Lived up to sales and marketing promises
    100 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    96%
    Implementation went as expected
    136 Answers
    No answers on this topic
    Features
    GenbookJotformVagaro
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Genbook and Jotform and Vagaro
    Feature
    Genbook
    -
    Ratings
    Jotform
    8.0
    164 Ratings
    1% below category average
    Vagaro
    -
    Ratings
    Survey templates00 Ratings9.0140 Ratings00 Ratings
    Themes00 Ratings7.7148 Ratings00 Ratings
    Custom logo/branding00 Ratings7.3153 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Genbook and Jotform and Vagaro
    Feature
    Genbook
    -
    Ratings
    Jotform
    9.4
    151 Ratings
    10% above category average
    Vagaro
    -
    Ratings
    Changes to live survey00 Ratings9.7126 Ratings00 Ratings
    Question design help00 Ratings9.6124 Ratings00 Ratings
    Multiple question types00 Ratings8.9148 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Genbook and Jotform and Vagaro
    Feature
    Genbook
    -
    Ratings
    Jotform
    9.8
    127 Ratings
    16% above category average
    Vagaro
    -
    Ratings
    Survey logic flexibility00 Ratings9.8127 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Genbook and Jotform and Vagaro
    Feature
    Genbook
    -
    Ratings
    Jotform
    8.6
    154 Ratings
    6% above category average
    Vagaro
    -
    Ratings
    Response tracking00 Ratings8.4145 Ratings00 Ratings
    Data export00 Ratings9.1147 Ratings00 Ratings
    Standard reports00 Ratings8.3133 Ratings00 Ratings
    Custom reports00 Ratings8.6125 Ratings00 Ratings
    Analytics00 Ratings8.9114 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Genbook and Jotform and Vagaro
    Feature
    Genbook
    -
    Ratings
    Jotform
    9.4
    127 Ratings
    8% above category average
    Vagaro
    -
    Ratings
    Access controls00 Ratings9.4123 Ratings00 Ratings
    Compliance00 Ratings9.4116 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Genbook and Jotform and Vagaro
    Feature
    Genbook
    -
    Ratings
    Jotform
    8.4
    96 Ratings
    4% above category average
    Vagaro
    -
    Ratings
    Vendor-offered crowdsourcing00 Ratings7.575 Ratings00 Ratings
    Respondent restrictions00 Ratings9.496 Ratings00 Ratings
    Best Alternatives
    GenbookJotformVagaro
    Small Businesses
    Square Appointments
    Score10 out of 10
    Zoho Forms
    Score9.2 out of 10
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    Chili Piper
    Score8.8 out of 10
    Qualaroo
    Score7 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    Doodle
    Score8.5 out of 10
    QuestionPro
    Score9.2 out of 10
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    GenbookJotformVagaro
    Likelihood to Recommend
    10.0
    (8 ratings)
    8.5
    (185 ratings)
    5.9
    (4 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.4
    (7 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    8.7
    (131 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (5 ratings)
    7.4
    (81 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.9
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GenbookJotformVagaro
    Likelihood to Recommend
    Genbook
    I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.
    Read full review
    Jotform
    We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
    Read full review
    Vagaro
    We have been working in IT for many years and we can say that the software fulfills what it promises but mostly I would say that it is oriented for businesses that are just starting out and if that is your case, friend, let me tell you that the software will save you many organizational problems.
    Incentivized
    Read full review
    Pros
    Genbook
    • Manufactured time for my more essential job duties as owner
    • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
    • Sifts out the not so serious purveyors of massage and keeps those that are.
    • Provides gift certificate purchase in increments or whole amounts. Saves me time.
    Incentivized
    Read full review
    Jotform
    • Gathers information on my clients
    • Gathers and organizes information on my prospects
    • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
    • Educates clients about the benefit of supplementation
    • Educates my prospects
    Read full review
    Vagaro
    • Online scheduling.
    • Displaying pricing.
    • Full service description.
    Incentivized
    Read full review
    Cons
    Genbook
    • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
    • Email to your book of business via Genbook is missing.
    Incentivized
    Read full review
    Jotform
    • The price is too high for casual users like myself
    • The automation took some time to figure out (that's understandable)
    • Making the forms look uniform took a lot of time to setup
    • Some parts like the approval emails, notification emails can be confusing
    Incentivized
    Read full review
    Vagaro
    • Interface is quite clunky, not the most friendly UI
    • Says they attract new customers but it doesn't happen that often unless you have a really cheap offer
    Incentivized
    Read full review
    Likelihood to Renew
    Genbook
    No answers on this topic
    Jotform
    I need this software to run my business, it's built around it.
    Incentivized
    Read full review
    Vagaro
    No answers on this topic
    Usability
    Genbook
    Genbook is an amazing online platform and easy to use and work with on the go.
    Incentivized
    Read full review
    Jotform
    As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
    Incentivized
    Read full review
    Vagaro
    No answers on this topic
    Support Rating
    Genbook
    Always friendly and quick to respond.
    Incentivized
    Read full review
    Jotform
    I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
    Incentivized
    Read full review
    Vagaro
    No answers on this topic
    Implementation Rating
    Genbook
    amazing work
    Incentivized
    Read full review
    Jotform
    the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
    Incentivized
    Read full review
    Vagaro
    No answers on this topic
    Alternatives Considered
    Genbook
    AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.
    Incentivized
    Read full review
    Jotform
    Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
    Read full review
    Vagaro
    Vagro has lot of listing listing from nearby places and one can really walk up to the place using and understanding the map which can be very helpful in terms of getting into the spa or the saloon the best part is the timings and the payment feature that can be seen.
    Incentivized
    Read full review
    Return on Investment
    Genbook
    • Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
    • People can book at all hours of day or night.
    Incentivized
    Read full review
    Jotform
    • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
    • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
    • I could not easily identify what new information was provided in a resubmission by a respondent.
    Read full review
    Vagaro
    • The complexity of canceling an appointment.
    Incentivized
    Read full review
    ScreenShots

    Genbook Screenshots

    Screenshot of Mobile Friendly Scheduling SoftwareScreenshot of New Appointment BookingsScreenshot of BookNow Scheduling WebpageScreenshot of Automated Review Collected after every serviceScreenshot of Secure Online Payments and Payment Information Capture

    Jotform Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot