Google Authenticator vs WatchGuard AuthPoint

• One strength is in how it checks identity to stop unwanted people from getting access.
• Another strength is in cutting down on the frustration of users for the authentication process.
• With the pandemic and needing to work away from the office it also provided additional security in keeping our network/infrastructure safe.

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• The product is very easy to set up. This took less than two hours to implement.
• We were able to assist get the users all set up and onboard using the product in less than 20 minutes for their users.
• The phone app for this is very easy to use and was free.

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• I once performed a factory reset of my smartphone which had Google Authenticator. I didn't have a backup for the device. When I restored my phone with the same google account, I was not able to restore the authenticator app settings. I had to add all the keys back into the app to use it. This is cumbersome, but I understand it is set up this way for security reasons.
• I don't like the ease with which it lets you delete a key. If I accidentally delete a key, I am doomed to get my 2FA key reset, unless I still have the QR code saved somewhere.

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• Java/OpenJDK components hog memory for the AuthPoint gateway server
• Push notifications to need to have a number matching/login context (i.e. login location map screenshot) to discourage users from just pressing approve without paying attention
• The process for adding/extending license counts is clunky and has to be updated in 2 areas manually
• Unable to use text message/phone call option when implementing MFA for WatchGuard SSLVPN client (more of an issue with VPN client software)
• Windows login MFA could use some improvements

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• More secure data = less worried about a data breach.
• Takes longer to log in, and if I don't have my phone then I have to go looking for it, so it really makes it so that you can't be without your phone, which in certain instances is annoying or not possible and can hold up work time.
• Everyone is willing to use the same program because everyone likes Google—makes it easier to manage.

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• Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
• The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
• A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.

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