TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoDaddy

    Score7 out of 10
    N/AGoDaddy Web Hosting provides users with storage, email addresses, and unlimited bandwith.

    $9.99

    per month

    Google Domains

    Score8.6 out of 10
    N/AN/A

    $12

    per year

    InMotion Hosting

    Score6.9 out of 10
    N/AInMotion Hosting presents itself as a web hosting company that boasts the latest enterprise building tools, technology, and professional expertise to speed business growth. They state their 24/7/365 U.S.-based customer service experts respond to call, chat, or email anytime. Offering what they describe as a fast and easy website hosting and technology solutions with all the essential features a small business or a brand new website needs to be at its best, InMotion states their…

    $2.49

    per month

    Pricing
    GoDaddyGoogle DomainsInMotion Hosting
    Editions & Modules
    Basic
    as low as $6.99
    per month with an annual term
    Basic
    as low as $10.49
    per month with an annual term
    Premium
    as low as $13.49
    per month with an annual term
    Commerce
    as low as $14.99
    per month with an annual term
    .com
    $12.00
    per year
    .net
    $12.00
    per year
    .org
    $12.00
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    GoDaddyGoogle DomainsInMotion Hosting
    Free Trial
    YesNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsDiscounts available for annual subscription.——
    More Pricing Information
    Community Pulse
    GoDaddyGoogle DomainsInMotion Hosting
    Considered Multiple Products
    GoDaddy
    Chose GoDaddy
    GoDaddy has gotten too big for themselves. They have gone very corporate, you can't really get support as easily as you used to, and their pricing is ridiculous. Not to mention they sneak things into your cart during the checkout process and reel you in with introductory …
    Incentivized
    Chose GoDaddy
    My clients typically select GoDaddy because it's the most well-known brand/company to them. They've seen it advertised everywhere so that's what they tend to go for. I don't typically choose them for my own purchases or recommend them to clients. I would describe GoDaddy as …
    Incentivized
    Chose GoDaddy
    I mostly went with GoDaddy because they had a regional presence and it offered regional pricing. Also, I had used their support and they really impressed me. I was just beginning website set up and it was important to me to make sure that if things weren't working properly that …
    Incentivized
    Chose GoDaddy
    I would give it a 8 out of 10.

    The Platform is not as user friendly when compared to these other platforms that I have used. The support section takes a while to respond to your issues.
    Incentivized
    Google
    Chose Google Domains
    I have used GoDaddy for other domains that I have owned, and I have to say that I love Google Domains. Google Domains in my new number one choice for purchasing a domain. Google Domains is so much easier to use for the purchasing process, and it is also easy to maintain your …
    Incentivized
    Chose Google Domains
    My past experience with GoDaddy has not been positive. Customer Support has been weak & I've found that clients have had a difficult time using their service & navigating management of their own sites after my initial work is complete.
    Incentivized
    Chose Google Domains
    GoDaddy's CEO's behavior put me off of hosting both my site and URL with the company long ago, and Namecheap is okay. Since I'm on board with Google already, however, and since Google does offer domain names, why not go with Google Domains for my business? It's simply what …
    Incentivized
    Chose Google Domains
    GoDaddy is great, but what I really like about Google Domains when compared to GoDaddy is the ease of centralization. Our email, calendar, accounts, domain, etc was all handled in one place and that made things really easy. You could also access domains easily and quickly by …
    Incentivized
    Chose Google Domains
    DreamHost's registrations are tightly coupled with their other services, none of which we use. It's overkill for just domain registration. GoDaddy is also overkill for the same reason as DreamHost.

