Gist vs. Mautic (open source)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gist
Score 8.3 out of 10
N/A
Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.
$29
per month
Mautic
Score 7.3 out of 10
N/A
Mautic Community Edition is an open source cross-channel campaign management software solution designed to enable users to build email, nurture campaigns, personalize messages, execute A/B tests, and measure results. The open source edition is community supported. Support is available for Acquia Campaign Studio, which is based on Mautic technology acquired by Acquia in May 2019. Acquia Campaign Studio is available on the
$0
Pricing
GistMautic (open source)
Editions & Modules
Professional
$29.00
per month
Premium
$99.00
per month
Mautic Marketing Automation
$0
Offerings
Pricing Offerings
GistMautic
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GistMautic (open source)
Considered Both Products
Gist
Chose Gist
Selected Gist for their lifetime offer and automations. As an early adopter I'm really glad I made that choice.
Mautic

No answer on this topic

Top Pros
Top Cons
Features
GistMautic (open source)
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Gist
-
Ratings
Mautic (open source)
6.6
7 Ratings
WYSIWYG email editor00 Ratings4.06 Ratings
Dynamic content00 Ratings5.07 Ratings
Ability to test dynamic content00 Ratings5.07 Ratings
Landing pages00 Ratings7.05 Ratings
A/B testing00 Ratings7.26 Ratings
Mobile optimization00 Ratings8.26 Ratings
Email deliverability reporting00 Ratings6.511 Ratings
List management00 Ratings9.17 Ratings
Triggered drip sequences00 Ratings7.76 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Gist
-
Ratings
Mautic (open source)
7.9
7 Ratings
Lead nurturing00 Ratings8.37 Ratings
Lead scoring and grading00 Ratings8.37 Ratings
Data quality management00 Ratings7.85 Ratings
Automated sales alerts and tasks00 Ratings7.05 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Gist
-
Ratings
Mautic (open source)
7.7
5 Ratings
Calendaring00 Ratings7.85 Ratings
Event/webinar marketing00 Ratings7.64 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
Gist
-
Ratings
Mautic (open source)
5.7
4 Ratings
Social sharing and campaigns00 Ratings5.73 Ratings
Social profile integration00 Ratings5.74 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Gist
-
Ratings
Mautic (open source)
6.2
7 Ratings
Dashboards00 Ratings6.77 Ratings
Standard reports00 Ratings5.57 Ratings
Custom reports00 Ratings6.35 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Gist
-
Ratings
Mautic (open source)
5.7
7 Ratings
API00 Ratings7.07 Ratings
Role-based workflow & approvals00 Ratings6.23 Ratings
Customizability00 Ratings7.25 Ratings
Integration with Salesforce.com00 Ratings5.75 Ratings
Integration with Microsoft Dynamics CRM00 Ratings4.02 Ratings
Integration with SugarCRM00 Ratings4.02 Ratings
User Ratings
GistMautic (open source)
Likelihood to Recommend
7.5
(103 ratings)
7.5
(7 ratings)
Likelihood to Renew
8.2
(2 ratings)
-
(0 ratings)
Usability
6.8
(4 ratings)
-
(0 ratings)
Support Rating
8.6
(15 ratings)
-
(0 ratings)
User Testimonials
GistMautic (open source)
Likelihood to Recommend
Gist
If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot. If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
Read full review
Acquia
Mautic is well suited for users who do not require a lot of maintenance on the technical areas and have only the general requirements of the email marketing sector. In case the users have more precise requirements and are more focussed on the quality and a proper quantitative analysis, Mautic would not be an ideal choice. In other words for small companies Mautic would be an idea choice where the budget is a constraint and the extent of use is low but in cases where budget is not really a constraint against the performance and quality, Mautic would not be an ideal choice.
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Pros
Gist
  • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
  • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
  • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
Read full review
Acquia
  • It reduces cost of using marketing automation for smaller companies
  • A lot of ways to integrate with third-party and our own developed plugins
  • A growing ecosystem of IT companies, helping clients to make the best use of Mautic (open source)
Read full review
Cons
Gist
  • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
  • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
  • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
Read full review
Acquia
  • Setting up the email templates has required hiring a professional. The templates that are provided are not fully responsive.
  • More responsive form templates are needed.
Read full review
Likelihood to Renew
Gist
Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
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Acquia
No answers on this topic
Usability
Gist
It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
Read full review
Acquia
No answers on this topic
Support Rating
Gist
Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
Read full review
Acquia
No answers on this topic
Alternatives Considered
Gist
Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
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Acquia
We had originally tested Mailchimp and Sendy, but they are best used as bulk email marketing tools. Where Mautic really shines is as a full-service contact resource center, so you can do full contact list management, as-complicated-as-you want drip campaigns, all still while being significantly less expensive than a tool like Mailchimp.
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Return on Investment
Gist
  • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
  • I am able to save hours of time with the automated emails that are GDPR compliant.
  • I don't have to pay for a designer to have excellent looking emails either.
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Acquia
  • We made our ROI back within a year.
  • Fulfills our needs and our client's needs, our clients love it.
  • I would just add more templates to the email construction selection, other than that, it is just perfect.
Read full review