What users are saying about
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Top Rated
3823 Ratings
37 Ratings

Google Drive

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Top Rated
3823 Ratings
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Score 8.9 out of 100
37 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Google Drive

Google Drive is perfect for team projects and as a cloud if you want to access your files from any computer or device. You do have to make sure to sign in to your account to access if the device you're on doesn't have the app downloaded to it. I wouldn't suggest using Google Drive if you're not on one of your main devices (i.e. on a public computer).
Mandy Cramer | TrustRadius Reviewer

IT Glue

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Google Drive
9.0
IT Glue
Versioning
Google Drive
9.0
IT Glue
Video files
Google Drive
8.4
IT Glue
Audio files
Google Drive
8.7
IT Glue
Document collaboration
Google Drive
9.6
IT Glue
Access control
Google Drive
9.0
IT Glue
File search
Google Drive
9.1
IT Glue
Device sync
Google Drive
9.4
IT Glue

Cloud Storage Security & Administration

Google Drive
8.8
IT Glue
User and role management
Google Drive
8.9
IT Glue
File organization
Google Drive
8.9
IT Glue
Device management
Google Drive
8.7
IT Glue

Cloud Storage Platform

Google Drive
9.2
IT Glue
Performance
Google Drive
9.4
IT Glue
Reliability
Google Drive
9.4
IT Glue
Storage Reports
Google Drive
8.7
IT Glue

Pros

Google Drive

  • Google Drive allows you to upload files in different types of formats
  • This software offers a large storage space and its developers work continuously in order to expand it even more
  • I can access my information from any platform (smartphone, tablet, laptop or desktop computer)
Roberto Farfan | TrustRadius Reviewer

IT Glue

  • Linking related items together to form a big picture view of a network and all of its moving pieces.
  • Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
  • The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.
Jennifer Henney | TrustRadius Reviewer

Cons

Google Drive

  • There is a big problem when you share a document within a group of people and that is that anyone who have accces to the document can erase without any warning to the other members of the group, this can be very dangerous if you have problems in your teamwork and someone wants to sabotage the job.
  • Google Drive unlike gmail and another apps has no opportunity to use without internet connection, that means that you do not have the opportunity to work or consult a document if your internet connection it is down or it is unstable.
  • Google Drive only offers a limited number of free gygabytes of storage, if you manage big files like music or videos you can have some trouble because if you do not want to pay for the premium version, you have to constantly erase your files every time you need to put new ones on the app.
Cesar A Siso L | TrustRadius Reviewer

IT Glue

  • So far we have enjoyed the functionality of ITG with one exception:
  • The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
  • Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
  • The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
  • Ability to export all client documentation if the client moves to another provider.
Wil Buchanan | TrustRadius Reviewer

Likelihood to Renew

Google Drive

Google Drive 9.7
Based on 5 answers
For its compatibility, easiness, quick responses, user interface, storage capacity, files management and file listings. These are some of the reasons for giving higher ratings and Google Drive has become an integral part of my professional life. We use this software on daily basis and most of the time saving lot of time.
Sumant Luhar | TrustRadius Reviewer

IT Glue

No score
No answers yet
No answers on this topic

Usability

Google Drive

Google Drive 9.5
Based on 30 answers
While I might feel like the phone is too small to use to create content, they have done a great job in creating a UI / UX that doesn't prohibit you from creating that content on your phone. On a full blown desktop they have done a great job in creating a suite of office tools that can compete with Microsofts' Office suite. While saying that I do think it's fair to point out that Excel will still knock the socks off of a Google Sheet, due to the fact that it's running in a browser.
Jacob Carlisle | TrustRadius Reviewer

IT Glue

IT Glue 8.8
Based on 6 answers
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Glen Nash | TrustRadius Reviewer

Performance

Google Drive

Google Drive 9.5
Based on 7 answers
Its surprising features always amaze me and make me use Google Drive. There is one [benefit] that is more of a neat feature than a benefit, but it’s still worth mentioning. Google Drive’s image recognition technology can easily recognize the content of my pictures. For instance, if I have visited a famous landmark on a recent vacation and upload my photo in front of it, the picture comes up when one searches for that landmark using Google Drive’s search.
Mayur Shewale | TrustRadius Reviewer

IT Glue

IT Glue 9.1
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford | TrustRadius Reviewer

Support Rating

Google Drive

Google Drive 8.6
Based on 76 answers
It takes a few days for customer support to get back to you. Although, I have not had to use support too often. Once you get an email back, they are very thorough and work hard to fix the problem quickly. It is a really great resource and a great way to get the help you need if you're stuck. A phone call also works quickly but you have to call during specific times.
Kaya Gabriella | TrustRadius Reviewer

IT Glue

IT Glue 8.0
Based on 6 answers
I do not have a lot of experience working with support. When we initially set up IT Glue, we had several training calls and that entire experience was great. We were able to learn a lot and get some guidance if we had questions during the first few months. After that, we have not had much need to contact support - so I guess that is an even better thing.
Anonymous | TrustRadius Reviewer

Implementation Rating

Google Drive

Google Drive 8.0
Based on 6 answers
It's an extremely easy software to implement, once you sign up for a google account you automatically have access to google drive with a set amount of storage space. The business or Google Suite accounts have more storage space than a regular free account, but setting up and accessing google drive is very easy in both cases
Elizabeth Sullivan-Hasson | TrustRadius Reviewer

IT Glue

No score
No answers yet
No answers on this topic

Alternatives Considered

Google Drive

Having the ability to create, edit, and collaborate in a real time environment is hands down what set Google Drive above all the competitors for my business. I have stored files in Box, Dropbox, OneDrive, Copy, and even MediaFire. Once I was set on Google Drive, I increased my storage plan and migrated all files into one source and it has been so efficient!
James McQuillin | TrustRadius Reviewer

IT Glue

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen | TrustRadius Reviewer

Return on Investment

Google Drive

  • I would definitely say Google drive has been crucial for many of the businesses I’ve been a part of. There’s no other collaboration system that works quite as well or is as easy to learn and use as Google drive. Plus, it helps that Google is an empire when it comes to platforms such as this; it makes syncing a breeze.
Sierra Freeman | TrustRadius Reviewer

IT Glue

  • This has made us more productive as far as finding reliable data to manage our customers.
  • Its ease of use has allowed us to make passwords and configuration more secure.
  • The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Google Drive

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Drive Editions & Modules

Additional Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495

IT Glue Editions & Modules

Edition
Basic$191
Select$291
Enterprise$391
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Google Drive
9.3
IT Glue
9.2

Likelihood to Renew

Google Drive
9.7
IT Glue

Usability

Google Drive
9.5
IT Glue
8.8

Performance

Google Drive
9.5
IT Glue
9.1

Support Rating

Google Drive
8.6
IT Glue
8.0

Implementation Rating

Google Drive
8.0
IT Glue

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