    Gandi.net is a fair comparison and is probably slightly cheaper. However, having …
    Incentivized
    Chose Google Domains
    Google Domains is by far the best out of the three. GoDaddy is too complicated and it oversells all its things. Bluehost is old and not up to date - it's hard to integrate unless you know something about domains. Squarespace is a website design site where you can purchase …
    Incentivized
    Chose Google Domains
    Google Domains is the clear winner compared to competitors like GoDaddy and Namecheap. Google Domains seems to be cheaper overall (when you factor in Domain Privacy which is included with the purchase of a domain). Also, the checkout process is extremely simple and doesn't have …
    Incentivized
    Chose Google Domains
    I've used GoDaddy for many years, but the user interface is very complex and confusing. It also feels quite outdated in many areas. They have started to modernize some parts of their app, but the general user experience is not great. There is a significant push to advertise and …
    Incentivized
    Chose Google Domains
    Google Domains and Namecheap are both undeniably better than GoDaddy—better companies, less confusing interfaces, and generally lower prices. Namecheap usually has lower prices on domains, and definitely has more sales, but Google Domains's free private registration can make it …
    Incentivized
    Chose Google Domains
    Google Domains is focused on domain registration only, instead of providing hosting solutions. So it can be a good option if your client has a server but needs a domain for a new website. Also, as it's only one service, it's much easier to use than other solutions and has …
    Incentivized
    Chose Google Domains
    Google Domains is probably the easiest to use if you already use a suite of Google services and would like an easy way to connect them. However, Google Domains does not offer any sort of hosting services, so you'll have to search for that elsewhere.
    Incentivized
    Chose Google Domains
    Google Domains is a lot easier to use however they are a little bit more spendy on price.
    Incentivized
    Chose Google Domains
    Compared to my prior experience with other domain registration services, Google Domains is the best overall value (with no coupons or other discounts are required to be competitive, unlike their competition).
    Incentivized
    Chose Google Domains
    Google Domains has a cleaner interface with simple pricing. To me, keeping it simple is the most important part. I also like email settings within GSuite, and the integrations with so many of the apps and software I currently use make Google Domains my preferred choice for …
    Incentivized
    Chose Google Domains
    Getting a domain via Google just makes more sense than any other provider. They aren't gonna bombard you with ads and try to upsell you products or services. Also, if you use G Suite it makes even more sense to choose Google Domains over any other provider because of the …
    Incentivized
    Chose Google Domains
    Google Domains is not on par with either of these competitors at the moment. I think they will be in a few years but have some growing to do. The support and interface are easy and simple which lands them as a contender for small businesses but for larger corporations, I'd say …
    Incentivized
    Chose Google Domains
    I didn't do a ton of research into the differences between the two, but Google Domains was a lot more simple and straightforward to set up. They also have a cheaper price and provided some services to walk you through setting it up much more quickly and logically. GoDaddy's …
    Incentivized
    InMotion Hosting
    Chose InMotion Hosting
    I had terrible tech support and frequent service outages with GoDaddy. Bluehost didn't have very good tech support and their pricing was higher.
    Incentivized
    Key User Insights
    Would buy again
    76%
    Would buy again
    19 Answers
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    75%
    Delivers good value for the price
    18 Answers
    100%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    76%
    Happy with the feature set
    19 Answers
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    82%
    Lived up to sales and marketing promises
    18 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    87%
    Implementation went as expected
    20 Answers
    100%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    GoDaddyGoogle DomainsInMotion Hosting
    Small Businesses
    WebWave
    Score9.5 out of 10
    Namecheap
    Score6.2 out of 10
    AccuWebHosting.Com
    Score9.9 out of 10
    Medium-sized Companies
    10Web
    Score7.7 out of 10
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    AccuWebHosting.Com
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    GoDaddyGoogle DomainsInMotion Hosting
    Likelihood to Recommend
    8.1
    (57 ratings)
    8.4
    (25 ratings)
    1.0
    (7 ratings)
    Likelihood to Renew
    5.0
    (1 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (3 ratings)
    9.4
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (8 ratings)
    8.0
    (3 ratings)
    1.0
    (4 ratings)
    User Testimonials
    GoDaddyGoogle DomainsInMotion Hosting
    Likelihood to Recommend
    GoDaddy
    Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.
    Incentivized
    Read full review
    Google
    [Google Domains is] very simplistic and easy to use, so it's very straightforward to register a new domain but it doesn't have some features that other services provide. Also, the integration with other Google Services and domain search tool is amazing.
    Incentivized
    Read full review
    InMotion Hosting
    For freelancers and small marketing companies, Inmotion Hosting is a terrific re-seller option. They provide hosting at a killer rate, and this allows me to earn a good extra income for clients where I host their websites. With the support, I'm able to resolve issues beyond my capability. For individual users, Inmotion Hosting is also a terrific option, and they also provide WordPress specific hosting for better performance.
    Incentivized
    Read full review
    Pros
    GoDaddy
    • Registering a domain - I've found their site to be the easiest to navigate
    • Website builder - their website builder is user friendly
    • Email hosting - easy to set up and use, wether in an email app or online email.
    • Wordpress hosting - I have multiple wordpress sites I use under one account
    • Their customer service is always very helpful and easy to contact.
    Incentivized
    Read full review
    Google
    • Process of buying a domain with Google Domains is easy
    • Payment was simple - can use Google Wallet and other forms of payment.
    • After purchase, you can quickly build a website with one of their partners.
    • Email forwarding add-on for free.
    Incentivized
    Read full review
    InMotion Hosting
    • Customer Support is one reason I use InMotion Hosting.
    • When I call InMotion I get someone I can talk to, and not a support person reading off a screen.
    Read full review
    Cons
    GoDaddy
    • Support agents are woefully undertrained, even in knowledge of their own products.
    • Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
    • There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
    Incentivized
    Read full review
    Google
    • Google Domains is pretty good at pre-solving email faux pas such as reply all mishaps. Perhaps a built-in email monitoring tool such as knowing when a customer opens up an email would be good. You can get these features with integrations, but what if it was an internal Google product? Might be nice
    • Email masking was a bit difficult to figure out, but nothing you can't discover with a few Google sessions.
    • I wish I could see more insight into time zones that my customers are in, or scheduling calls on Gcal with timezone awareness. I know this is super hard to code around though.
    Incentivized
    Read full review
    InMotion Hosting
    • inMotion Hosting shared hosting is limited in I/O but this isn't advertised.
    • First line of tech support could be a little more technically trained.
    Incentivized
    Read full review
    Likelihood to Renew
    GoDaddy
    We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
    Incentivized
    Read full review
    Google
    Unless the product goes away, I'll continue using it.
    Incentivized
    Read full review
    InMotion Hosting
    No answers on this topic
    Usability
    GoDaddy
    Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
    Incentivized
    Read full review
    Google
    Because it is intuitively easy to use, like all of their products. The integration with other apps works seamlessly, and you can have a professional website within hours, rather than days, as with most hosting companies. The templates on the website builder for just about every business make it so simple that even I can do it!
    Incentivized
    Read full review
    InMotion Hosting
    No answers on this topic
    Support Rating
    GoDaddy
    I think a lot of companies can learn from GoDaddy's support team. I have found:
    • Chat or phone support is almost always available.
    • Their agents are friendly and helpful.
    • Their agents seem to care and be knowledgeable about a wide range of issues.
    • I rarely have to escalate my problem to get the support that I need.
    • If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
    Incentivized
    Read full review
    Google
    I've never actually had to use support because everything has been very straightforward and I have not had a glitch. I have used Google's support for other items so I can only imagine that it's probably the same support which is decent. They do take a while to get back to you.
    Incentivized
    Read full review
    InMotion Hosting
    Their team was always responsive, helpful and eager to support us whenever we needed their help. Additionally, they followed up each time they supported us to see if the applied fixes to our problems satisfactorily resolved our issues. In all, their support was top notch.
    Incentivized
    Read full review
    Alternatives Considered
    GoDaddy
    We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
    Incentivized
    Read full review
    Google
    GoDaddy is great, but what I really like about Google Domains when compared to GoDaddy is the ease of centralization. Our email, calendar, accounts, domain, etc was all handled in one place and that made things really easy. You could also access domains easily and quickly by being logged into your email, instead of worrying about yet another log in.
    Incentivized
    Read full review
    InMotion Hosting
    I had terrible tech support and frequent service outages with GoDaddy.
    Bluehost didn't have very good tech support and their pricing was higher.
    Incentivized
    Read full review
    Return on Investment
    GoDaddy
    • GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
    • Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.
    Incentivized
    Read full review
    Google
    • Being able to host my URL with Google Domains is one less thing I have to worry about in my writing career.
    • I'm sure having my URL, which is my name, with Google Domains also helps people find me via Google's search engine.
    • Its ease of integration with other Google products, especially Google Apps for Business, is a huge plus for marketing and day-to-day work.
    Incentivized
    Read full review
    InMotion Hosting
    • InMotion Hosting provides my business an affordable way of hosting our website with outstanding technology at an affordable cost.
    • InMotion Hosting essentially pays for itself in a short amount of time.
    Read full review
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